Summary
Overview
Work History
Education
Skills
Software Proficiency
Timeline
Generic

Charity Hall

Upper Marlboro,MD

Summary

Experienced Operations Manager with over 10 years of expertise in contract administration and management. Proficient in monitoring contractor's performance with contract requirements and contract funding and expenditures. Detail-oriented in planning and managing procurement programs and contracting activities. Thorough in administering contract processes and ensuring policy and regulatory compliance. Committed to resolving contractor performance issues by devising solutions.

Overview

14
14
years of professional experience

Work History

Operations Manager 40 Hours

MAC Cosmetics
08.2012 - 10.2021

Salary: $92,000

Manager: Josh Swann (480)238-8846, May be contacted

Reduced operational risks while organizing data to forecast performance trends. Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tools that increased operational quality. Performed annual performance reviews and set staff goals for new fiscal based on KPI. Created and analyzed KPI.Researched and spoke with regional stakeholders on equity and inclusion to help create new policies and initiatives on the micro and macro level. Established performance metrics to monitor contract progress, enabling timely intervention when needed. Coordinated and attended meetings as company's main contact to review contractual obligations. Managed multiple contract portfolios concurrently, ensuring adherence to deadlines and organizational goals. Coordinated changes to agreement which might occur during contract lifetime.

Foreign Operations Manager 40 HR

Community Coalition For Haiti
04.2010 - 11.2012

Salary: $65,000

Manager: Donna Fletcher (202) 627- 8629 You may contact

Organized fundraising events. Created relationships with stake holders aligning them with the foundation's vision. Developed systems and procedures to improve operational quality and team efficiency. Developed and maintained relationships with external vendors to provide supplies for foreign hospitals and surrounding villages. Introduced new methods, practices, and systems to improve mission efficiency. Cultivated and strengthened lasting relationships using strong issue resolution and dynamic communication skills. Proactively identified potential risks within projects via thorough risk assessment activities, mitigating negative impacts on project outcomes.

Operations Manager 40 HR

Connections Academy
07.2011 - 08.2012

Salary: $70,000

Manager: Shannon Youngman (800)382-6010 You may contact

Supported program operations by preparing and updating documents, reports and spreadsheets. Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags. Created and updated physical records and digital files to maintain current, accurate and compliant documentation. Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information. Typed and compiled documents, answered phones and completed paperwork for entire office staff. Prepared correspondence, forms, reports, calendars and other documents. Provided job candidates by screening, interviewing and testing applicants. Helped distribute employee notices and mail around office. Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Answered incoming phone calls, responded to phone calls and in-person requests, handled internal communications and greeted visitors in reception area. Coordinated conference calls, including scheduling, managing reservations and sending confirmations. Coached new employees on administrative procedures, company policies and performance standards. Drafted contracts, budgets and various reports with direction from manager. Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for executives. Planned, coordinated and executed meetings for Board of Directors, President and Executive Vice

Operations Manager 30 HR

Life Changing Faith Church
03.2010 - 04.2011

Salary: $42,000

Manager: Daniel Cook (301)516-1122 You may contact

Analyzed program data to provide input for key decision making and strategic planning. Helped solve diverse program problems with in-depth analysis. Validated results and performed quality assurance to assess accuracy of data. Drafted professional business memos, letters and marketing copy to support business objectives and growth. Maintained high levels of confidentiality while creating files, reports and records. Supported organization's goals by assuring projects aligned with mission of knowledge, information, expertise and experiences in speech and language pathology. Supported company leaders by managing budgets, scheduling appointments and organizing itinerary. Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information. Utilized strong time management and organizational skills to ensure smooth and seamless operations. Developed organizational systems for agendas, records and reports. Coordinated conference calls, including scheduling, managing reservations and sending confirmations. Drafted contracts, budgets and various reports with direction from manager.

Inventory & Shift Manager 25 HR

Lancome Cosmetics
12.2009 - 03.2010

Salary: $38,000

Manager: Whitney Portee (240)412-9270 You may contact Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings. Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones. Orchestrated smooth and efficient program development by collaborating cross-functionally across departments. Maintained tight production timetables and quality standards to give audiences exceptional offerings. Interacted with customers and clients to identify business needs and requirements. Met with project stakeholders on regular basis to assess progress and make adjustments.

Human Resource Assistant 30 HR

University of Baltimore
05.2008 - 09.2008

Salary: $30,000

Manager: Danielle H. (410)837-4200 You may contact

Delivered friendly assistance with new hires throughout the interviewing and hiring process. Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce. Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping. Enhanced office organization with effective filing systems and document storage solutions.

Prepared monthly, weekly and daily logs using Microsoft Excel and Office. Assisted with meetings and presentations within company. Verified and investigated employment claims and data. Provided backup payroll, if needed. Collaborated with management to build and implement effective, modern employment policies. Discussed all employment aspects with prospective employees, including expected tasks, compensation and policies, to promote clarity from day one. Reviewed job applications to identify, vet and recommend optimal candidates. Recruited and screened qualified potential employees. Maintained and scheduled complex calendars.

Human Resource Intern 40 HR

Georgetown University Office of Advancement
05.2007 - 08.2007

Salary: $45,000

Manager: Sylvana Pryor (240)281-7539

Drafted copy for documents, social media posts and internal memoranda. Collaborated with management to build and implement effective, modern employment policies. Took messages and provided information about company processes, hours and requirements. Reviewed job applications to identify, vet and recommend optimal candidates. Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce. Resolved employment-related disputes through proactive communication.

Education

High School Diploma -

Largo High School

High School Diploma - Political Science

University of Baltimore
Baltimore, MD

Skills

Human Resource Management Operations Management Vendor Management Team leadership Analysis, Evaluation & Assessment Federal Acquisition Regulation (FAR) Professional writing Cost Estimates & Budgets Staff Training Policy and Procedure Implementation Quality Assurance Research and analysis Contract proposals Risk Mitigation Contracting policies and regulations Contract Development Contract performance monitoring Operating practices

Software Proficiency

Highly proficient in G Suite, Microsoft 365, Chat GPT , Oracle PM, Concur, Google Docs, & ADP Workforce Now 

Timeline

Operations Manager 40 Hours

MAC Cosmetics
08.2012 - 10.2021

Operations Manager 40 HR

Connections Academy
07.2011 - 08.2012

Foreign Operations Manager 40 HR

Community Coalition For Haiti
04.2010 - 11.2012

Operations Manager 30 HR

Life Changing Faith Church
03.2010 - 04.2011

Inventory & Shift Manager 25 HR

Lancome Cosmetics
12.2009 - 03.2010

Human Resource Assistant 30 HR

University of Baltimore
05.2008 - 09.2008

Human Resource Intern 40 HR

Georgetown University Office of Advancement
05.2007 - 08.2007

High School Diploma -

Largo High School

High School Diploma - Political Science

University of Baltimore
Charity Hall