Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charity Hargis

Kernersville,NC

Summary

Encouraging leader and analytical problem-solver with talents for organizational efficiency, as well as excellent customer relations aptitude and proficiency in operations. Well versed in using independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

First Assistant Manager

Maurices
11.2022 - Current
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Provided ongoing feedback and coaching for employees to aid their professional development and improve their performance levels.
  • Planned and led team meetings to boost morale while also implementing new policies and company programs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established efficient use of multiple different systems to monitor key performance indicators, customer satisfaction, employee hours, payroll and company updates.
  • Boosted sales performance through effective merchandising and store layout optimization.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Maintained an organized stockroom to facilitate efficient replenishment of sales floor merchandise.
  • Developed visual merchandising plans and strategies to promote store offerings.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.


Part Time Assistant Manager

Maurices
05.2021 - 11.2022
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained a clean and organized store environment, enhancing the overall customer experience.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Exercised rigorous guest-first fundamentals.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Customer Care Representative, Seasonal

Williams-Sonoma
11.2020 - 05.2021
  • Met customer call guidelines for service levels, handle time and productivity through a metrics based system.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Investigated and resolved service and delivery concerns.
  • Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Maintained and managed customer files and databases.

Shift Manager

Redheaded Productions
10.2017 - 10.2020
  • Handled customer inquiries through messaging systems,while troubleshooting any ordering or product discrepancies ensuring 100% customer satisfaction.
  • Supervised fulfillment of daily orders within a 24 hour turn-around time.
  • Conducted weekly inventory of all supplies, providing General Manager with updated data for order fulfillment.
  • Meeting daily sales goals and performing quality control to safeguard the caliber of products sold.
  • Tracked sales receipts, invoices, and shipping procedures.

Shift Manager

Chick-fil-A
06.2016 - 10.2017
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Cultivated professional working relationships with peers and supervisors.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Assistant Teacher

Grace House Preschool
08.2016 - 06.2017
  • Created and planned activities to encourage creativity and knowledge within 3 hour time slots.
  • Organized curriculum to provide an optimum learning environment.
  • Collaborated with Lead Teacher and Parents to be able to understand each students goals and provide encouragement throughout the year to help lead them to success.


Team Member

Chick-fil-A
08.2015 - 06.2016
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

High School Diploma -

First Christian Academy
Kernersville, NC
06.2016

Skills

  • Customer rapport
  • Problem Solving
  • Decision-making capabilities
  • Operational Efficiency
  • Flexible and Adaptable

Timeline

First Assistant Manager

Maurices
11.2022 - Current

Part Time Assistant Manager

Maurices
05.2021 - 11.2022

Customer Care Representative, Seasonal

Williams-Sonoma
11.2020 - 05.2021

Shift Manager

Redheaded Productions
10.2017 - 10.2020

Assistant Teacher

Grace House Preschool
08.2016 - 06.2017

Shift Manager

Chick-fil-A
06.2016 - 10.2017

Team Member

Chick-fil-A
08.2015 - 06.2016

High School Diploma -

First Christian Academy

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Charity Hargis