Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charity Haskins

Aurora,Colorado

Summary

Accomplished Front End Manager with a proven track record at Lowes Home Improvement, enhancing operational efficiency and customer satisfaction. Expert in cash handling and fraud prevention, coupled with exceptional skills in staff supervision and conflict management. Achieved significant reductions in transaction discrepancies, demonstrating strong leadership and a commitment to excellence.

Overview

4
4
years of professional experience

Work History

Front End Manager

Lowes Home Improvment
09.2022 - Current
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maximized store efficiency by regularly analyzing performance metrics and adjusting processes accordingly.

Front End Operations Supervisor

Home Depot
06.2020 - 08.2022
  • Managed cash handling procedures such as reconciliation of tills, preparing bank deposits, and overseeing cashiers'' accuracy in transactions.
  • Promoted a positive work environment by fostering strong teamwork among employees and resolving conflicts professionally.
  • Ensured compliance with company policies as well as federal regulations related to employment practices, safety standards, and ADA requirements.
  • Analyzed sales data to identify trends and make informed decisions on staffing needs, product placement, and promotions.
  • Facilitated the cross-training of employees in multiple departments, enhancing their versatility and overall value to the organization.
  • Optimized scheduling of staff to ensure adequate coverage during peak hours, minimizing customer wait times.
  • Maintained a clean and organized front end area, ensuring a pleasant shopping experience for customers.
  • Conducted performance evaluations providing constructive feedback aligning with individual growth/development goals leading towards career advancement opportunities within the company.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.

Education

Cherokee Trail High School
Aurora, CO

Skills

  • Customer Service
  • Employee Supervision
  • Staff Supervision
  • Fraud prevention
  • Operations Management
  • Cash Handling
  • Client Communication
  • Training and mentoring
  • Schedule Management
  • Administrative Support
  • Conflict Management
  • Financial Reporting

Timeline

Front End Manager

Lowes Home Improvment
09.2022 - Current

Front End Operations Supervisor

Home Depot
06.2020 - 08.2022

Cherokee Trail High School

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Charity Haskins