Charity Hatcher
Cherryville,NC
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
4
4
years of professional experience
Work History
Patient Service Specialist
Nextcare Urgent Care
08.2022 - 08.2023
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person, via telephone and through email.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Verified insurance eligibility and coverage for patients.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Assisted patients in filling out check-in and payment paperwork.
- Used nextgen to schedule appointments.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Resolved customer complaints using established follow-up procedures.
Assistant
Massage And Bodywork On Main
03.2019 - 01.2022
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Volunteered to help with special projects of varying degrees of complexity.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
High School Diploma -
West Lincoln Highschool
Lincolnton, NC06.2015
Skills
- Patient Greeting
- Family Medicine
- Patient Registration
- Chart Pulling
- Insurance Information Collection
- Document Filing
- Medical Insurance
- Reminder Calls
- Payment Collection
- Patient Care and Confidentiality
- Customer Service
- Call Transfers
- Routing Lab Results
- Appointment Scheduling
- Insurance Verification
- HIPAA Compliance
- Appointment Confirmation
Timeline
Patient Service Specialist
Nextcare Urgent Care
08.2022 - 08.2023
Assistant
Massage And Bodywork On Main
03.2019 - 01.2022
High School Diploma -
West Lincoln Highschool
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