Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charity Hiles

Wheelersburg,OH

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Cashier

Rite Aid Pharmacy
Wheelersburg, OH
08.2023 - Current
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Performed other duties as assigned by management.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Stocked shelves with merchandise when needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Issued receipts, refunds, credits or change due to customers.
  • Greeted customers and answered any questions they had about the store's products and services.

Assistant Manager

Palm Beach Tan
Alexnadria , VA
05.2021 - 07.2022
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Managed customer service inquiries and complaints in a timely manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Analyzed business performance data and forecasted business results for upper management.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Communicated regularly with customers to gain insights into their needs.
  • Maintained up-to-date knowledge of company products and services.

Server

Buffalo Wild Wings
Alexandria , VA
09.2019 - 03.2021
  • Delivered food orders promptly and courteously.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Took orders from customers accurately and in a timely manner.
  • Stayed informed about daily specials, new menu items, promotions.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Assisted in training new servers.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Server

Applebees
New Boston, OH
01.2017 - 10.2018
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Presented menus and answered questions regarding items.
  • Responded to ad hoc cleaning duties at end of shift.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Stocked service areas with supplies during slow periods.
  • Filled condiments and napkin containers during slack periods.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Set up tables in between patrons to reduce wait times.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Prepared checks, itemizing total meal costs and taxes.

Drive-Thru Cashier

Arbys Resturant
Wheelersburg, OH
08.2015 - 10.2016
  • Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
  • Greeted customers, took orders, and provided product information.
  • Cross-checked orders against invoices to ensure accuracy of delivery shipments received from vendors.
  • Restocked inventory when necessary to maintain sufficient levels at the front counter area.
  • Assisted in training new employees on restaurant procedures and policies.
  • Performed opening duties such as setting up registers with required supplies for shift operations.
  • Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
  • Followed all safety protocols while operating restaurant equipment like fryers or grills.
  • Verified that orders were accurate and complete before delivering them to customers.
  • Replenished supplies such as napkins, straws, condiments, trays throughout shift.
  • Backed up front counter employees to maximize guest satisfaction with speedy service.
  • Checked headsets and replaced batteries prior to rush periods to maintain readiness.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.

Education

High School Diploma -

Wheelersburg High School
Wheelersburg, OH
05-2018

Skills

  • POS Systems
  • Customer Service
  • Returns processing
  • Payment Processing
  • Cash Handling
  • Drawer balancing
  • Customer Assistance
  • Customer service excellence
  • Product Knowledge
  • Staff Training
  • Fraud Prevention Awareness

Certification

  • Chemical Dependency Counselor Assistant
  • CPR certified

Timeline

Cashier

Rite Aid Pharmacy
08.2023 - Current

Assistant Manager

Palm Beach Tan
05.2021 - 07.2022

Server

Buffalo Wild Wings
09.2019 - 03.2021

Server

Applebees
01.2017 - 10.2018

Drive-Thru Cashier

Arbys Resturant
08.2015 - 10.2016

High School Diploma -

Wheelersburg High School

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Charity Hiles