Charity Hubert

Oklahoma City,OK

Summary

Benefits administration professional with comprehensive background in managing employee benefits programs and streamlining processes. Proven track record in enhancing benefit offerings and maintaining regulatory compliance. Collaborative team player focused on delivering optimal results and adapting to evolving organizational needs with reliability and flexibility.

Overview

years of professional experience

Work History

Benefits Administrator / Implementation Specialist

Paycom Payroll

07.2024 - Current

Oversee enrollments, modifications, and terminations for health, dental, vision, and ancillary benefits.
Facilitate the setup of benefit plans for new clients, ensuring a smooth transition from legacy systems to Paycom.
Analyze complex plan documents and configure Paycom to accurately represent available benefits.
Manage open enrollment processes, providing support to client teams and end-users for efficient execution.
Perform audits to verify the accuracy of benefit data and ensure compliance with regulations.
Address system configuration challenges and benefit-related questions with a focus on solutions.
Administer carrier file feeds to guarantee the precise and timely delivery of benefit information.
Collaborate with internal teams, insurance providers, and clients to enhance benefit administration.
Ensure effective communication and coordination among all stakeholders involved in benefit management.
Continuously improve processes to optimize benefit enrollment and administration efficiency

Operations Manager/Team Supervisor

The Stitching Post

01.2012 - 07.2024

Stablished and excited standard operating procedures to enhance quality and efficiency
Oversaw team operations through effective training , couching and performance evaluations.
Ensured precise inventory and financial documentation to reduce cost and improve accuracy
Reviewed daily reports to monitor productivity patterns and operational performance
Managed the recruitment ,, onboarding and training process for new hires
Developed scheduling workflows and assigned tasks based in business priorities
Resoled escalated customer concerns, ensuring satisfaction while adhering to company policies
Created and implemented employee recognition initiatives to enhance morale and retention
Led quality assurance efforts to ensure consistent customer experience and regulatory compliance
Fostered a culture of continuous improvement through regular feedback and performance assessments
Offered a range of sewing and embroidery machines tailored to customer requirements and preferences.
Conducted practical training sessions on machine operation, embroidery software, and maintenance.
Showcased sewing techniques and machine functionalities to enhance customer confidence.
Provided ongoing support post-purchase, including troubleshooting and technical assistance.
Ensured customer satisfaction and loyalty through dedicated follow-up services.

Education

Bachelor of Science - Organizational Leadership

Southern Nazarene University

Bethany, OK

Skills

HRIS Systems: Paycom (Advanced), Workday, ADP (Basic Familiarity)
Tools: Microsoft Office Suite, Google Workspace, Slack, Teams
Skills: Plan Document Interpretation, Compliance Auditing, Employee Training, Policy Implementation
Sales and Customer Services
Effective communication
Enrollment procedures
Engagement activities

Team leadership
Time management
Decision-making
Staff training and development
Documentation and reporting
Customer relationship management (CRM)
Policy implementation

Timeline