Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Charity Huff

Port Orchard,WA

Summary

Dynamic Program and Operations Manager with over 20 years of experience in streamlining operations and enhancing organizational efficiency across diverse sectors. Expertise in administrative operations, billing processes, and team coordination drives success in managing complex workflows and optimizing resources. Proven ability to implement effective policies and procedures, fostering a safe and productive environment while maintaining strong customer relations. Committed to leveraging advanced Microsoft Office skills and strategic thinking to support organizational goals and elevate service delivery. Passionate about continuous improvement and professional development within the business landscape.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Virtual Hearings Coordinator

Washington State Department of Corrections
Gig Harbor, WA
05.2025 - Current
  • Supporting professional and responsive interactions with Criminal Justice Partners for requested court proceedings as directed by the facility legal liaison to include:
  • Reviewing requests for virtual and telephonic court actions
  • Planning and scheduling venues for requested court interactions with incarcerated individuals
  • Helping incarcerated individuals navigate the court system
  • Communicating with facility personnel
  • Facilitating connection with courts for incarcerated individuals
  • Providing troubleshooting of virtual connections
  • Maintaining documentation and data related to Legal Access requests
  • Completing public disclosure requests
  • Running background checks

Business Office Manager

Viking Automatic Sprinkler Company
Seattle, WA
03.2022 - 05.2025
  • Maintains office services by organizing office operations and procedures, preparing payroll, general bookkeeping, completing pre-qualifications to allow bidding on jobs, processing contracts and work orders, monthly contract billing, correspondence with unions for the purposes of hiring, tracking apprenticeships and billing of market recover, ordering bonds and certificates of insurance, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, assigning and monitoring clerical functions, organizing and analyzing databases, preparing reports and presentations, creating budgets, planning and organizing company events, managing calendars and booking travel accommodations.
  • Current Licenses:
  • Notary Public, Washington state.
  • Instructor, Emergency First Aid, CPR (adult, child, and infant), and AED.
  • Computer Proficiencies: Word, Excel, PowerPoint, Teams, OneNote, OneDrive, SharePoint and ViewPoint.

Manager of Donor Services and Operations

Goodwill of the Olympics and Rainier Region
Tacoma, WA
10.2018 - 04.2020
  • Laid off due to COVID-19 mandatory business closures
  • Employment duties/responsibilities:
  • Managed daily operations of Donor Services department consisting of office and field staff at job sites in Olympia, Tacoma, University Place and Gig Harbor as well as remote events throughout the Olympics and Rainier Region. Created weekly staff schedules, reviewed and managed attendance issues and completed payroll approvals using ADP. Program analysis and implementation of changes to policy and procedures to ensure maximum safety, efficiency and effectiveness. Conducted bimonthly department training sessions structured to educate, team build and maintain safety compliance. Employed various recruitment strategies to locate and hire qualified applicants. Using Clear Company, created job requisitions, reviewed applications, logged information gathered from phone screening, in person interviews and completed onboarding paperwork for hiring process. Performed equity diversity and inclusion training for new hires. Develop and maintain strong customer relations with donation partners including site location partners, donation drive sponsors, corporate events and community partners. Assisted with the development of executive leadership training for development sessions. Met weekly for review of operations and logistics with Warehouse Management team. Communicate and coordinate donation logistics with Manager of Transportation and/or Director of Operations. Coordinate with Foundation and Marketing Directors to identify and assist in corporate donation opportunities, manage community donation drives, develop donor recognition programs, and attend informational speaking engagements. Identify and coordinate placement of donation sites in areas that would increase Goodwill's quantity and quality of donated merchandise. Assist with creating and implementing marketing plans to maximize the public's awareness of donation opportunities and their role in supporting the mission of Goodwill. First Aid, CPR (adult, child, and infant), AED and Bloodborne Pathogens certified through January 28, 2021.
  • Computer Proficiencies: ADP, Clear Company, Sharepoint, Brainshark, Microsoft Office Suite.
  • Select Achievements:
  • Received promotion from Donor Services and Operations Coordinator to Donor Services & Operations Manager seven months from hire date. Implemented changes to standards and practices which brought substantial savings to the organization also improving employee performance and operation productivity. Zero job related injuries in my department 2019 due to improved safety practices and employee education.

Director of Client Services

North Valley Veterinary Center
Lancaster, CA
05.2015 - 09.2018
  • Employment duties/responsibilities:
  • Coordinated day to day operations of the clinic, including, (but not limited to) scheduling, account management, bookkeeping, billing, prescription fulfillment, account tracking, payables, receivables, daily/long-term financial tracking, office accounting, collections, and other regular business responsibilities. Responsible for direct client interaction and secondary employee oversight in matters of and pertaining to intake of regularly scheduled appointments and emergency visits, charting, emergency medical triage and assessment, administration of injections and blood draws, client counseling and grief management, customer service, insurance processing, credit application and approval process. Scheduling, coordination, management and attendance of community outreach events.
  • Select Achievements:
  • Conceived and implemented a program funded through private and corporate donations to provide vital medical services to the pets of Veterans experiencing financial difficulties. Through these continued efforts Veteran families have received over $10,000 in veterinary care for their pets. Designed a complete remodel of lobby and exam rooms. Researched, recommended and implemented technological advancements to phone and computer hardware/software programs, including proprietary software for client database management, appointment/medical reminder notifications, and monthly client contact newsletters.

Office Coordinator

Lancaster Chamber of Commerce
Lancaster, CA
11.2013 - 05.2015
  • Employment duties/responsibilities:
  • Coordinated day to day operations of the Chamber. Bookkeeping; Sage, Peachtree, QuickBooks accounting, payroll, accounts payable, membership invoicing and account management, and preparation of financial reports for Board of Directors. Utilized Constant Contact and Chamber Nation to manage chamber website content, member webpage development and event coordination. Attended Board of Directors and Executive Committee meetings, took dictation and maintained minutes. Assisted with event coordination; Membership luncheons, business-4-breakfasts, new member orientations, lunch & learn programs, work ethics scholarship program, Streets of Lancaster beer garden, quarterly mega-mixers, annual Christmas parade, Antelope Valley Fair parade, Chairman of the Board installation, Miss Lancaster Pageant program, Young Entrepreneurs Academy, semiannual flea markets and annual high school showcase. Worked with high school internship program; Interviews, candidate selection, training and performance reviews. Assist CEO, Board of Directors and Ambassadors of the Chamber as needed.
  • Select Achievements:
  • Received promotion from Administrative Assistant to Office Coordinator eight months from hire date. Implemented use of new bookkeeping accounting software to improve billing and payroll.

Program Coordinator

Carney Educational Services Inc
Palmdale, CA
11.2008 - 07.2011
  • Employment duties/responsibilities:
  • Managed special educational service programs for 27 school districts in Los Angeles, Kern, Santa Barbara, and Ventura counties. Contract management, review and preparation of documents supporting student enrollment and progress within educational program for the purpose of billing and reporting for federal grants. Attended 40+ provider fairs and community events yearly to promote and encourage recruitment for our specialized programs. Actively recruited highly qualified potential new hires throughout California. Attended job fairs, community events and coordinated with local colleges job placement programs. Hired, trained, monitored, evaluated and counseled staff of 60+ employees. Established employee incentive program to acknowledge, reward and promote exceptional personnel. Regularly attended meetings with school districts to obtain information on individual contract requirements and provider fair regulations. Worked closely with school staff and parents to ensure client satisfaction, student progress and terms of individual school district contracts were met.
  • Select Achievements:
  • Assisted in coordinating a partnership between the Department of Children and Family Services and Carney Inc., to help raise awareness of free educational services and programs available to foster youth living within the state of California. Efforts included special events at six DCFS SPA locations, presentations during monthly CSW meetings and CASA program outreach.
  • Managed special educational services program for foster youth residing in Los Angeles County in conjunction with the Los Angeles County Department of Education through funding obtained from Foster Youth Services. At the time that I was positioned to oversee this program we had only 12 students enrolled and through my efforts our program grew to 153 students enrolled over a period of one year.

Education

Business Management (Some college) - undefined

Antelope Valley College
Lancaster, CA
08.2015

High school diploma or GED - undefined

Bakersfield High School
Bakersfield, CA
08.1994

Skills

  • Led team initiatives to enhance collaboration and ensure successful project outcomes

Collaborated with incarcerated populations, courts, attorneys, social services, and specialized legal organizations to facilitate virtual hearings and depositions

Executed notary services to ensure legal document authenticity and compliance

Assisted in planning community fundraising events to increase participation Supported outreach initiatives to connect with potential donors for project funding Enhanced campaign visibility through targeted marketing efforts

Analyzed financial data and formulated comprehensive budgets to drive strategic decision-making

Assisted in engaging customers through targeted email marketing efforts Supported brand visibility initiatives by executing email campaigns Aided in refining audience segmentation and personalizing content to enhance subscriber retention

Streamlined office operations and maintained meticulous record organization to enhance team productivity

Fostered and maintained strong client relationships through strategic communication and tailored service solutions

Assisted team in improving efficiency through adoption of streamlined data entry techniques Supported enhancement of record-keeping systems for better information accessibility

Cultivated an environment of continuous learning and support to elevate team performance

Analyzed customer interactions and feedback to refine customer relationship management strategies

Optimized administrative operations by managing phone call handling and correspondence processes

Streamlined document management through implementation of OneDrive for cross-office collaboration

Assisted in enhancing brand visibility through digital marketing initiatives Supported customer engagement by developing tailored content for various platforms Aided in campaign effectiveness by applying data insights for continuous improvements

Spearheaded document preparation and editing initiatives utilizing Microsoft Word

Streamlined calendar management processes to enhance organizational productivity and communication

Implemented advanced computer technologies to enhance data management processes

Directed website management operations, ensuring timely content updates, user interface enhancements, and technical maintenance

Directed development and implementation of volunteer management strategies to optimize team performance

Analyzed market trends and user engagement metrics to optimize social media marketing strategies

Crafted and delivered compelling presentations to enhance communication effectiveness

Directed scheduling processes to optimize project execution efficiency

Fostered strong relationships and facilitated conflict resolution within diverse teams

Assisted in developing employee skills through targeted training sessions Supported team efficiency by implementing effective training techniques Fostered a culture of continuous learning in the workplace

Directed data entry and reporting operations within Workday to optimize organizational efficiency

Utilized foundational math skills to guarantee accuracy in calculations and assessments

Supported office operations by assisting with various administrative tasks to improve efficiency Helped enhance team collaboration through effective communication strategies Contributed to a positive workplace culture that increased employee satisfaction and retention

Assisted with onboarding new employees through orientation programs Supported employee engagement by facilitating training sessions on company values and procedures Helped new hires connect with existing staff to promote teamwork

Assisted teams in utilizing Microsoft SharePoint tools for effective collaboration Supported project documentation by enhancing SharePoint functionalities Guided users in adopting SharePoint to improve communication and operational efficiency

Developed and implemented comprehensive event management strategies to enhance organizational performance

Spearheaded development and optimization of diverse content pieces to elevate marketing strategies

Directed daily operations of team members to optimize collaboration and efficiency

Implemented strategic management practices to foster team collaboration and drive project success

Assisted with payroll processing to improve employee satisfaction Supported resolution of payroll discrepancies to enhance operational workflows Aided in compliance with payroll regulations to reduce risks and ensure smooth operations

Assisted in recruitment by implementing effective screening techniques Supported onboarding activities for new employees to improve retention Addressed HR inquiries to enhance employee satisfaction

Oversaw candidate sourcing, screening, and interviewing processes to optimize talent acquisition strategies

Exhibited advanced communication skills to convey complex information with clarity

Assisted in developing engaging presentations using Microsoft PowerPoint Supported team efforts by creating visually appealing slides Received positive feedback from stakeholders on presentation clarity

Streamlined processes and improved data management by leveraging advanced computer skills

Implemented assessments and tailored workforce development strategies to optimize training effectiveness

Assisted in evaluating employee performance to identify areas for improvement Supported individual development by creating tailored growth plans Encouraged teamwork through constructive feedback and open communication

Assisted clients in developing effective communication skills and providing necessary support Helped coordinate team projects to meet established deadlines Contributed to marketing efforts by creating targeted communication strategies

Directed staff coordination initiatives to optimize operational efficiency in medical office environment

Directed cross-functional team collaboration to design and implement innovative programs

Led cross-functional teams to synchronize objectives with organizational vision and mission

Oversaw contract administration processes to guarantee adherence to legal standards and operational requirements

Optimized scheduling, patient records management, and insurance verification workflows

Formulated and implemented organizational strategies to enhance task and deadline management efficiency

Engineered sophisticated Excel models to optimize data-driven decision-making

Assisted in developing streamlined workflows through enhancements to Microsoft Office applications for project documentation Supported data visualization and reporting by utilizing Excel effectively Aided in improving team collaboration and communication through proficient use of Microsoft Office tools

Oversaw scheduling correspondence and ensured meticulous record-keeping for executive team operations

Directed strategic team management initiatives to optimize performance outcomes

Analyzed market trends and developed strategic planning frameworks to enhance sustainable business growth

Utilized advanced word processing software to produce, edit, and format documents that meet diverse business requirements

Assisted in boosting sales through effective product placement and merchandising strategies Supported customer satisfaction by designing appealing displays and enhancing product visibility Contributed to promotional initiatives by implementing targeted merchandising campaigns

Directed transportation logistics operations, optimizing routes and schedules for enhanced delivery efficiency

Facilitated strategic negotiations to harmonize stakeholder interests and secure beneficial outcomes

Analyzed market trends and internal data to provide strategic insights for business development initiatives

Analyzed financial data and trends to inform strategic planning initiatives

Cultivated team dynamics and spearheaded collaborative initiatives to drive performance and productivity

Streamlined data entry, document management, and scheduling functions to enhance office efficiency

Oversaw event organization and activity coordination to foster community engagement

Evaluated potential candidates through structured interviews to determine fit with job requirements and team dynamics

Streamlined document management workflows to enhance accessibility and ensure compliance standards are met

Supervised patient responses during medication administration to guarantee prompt identification and management of potential side effects

Assisted in managing system configurations to support network operations Aided users in troubleshooting connectivity issues to minimize downtime Contributed to network performance through routine maintenance practices

Implemented and refined structured systems for monitoring time allocation across multiple projects

Coordinated logistics and resources for successful event execution Assisted in collecting and analyzing attendee feedback to enhance satisfaction Supported creation of seamless event experiences aligned with organizational objectives

Managed accounts payable and receivable processes, ensuring accurate and timely financial reporting

Assisted in enhancing reconciliation processes through optimization efforts Supported accuracy in financial reporting by applying best practices in data management Contributed to team success by fostering accountability in reconciliation activities

Executed strategic sales management practices to drive market penetration and strengthen client retention

Processed vendor invoices to foster strong supplier relationships Assisted in maintaining accurate financial records through thorough account reconciliation Supported identification and implementation of enhancements in accounts payable processes to improve operational efficiency

Resolved customer inquiries and issues to maintain satisfaction levels Assisted in enhancing service processes to improve customer interactions Collaborated with team members to foster a culture of service excellence

Assisted customers with inquiries to improve satisfaction Supported efforts to enhance response times through process improvements Fostered strong customer relationships to encourage loyalty

Assisted in creating and distributing newsletters to enhance audience engagement Supported teams in meeting content deadlines by improving publication processes Helped maintain subscriber loyalty through organization and updates of subscriber records

Implemented and maintained structured records management protocols to optimize information retrieval and storage efficiency

Spearheaded project coordination initiatives, aligning resources and schedules to fulfill project objectives

Spearheaded healthcare initiatives and optimized resource allocation to fulfill clinical objectives

Improved financial reporting accuracy through effective management of accounting software Assisted team members in increasing productivity by providing training on software features Supported data management processes to facilitate quicker report generation

Mediated dispute resolution and negotiated solutions to strengthen team communication

Assisted in managing multi-line phone system to enhance communication efficiency Supported customer satisfaction by improving call routing processes Helped facilitate team collaboration through direct communication channels

Directed cross-functional teams in program management initiatives to optimize process efficiency

Assisted teams in improving employee performance through focused training initiatives Supported skill enhancement by coordinating engaging training workshops Fostered an environment of continuous learning and professional development within the organization

Led project management initiatives to strengthen stakeholder communication and optimize resource allocation

Spearheaded development and implementation of comprehensive training programs

Implemented strategic leadership practices to empower team members in achieving organizational objectives

Assessed incidents and implemented problem management strategies to boost system reliability and performance

Assisted teams in using Google Suite tools to enhance collaboration Supported project management by organizing files and coordinating task schedules Conducted training sessions on Google applications to foster a culture of learning

Evaluated data trends and patterns to inform strategic business decisions

Oversaw comprehensive medical billing processes, including coding, invoicing, and follow-up on outstanding claims

Assisted in creating visual content using Photoshop to support marketing efforts Helped design projects that improved audience engagement Aided in the timely delivery of creative assets to meet client needs

Directed development and implementation of innovative curriculum and educational resources

Assisted teams in organizing appointments to promote collaboration and meet project timelines Supported meeting coordination to improve communication and project outcomes Helped manage calendars to reduce scheduling conflicts and enhance efficiency

Assisted in improving data accuracy and simplifying reporting processes through advanced Excel tools Supported data analysis efforts to inform strategic decisions Contributed to project success by providing effective spreadsheet solutions

Administered oaths and verified signatures to uphold legal document integrity

Evaluated and integrated financial data to ensure precision and transparency in reporting

Implemented management strategies to optimize operational efficiency

Streamlined administrative functions to optimize operational efficiency

Assisted teams in completing construction tasks according to project plans and specifications Supported colleagues in upholding safety standards on-site Contributed to project completion by executing assigned responsibilities effectively

Operated multi-line phone system to support daily operations and improve team communication Assisted team members with technical issues to maintain connectivity Guided team members in utilizing phone system features for enhanced collaboration

Formulated strategic objectives to drive alignment with long-term business goals

Supervised management functions to ensure alignment with organizational goals and objectives

Assisted teams in completing construction projects on schedule and meeting quality expectations Supported resource allocation to improve project efficiency Helped facilitate collaboration among stakeholders to enhance project results

Assisted in implementing a multi-line phone system to improve communication between departments Supported initiatives to enhance system reliability and minimize downtime Collaborated with IT and operations teams to align with organizational objectives

Fostered a positive work environment to enhance team performance and boost morale

Assisted teams in completing projects on time and within budget Supported collaboration efforts among team members to improve communication Helped resolve issues to streamline workflow processes

Assisted with construction tasks by following project plans and specifications Supported team members in maintaining safety standards on-site Contributed to project completion by effectively performing assigned duties

Oversaw multi-line phone system to ensure efficient communication flow

Spearheaded team initiatives to foster collaboration and achieve successful project outcomes

Implemented management strategies to optimize operational efficiency

Managed multi-line phone system to facilitate seamless communication flow

Led team initiatives to enhance collaboration and ensure successful project outcomes

Certification

  • Certified CPR Instructor
  • December 2023 to Present
  • Certified CPR and Emergency First Aid Instructor.
  • Certified Notary Public
  • June 2023 to May 2027
  • CPR Certification
  • January 2023 to January 2026
  • First Aid Certification
  • Driver's License

Languages

English

Timeline

Virtual Hearings Coordinator

Washington State Department of Corrections
05.2025 - Current

Business Office Manager

Viking Automatic Sprinkler Company
03.2022 - 05.2025

Manager of Donor Services and Operations

Goodwill of the Olympics and Rainier Region
10.2018 - 04.2020

Director of Client Services

North Valley Veterinary Center
05.2015 - 09.2018

Office Coordinator

Lancaster Chamber of Commerce
11.2013 - 05.2015

Program Coordinator

Carney Educational Services Inc
11.2008 - 07.2011

Business Management (Some college) - undefined

Antelope Valley College

High school diploma or GED - undefined

Bakersfield High School