Charity Huff
Port Orchard,WA
Summary
Dynamic Program and Operations Manager with over 20 years of experience in streamlining operations and enhancing organizational efficiency across diverse sectors. Expertise in administrative operations, billing processes, and team coordination drives success in managing complex workflows and optimizing resources. Proven ability to implement effective policies and procedures, fostering a safe and productive environment while maintaining strong customer relations. Committed to leveraging advanced Microsoft Office skills and strategic thinking to support organizational goals and elevate service delivery. Passionate about continuous improvement and professional development within the business landscape.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Virtual Hearings Coordinator
Washington State Department of Corrections
05.2025 - Current
- Supporting professional and responsive interactions with Criminal Justice Partners for requested court proceedings as directed by the facility legal liaison to include:
- Reviewing requests for virtual and telephonic court actions
- Planning and scheduling venues for requested court interactions with incarcerated individuals
- Helping incarcerated individuals navigate the court system
- Communicating with facility personnel
- Facilitating connection with courts for incarcerated individuals
- Providing troubleshooting of virtual connections
- Maintaining documentation and data related to Legal Access requests
- Completing public disclosure requests
- Running background checks
Business Office Manager
Viking Automatic Sprinkler Company
03.2022 - 05.2025
- Maintains office services by organizing office operations and procedures, preparing payroll, general bookkeeping, completing pre-qualifications to allow bidding on jobs, processing contracts and work orders, monthly contract billing, correspondence with unions for the purposes of hiring, tracking apprenticeships and billing of market recover, ordering bonds and certificates of insurance, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, assigning and monitoring clerical functions, organizing and analyzing databases, preparing reports and presentations, creating budgets, planning and organizing company events, managing calendars and booking travel accommodations.
- Current Licenses:
- Notary Public, Washington state.
- Instructor, Emergency First Aid, CPR (adult, child, and infant), and AED.
- Computer Proficiencies: Word, Excel, PowerPoint, Teams, OneNote, OneDrive, SharePoint and ViewPoint.
Manager of Donor Services and Operations
Goodwill of the Olympics and Rainier Region
10.2018 - 04.2020
- Laid off due to COVID-19 mandatory business closures
- Employment duties/responsibilities:
- Managed daily operations of Donor Services department consisting of office and field staff at job sites in Olympia, Tacoma, University Place and Gig Harbor as well as remote events throughout the Olympics and Rainier Region. Created weekly staff schedules, reviewed and managed attendance issues and completed payroll approvals using ADP. Program analysis and implementation of changes to policy and procedures to ensure maximum safety, efficiency and effectiveness. Conducted bimonthly department training sessions structured to educate, team build and maintain safety compliance. Employed various recruitment strategies to locate and hire qualified applicants. Using Clear Company, created job requisitions, reviewed applications, logged information gathered from phone screening, in person interviews and completed onboarding paperwork for hiring process. Performed equity diversity and inclusion training for new hires. Develop and maintain strong customer relations with donation partners including site location partners, donation drive sponsors, corporate events and community partners. Assisted with the development of executive leadership training for development sessions. Met weekly for review of operations and logistics with Warehouse Management team. Communicate and coordinate donation logistics with Manager of Transportation and/or Director of Operations. Coordinate with Foundation and Marketing Directors to identify and assist in corporate donation opportunities, manage community donation drives, develop donor recognition programs, and attend informational speaking engagements. Identify and coordinate placement of donation sites in areas that would increase Goodwill's quantity and quality of donated merchandise. Assist with creating and implementing marketing plans to maximize the public's awareness of donation opportunities and their role in supporting the mission of Goodwill. First Aid, CPR (adult, child, and infant), AED and Bloodborne Pathogens certified through January 28, 2021.
- Computer Proficiencies: ADP, Clear Company, Sharepoint, Brainshark, Microsoft Office Suite.
- Select Achievements:
- Received promotion from Donor Services and Operations Coordinator to Donor Services & Operations Manager seven months from hire date. Implemented changes to standards and practices which brought substantial savings to the organization also improving employee performance and operation productivity. Zero job related injuries in my department 2019 due to improved safety practices and employee education.
Director of Client Services
North Valley Veterinary Center
05.2015 - 09.2018
- Employment duties/responsibilities:
- Coordinated day to day operations of the clinic, including, (but not limited to) scheduling, account management, bookkeeping, billing, prescription fulfillment, account tracking, payables, receivables, daily/long-term financial tracking, office accounting, collections, and other regular business responsibilities. Responsible for direct client interaction and secondary employee oversight in matters of and pertaining to intake of regularly scheduled appointments and emergency visits, charting, emergency medical triage and assessment, administration of injections and blood draws, client counseling and grief management, customer service, insurance processing, credit application and approval process. Scheduling, coordination, management and attendance of community outreach events.
- Select Achievements:
- Conceived and implemented a program funded through private and corporate donations to provide vital medical services to the pets of Veterans experiencing financial difficulties. Through these continued efforts Veteran families have received over $10,000 in veterinary care for their pets. Designed a complete remodel of lobby and exam rooms. Researched, recommended and implemented technological advancements to phone and computer hardware/software programs, including proprietary software for client database management, appointment/medical reminder notifications, and monthly client contact newsletters.
Office Coordinator
Lancaster Chamber of Commerce
11.2013 - 05.2015
- Employment duties/responsibilities:
- Coordinated day to day operations of the Chamber. Bookkeeping; Sage, Peachtree, QuickBooks accounting, payroll, accounts payable, membership invoicing and account management, and preparation of financial reports for Board of Directors. Utilized Constant Contact and Chamber Nation to manage chamber website content, member webpage development and event coordination. Attended Board of Directors and Executive Committee meetings, took dictation and maintained minutes. Assisted with event coordination; Membership luncheons, business-4-breakfasts, new member orientations, lunch & learn programs, work ethics scholarship program, Streets of Lancaster beer garden, quarterly mega-mixers, annual Christmas parade, Antelope Valley Fair parade, Chairman of the Board installation, Miss Lancaster Pageant program, Young Entrepreneurs Academy, semiannual flea markets and annual high school showcase. Worked with high school internship program; Interviews, candidate selection, training and performance reviews. Assist CEO, Board of Directors and Ambassadors of the Chamber as needed.
- Select Achievements:
- Received promotion from Administrative Assistant to Office Coordinator eight months from hire date. Implemented use of new bookkeeping accounting software to improve billing and payroll.
Program Coordinator
Carney Educational Services Inc
11.2008 - 07.2011
- Employment duties/responsibilities:
- Managed special educational service programs for 27 school districts in Los Angeles, Kern, Santa Barbara, and Ventura counties. Contract management, review and preparation of documents supporting student enrollment and progress within educational program for the purpose of billing and reporting for federal grants. Attended 40+ provider fairs and community events yearly to promote and encourage recruitment for our specialized programs. Actively recruited highly qualified potential new hires throughout California. Attended job fairs, community events and coordinated with local colleges job placement programs. Hired, trained, monitored, evaluated and counseled staff of 60+ employees. Established employee incentive program to acknowledge, reward and promote exceptional personnel. Regularly attended meetings with school districts to obtain information on individual contract requirements and provider fair regulations. Worked closely with school staff and parents to ensure client satisfaction, student progress and terms of individual school district contracts were met.
- Select Achievements:
- Assisted in coordinating a partnership between the Department of Children and Family Services and Carney Inc., to help raise awareness of free educational services and programs available to foster youth living within the state of California. Efforts included special events at six DCFS SPA locations, presentations during monthly CSW meetings and CASA program outreach.
- Managed special educational services program for foster youth residing in Los Angeles County in conjunction with the Los Angeles County Department of Education through funding obtained from Foster Youth Services. At the time that I was positioned to oversee this program we had only 12 students enrolled and through my efforts our program grew to 153 students enrolled over a period of one year.
Education
Business Management (Some college) - undefined
Antelope Valley College
Lancaster, CA08.2015
High school diploma or GED - undefined
Bakersfield High School
Bakersfield, CA08.1994
Skills
- Led team initiatives to enhance collaboration and ensure successful project outcomes
Certification
- Certified CPR Instructor
- December 2023 to Present
- Certified CPR and Emergency First Aid Instructor.
- Certified Notary Public
- June 2023 to May 2027
- CPR Certification
- January 2023 to January 2026
- First Aid Certification
- Driver's License
Languages
English
Timeline
Virtual Hearings Coordinator
Washington State Department of Corrections
05.2025 - Current
Business Office Manager
Viking Automatic Sprinkler Company
03.2022 - 05.2025
Manager of Donor Services and Operations
Goodwill of the Olympics and Rainier Region
10.2018 - 04.2020
Director of Client Services
North Valley Veterinary Center
05.2015 - 09.2018
Office Coordinator
Lancaster Chamber of Commerce
11.2013 - 05.2015
Program Coordinator
Carney Educational Services Inc
11.2008 - 07.2011
Business Management (Some college) - undefined
Antelope Valley College
High school diploma or GED - undefined
Bakersfield High School