Charity Hunt
Hillsboro,Oregon
Summary
Passionate, high-energy wellness professional offering a wide range of skills. Excels in building genuine relationships with customers and serving with excellence. A driven, hardworking, strategic leader, who strives to lead by example. Enjoys motivating teams, setting goals, driving performance and implementing improvements to achieve long-term business success.
Overview
31
31
years of professional experience
Work History
Assistant General Manager
Hawthorn Farm Athletic Club
03.2020 - Current
- Direct report for 50+ employees
- Interview, onboard, train new staff
- Provide and maintain excellent customer service in a high volume, fast pace environment
- Analyzes issues and customer feedback data to identify areas of improvement and develop solutions
- Lead, plan and promote special events on a monthly basis, partners with marketing and membership team
- Supports membership sales team in development and execution of strategic plans to achieve sales goals and expand lead generation
- Lead in member outreach in New Member Journey Program
- Managed financial aspects, including budgeting, forecasting, and cost control for optimal profitability
- Manages inventory and operational budget
- MOD leader - Monitors day-to-day club operations
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency
Director Of Wellness
Hawthorn Farm Athletic Club
08.2018 - Current
- Lead, train and develop a team of 40+ Wellness Professionals including, Personal Trainers, Group Exercise Instructors, Spa & Rockwall Teams
- Program development and scheduling for all departments
- Design & lead virtual programming for services in Group Exercise and Personal Training
- Daily management of Member Facebook Page includes daily inspiration posts, fitness tips & videos
- Designs strategic plans for future business decisions, using data analysis, usage, member feedback, survey results, trends and cost per head versus labor expense
- Manage budgets, payroll, inventory, scheduling, training development and annual reviews
- Partners with departments and marketing to create and lead events to increase revenue, member engagement and new business
Membership Experience Director
VillaSport Athletic Club & Spa
09.2017 - 08.2018
- Develop, train, mentor sales team, including monthly, quarterly and yearly performance reviews
- Lead generation including grassroots marketing and networking
- KPIs: Reporting of daily, monthly and quarterly sales goals including strategic business plans for reaching and exceeding goals
- Built relationships & a high level of service with members and the community to establish long-term business growth
- Head of events focusing on retention
- New Member Onboarding and Orientations
- Management of Villasport Private Group to increase member engagement
Director Of Group Exercise
VillaSport Athletic Club & Spa
08.2014 - 08.2017
- Opened club from the ground up. Auditioned over 100 instructors, interviewed, hired, onboarded team of 45 instructors
- Designed opening group exercise schedule of 200+ classes per week
- Created strategic plans for future business decisions, based of data analysis, usage, member feedback, survey results, trends and cost per head versus labor expense
- Drove class engagement, enhanced schedule with new programming and events to drive class engagement
- Managed budget, payroll, inventory, scheduling, training development and annual reviews
Personal Trainer & Group Exercise Instructor
24 Hour Fitness
01.2003 - 07.2014
Group Exercise Instructor
BOOTCAMP - R.D.F.T.
03.2010 - 02.2014
Health Coach
Take Shape For Life
02.2010 - 02.2014
Group Exercise Instructor
West Hills Racquet & Fitness Club
03.2003 - 02.2014
Marketing & Client Relations
Mortgage Express
04.2003 - 03.2011
Group Exercise Instructor
Bally Total Fitness
02.1997 - 07.2003
Design Manager & Accounting Assistant
DocuSource
02.1993 - 03.2003
Group Exercise Instructor
Golds Gym
02.1994 - 03.1997
Education
Graphic Design
Portland State University
1995
Business & Human Relations -
Columbia College
1994
Timeline
Assistant General Manager
Hawthorn Farm Athletic Club
03.2020 - Current
Director Of Wellness
Hawthorn Farm Athletic Club
08.2018 - Current
Membership Experience Director
VillaSport Athletic Club & Spa
09.2017 - 08.2018
Director Of Group Exercise
VillaSport Athletic Club & Spa
08.2014 - 08.2017
Group Exercise Instructor
BOOTCAMP - R.D.F.T.
03.2010 - 02.2014
Health Coach
Take Shape For Life
02.2010 - 02.2014
Marketing & Client Relations
Mortgage Express
04.2003 - 03.2011
Group Exercise Instructor
West Hills Racquet & Fitness Club
03.2003 - 02.2014
Personal Trainer & Group Exercise Instructor
24 Hour Fitness
01.2003 - 07.2014
Group Exercise Instructor
Bally Total Fitness
02.1997 - 07.2003
Group Exercise Instructor
Golds Gym
02.1994 - 03.1997
Design Manager & Accounting Assistant
DocuSource
02.1993 - 03.2003
Graphic Design
Portland State University
Business & Human Relations -
Columbia College
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