Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
AccountManager
CHARITY JACKSON

CHARITY JACKSON

ATLANTA,GA

Summary

CAREER SUMMARY

Results-driven and highly qualified professional with a proven track record of exceeding client expectations. Notably recognized for providing outstanding customer service, increasing efficiency, productivity, and revenue. Skilled in analytical thinking and leading collaborative task-oriented process to increase overall organizational performance and customer satisfaction through strategic practices. Detail-oriented team player with strong organizational skills.

Overview

11
11
years of professional experience

Work History

UNDERWRITING SERVICE ASSISTANT

State Farm
09.2020 - 02.2022
  • Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
  • Proofread and edited documents for accuracy and grammar.
  • Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
  • Calculated group and individual renewal rates based on customers' background, industry and demographic information.

LEASING SPECIALIST

Carroll Management Group
05.2013 - 08.2015
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Invited prospects to fill out application upon completion of property tour.
  • Distributed and followed up on tenant renewal notices.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.

ADMINISTRATIVE ASSISTANT

Jackson Communications
08.2020 - Current
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Performed research to collect and record industry data.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Billing Specialist

ITunes
02.2012 - 07.2014
  • Maintained accurate records of customer payments.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Used data entry skills to accurately document and input statements.
  • Handled account payments and provided information regarding outstanding balances.

Lead Bartender

Taco Mac
04.2021 - Current
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.
  • Trained 5 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Education

Norcross High School

Georgia State University

Skills

  • Proficient in
  • Microsoft Office, Powerpoint, Excel, Windows, Outlook, Internet research, Google Suite
  • Proficient in all general office skills; Data entry, email, faxing/ filing, and operating systems
  • Exceeded day to day goals by 100% by providing proactive and effective customer service
  • Demonstrated professional etiquette, improving positive feedback and 5-star ratings by 80%
  • Keen attention to detail and strong decision making skills to manage multiple, concurrent tasks
  • Entered numerical data into databases with speed and accuracy using a 10-key pad
  • Drove Quality Assurance (QA) from an average of 65% to 90%
  • Customer Relationship Management
  • Analytical Thinking
  • Clerical Support
  • Records Filing
  • Underwriting Understanding
  • Administrative Support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Lead Bartender

Taco Mac
04.2021 - Current

UNDERWRITING SERVICE ASSISTANT

State Farm
09.2020 - 02.2022

ADMINISTRATIVE ASSISTANT

Jackson Communications
08.2020 - Current

LEASING SPECIALIST

Carroll Management Group
05.2013 - 08.2015

Billing Specialist

ITunes
02.2012 - 07.2014

Norcross High School

Georgia State University

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CHARITY JACKSON