Quote
Summary
Education
Overview
Skills
Accomplishments
Work History
Certification
Affiliations
References
Software
Languages
Work Preference
Work Availability
Interests
BusinessAnalyst

Charity J. Fonkeng-Sama

Lebanon,TN

Quote

It is impossible for a man to learn what he thinks he already knows.
Epictetus

Summary

Dynamic professional with a proven track record at Amazon, excelling in inventory management and team collaboration. Recognized for critical thinking and problem-solving skills, I effectively trained team members and contributed to operational efficiency. Committed to delivering exceptional customer service while maintaining meticulous attention to detail in fast-paced environments.

Education

Bachelor of Arts - Sociology And Psychology

FISK UNIVERSITY
Nashville, TN
08.2009 - 05.2013

Overview

11
11
years of professional experience
1
1
Certificate
4
4
years of post-secondary education

Skills

  • Inventory management and order processing
  • Quality assurance and control
  • Vendor returns handling
  • Customer service excellence
  • Effective communication skills
  • Problem solving strategies
  • Attention to detail
  • Boxing and labeling techniques
  • Pick list management
  • Team collaboration
  • Workforce training and development
  • Critical thinking abilities
  • Time management proficiency

Accomplishments

Identified safety hazards that were successfully addressed by the Amazon Safety Team!

Work History

Fulfillment Center Associate

Amazon
09.2023 - 04.2025
  • Identifying Trends and Analysis
  • Research
  • Critical Thinking
  • Problem Solving
  • Detail Oriented
  • Leadership
  • Vendor Returns
  • Receive Dock
  • Contributions to the team include stagging, jam clearing, tote injecting, water spidering, truck unloading, and decant
  • Frequently recognized by leadership as a valued team player and highly adept water spider
  • Trained water spiders in the department

Property Surveyor

Mutual Inspection Bureau
10.2023 - 12.2023
  • Conducted interior and exterior residential surveys for Penn National and Donegal Insurance companies
  • Teamwork
  • Communication
  • Creativity
  • Mediation
  • Empathetic Listening
  • Curious and Passionate Learner
  • Positive Thinking

Field Manager

Brown & Buchanan Ventures, Co.
08.2023 - 11.2023
  • Conducted pre-rental home inspections for short-term rental vacation stays
  • Recorded and documented maintenance needs; effectively managed the delegation and oversight of significant maintenance tasks to external vendors
  • Completed minor maintenance tasks as needed
  • Ensured exceptional guest experiences by collaborating closely with Grand Welcome's corporate service team to address and resolve guest concerns at the local level
  • Proficiently managed guest communications and adeptly resolved issues that emerged during guest stays
  • Identified emerging operational issues and collaborated with the team to develop strategic solutions on a weekly basis

Guest Service Representative

Thorntons
11.2022 - 07.2023
  • Assisted customers with shopping needs or checkout
  • Re-stocked sales floor inventory and supplies daily
  • Maintained store cleanliness by sweeping/mopping floors, pulling trash, wiping counters, etc.
  • Broke down and cleaned food equipment
  • Wasted bad or expired food merchandise and properly disposed of them
  • Prepared breakfast foods and hot roller grill items for sale and brewed fresh coffee for customers each morning
  • Stocked cigarettes and tobacco products. Checked identification for tobacco and alcohol sales compliance
  • Received and scanned merchandise or vendor shipment into store upon arrival
  • Maintained the parking lot and monitored fuel tanks for safety

COB Analyst

Change Healthcare
02.2020 - 03.2022
  • Verified commercial insurance eligibility and coverage benefits for United Healthcare Medicaid members
  • Updated eligibility files for Medicaid members with relevant third-party insurance coverage dates

Claiming Specialist

Public Consulting Group
05.2019 - 11.2019
  • Assisted parents and providers with billing questions concerning early intervention claims and services
  • Escalated and resolved billing disputes related to early intervention services
  • General troubleshooting for online accounts, password resets, and lockouts
  • Completed new user account setups

Provider Networks Specialist

HealthSCOPE Benefits
02.2019 - 05.2019
  • Reviewed provider contracts to establish pricing structures, constructed fee schedules for new client networks, and uploaded fee schedules for PPO networks
  • Managed and updated client PPO networks, ensuring accurate vendor records
  • Investigated and resolved pricing and network disputes arising from incorrectly processed claims
  • Assisted in a special project to develop a comprehensive training manual for the Provider Networks Department, and completed additional special projects as delegated

Provider Maintenance Specialist

HealthSCOPE Benefits
12.2017 - 02.2019
  • Primary responsibilities included maintaining and updating provider demographic records to facilitate accurate claims processing
  • Additional responsibilities encompassed attaching missing provider information to claims as necessary and addressing provider inquiries regarding claims payments and demographic updates
  • Contributed to the training of new departmental staff members
  • Served as a dedicated account specialist for the State of Oklahoma client
  • Collaborated on a special assignment with the HSB provider networks department for Oklahoma claims management before transitioning permanently to the department

Client Service Representative

Empyrean Benefits Solutions
09.2017 - 12.2017
  • Worked as a client service representative during annual enrollment for TPA clients' employees
  • Assisted callers with enrollment in benefits and completing qualifying life events for coverage changes
  • Referred to appropriate departments or insurance carriers for questions related to medical, dental, vision, or other employer-sponsored benefits

Client Service Representative

CGS Administrators
05.2017 - 09.2017
  • Provided customer service for veterans and providers to authorize non-VA care
  • Reviewed medical consults to assist veterans in locating appropriate physician specialists for medical needs
  • Documented veteran preferences and/or appointment availability prior to submission to the scheduling department
  • Recommended by management for transfer to Medicare department of durable medical equipment (DME) based on performance and exceeding department goals for handle times
  • Researched and reviewed complex claim denials
  • Assisted providers and suppliers by educating them on applicable re-openings or appeals processes for denied claims
  • Escalated improperly denied claims for re-processing

Scheduling Specialist

Complex Care Solutions
07.2016 - 04.2017
  • Outbound customer service representative
  • Scheduled home health assessments for insurance members of contracted clients

Independent Contractor

Life Insurance Producer
09.2015 - 07.2016
  • Contracted with various life insurance companies and agencies to write life and supplemental health insurance policies

Assistant Property Manager

Woodbine Community Organization
04.2014 - 09.2015
  • Worked for a non-profit as a property manager for low-income housing
  • Properties managed included a 166-unit apartment complex and 10 single-family homes for disabled and senior citizens comprising about 65 individual units
  • Job duties included housing intake, compliance, and property upkeep
  • Provided low-income housing for residents of Nashville, TN under HUD housing guidelines
  • Worked closely with local government and social service agencies to provide safe and affordable housing for marginalized populations
  • Worked within a small team to ensure equal opportunity housing guidelines were strictly followed and obeyed while effectively working to ensure the goals of the company were maintained
  • Organized and maintained tenant files, handled and resolved complaints, facilitated maintenance, and conducted quarterly inspections

Certification

  • Florida Certified Property Adjuster, G007356
  • Destuff-it portable ergonomic conveyer machine certified

Affiliations

  • Zeta Phi Beta Sorority, Inc.

References

  • Brittany Skinner, Brown & Buchanan Ventures, Co., Field Manager, +1 (740) 491-3918
  • Aerryelle Parker, Brown & Buchanan Ventures, Co., Assistant General Manager, +1 (909) 553-4294
  • Stephanie Rolark, Woodbine Community Organization, Housing Counselor, +1 (615) 961-9321
  • Ashlie T. Martin, Commquest Services, Medical Director, +1 (615) 715-9368, ashlie.martin@commquest.org, email

Software

Apex Sketch V5

HealthAxis Core Administrative Processing System

Languages

English
Native language

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePaid time offHealthcare benefitsPaid sick leave401k matchPersonal development programsFlexible work hours4-day work week

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Professional Development

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