Accomplished manager with a proven track record of directing and improving operations through effective employee motivational strategies and strong policy enforcement. Deep understanding of best practices, market trends, and regulatory requirements within the industry allows for seamless navigation of complex operational landscapes. Analytical approach to business planning and day-to-day problem-solving leads to informed decisions that drive success. Collaborative leader who actively partners with coworkers to foster an engaged and empowering work culture. Builds and maintains relationships with diverse stakeholders in dynamic, fast-paced settings. Honed expert team leadership, planning, and organizational skills throughout successful career. Adept at equipping employees to independently handle daily functions and meet customer needs while also serving as a diligent trainer and mentor. Operating departments efficiently to meet goals is second nature as a forward-thinking team leader. Successful background in matching employees with roles for maximum performance showcases proactive and hardworking nature. Continuously striving for operational improvement is the driving force.
Hi, I’m
Charity Johnson
Charlotte,NC
Summary
Overview
11
years of professional experience
1
Certification
Work History
Bojangles' Famous Chicken 'n Biscuits
Manager
02.2024 - 09.2024
Job overview
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
HHS Aviation
Supervisor
06.2023 - 09.2023
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Prospect Airport Services
Supervisor
02.2023 - 07.2023
Job overview
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
Circle K
Customer Service Representative
05.2018 - 03.2019
Job overview
- Greeting customers, Working with the register, Helping customers in need
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Cross-trained and provided backup support for organizational leadership.
- Responded to customer requests for products, services, and company information.
Qdoba
Manager
02.2016 - 11.2017
Job overview
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Bojangles' Restaurants, Inc
Manager
01.2017 - 10.2017
Job overview
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
European Wax Center
Front Desk Receptionist
01.2016 - 02.2017
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
McDonald's
Manager
06.2013 - 01.2016
Job overview
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Independence University Salt Lake City, UT
Associate of Science from Medical Management
11.2026
University Overview
- Dean's List first semester of 2022
- Honor Roll first semester of 2022
- 3.8 GPA
J M Robinson Concord, NC
High school or equivalent from Health Sciences
06.2015
University Overview
- Honor Roll all semesters of Junior and Senior year.
- 4.1 GPA
- Ranked in Top 25% of class
- Elected Captain of volley ball team
- BETA CLUB Member
Skills
- Performance Management
- Financial Management
- Contract Management
- Business Development
- Goal Setting and Achievement
- Sales strategy development
- Loss prevention strategies
- Promotional planning
- Customer Engagement
- Developing brand messaging
Certification
- ServSafe Certified
Personal Information
Personal Information
Customer Service Representative
Reading, Creating web pages
Reading, Creating web pages
I love any genre of book because I feel like within each book I am able to find a piece of myself within the characters or the plot in general.
With making web pages it allows my works to be physical and tangible . I've created at least 3 web pages for clients seeking an easier way to reach their clients to sell or manufacture their own product.
Timeline
Manager
Bojangles' Famous Chicken 'n Biscuits
02.2024 - 09.2024
Supervisor
HHS Aviation
06.2023 - 09.2023
Supervisor
Prospect Airport Services
02.2023 - 07.2023
Customer Service Representative
Circle K
05.2018 - 03.2019
Manager
Bojangles' Restaurants, Inc
01.2017 - 10.2017
Manager
Qdoba
02.2016 - 11.2017
Front Desk Receptionist
European Wax Center
01.2016 - 02.2017
Manager
McDonald's
06.2013 - 01.2016
Independence University
Associate of Science from Medical Management
J M Robinson
High school or equivalent from Health Sciences
- ServSafe Certified
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