Charity Jokonya
Renton,United States
Summary
Logical Data Analyst skilled in requirement analysis, software development and database management. Self-directed and proactive professional with +10 years of vast experience collecting, cleaning and interpreting data sets. Natural problem-solver possessing strong cross-functional understanding of information technology and business processes.
Overview
13
13
years of professional experience
Work History
Bank Data Analyst
BECU
Renton, WA
11.2021 - 03.2023
- Worked with internal teams to understand business needs and changing strategies.
- Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
- Assisted integration of internal and external data tools and products, maintaining stability and performance across systems.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Collected, tracked and reviewed data to evaluate business and market trends.
- Identified needs of customers promptly and efficiently and communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
Union Coordinator
Seiu 775
Seattle, WA
07.2018 - 12.2020
- Organized teams and resources to optimize timely deliverables.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Analyzed financial activities of department to share budgetary input with managers.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Resolved customer complaints or answered customers' questions.
Social Security Agent
SSA & Company
Auburn, WA
05.2017 - 12.2020
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Checked accuracy and completeness of benefits applications and documents.
- Reviewed employee enrollments to verify accuracy, inputting information into company database.
- Updated and reconciled retirement, tax and health care accounts.
- Assisted with audits by preparing accounts and providing information.
Administrative Assistant
ERALIVING
Bellevue, WA
06.2012 - 12.2017
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Inventoried and ordered supplies for office.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Radiology Assistant/Certified Nursing Assistant
Overlake Hospital
Bellevue, WA
01.2010 - 05.2012
- Verified type of radiology procedure prior to exams using HIPAA guidelines for two identifiers.
- Helped patients feel comfortable with procedures by explaining steps and answering questions.
- Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality.
- Positioned patients properly for scans and procedures, calmly giving instructions on when to stay still to optimize scans.
Education
Bachelor of Science - Business Management
07.2020
- Project Management CompTia Certification
Associate of Science - Administrative Assistance
05.2015
Some College (No Degree) - Certified Nurse Assistant
Skills
- Sequence diagrams
- Data quality
- Informatica platform
- Usability testing
- Business management
Timeline
Bank Data Analyst - BECU
11.2021 - 03.2023
Union Coordinator - Seiu 775
07.2018 - 12.2020
Social Security Agent - SSA & Company
05.2017 - 12.2020
Administrative Assistant - ERALIVING
06.2012 - 12.2017
Radiology Assistant/Certified Nursing Assistant - Overlake Hospital
01.2010 - 05.2012
Western Governors University - Bachelor of Science, Business Management
Renton Technical College - Associate of Science, Administrative Assistance
Kamanga Nurse Assistant School - Some College (No Degree), Certified Nurse Assistant
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