Charity Jones
Candler,NC
Summary
Dynamic professional with a proven track record in compassionate caregiving and effective team management, notably at Asheville ABC. Excelled in enhancing patient comfort and customer satisfaction through meticulous attention to detail and empathetic support. Skilled in staff supervision and customer relations, achieving significant improvements in operational efficiency and service quality.
Overview
9
9
years of professional experience
Work History
Home Care Provider
Self Employed Services
Candler, NC
07.2023 - 04.2024
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
Assistant Manager
Asheville ABC
Asheville, NC
01.2015 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
Enka High School
Candler, NC05.1995
Skills
- Patient Care
- Compassionate Caregiving
- Meal Preparation
- Housekeeping
- Emotional Support
- Housekeeping tasks
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Staff Management
- Task Delegation
Timeline
Home Care Provider
Self Employed Services
07.2023 - 04.2024
Assistant Manager
Asheville ABC
01.2015 - 01.2021
High School Diploma -
Enka High School