Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Charity L. Kelly

Lynnwood,WA

Summary

Compassionate and skilled Survivor Advocate with over 5 years of experience in providing support and resources to survivor's. Committed to empowering individuals through advocacy, crisis intervention, and community outreach.

Overview

21
21
years of professional experience

Work History

Solder Line Lead/Trainer

TASC Technology
Seattle, WA
02.2011 - Current
  • Assisted in the training of new line leads and production workers.
  • Developed strategies for reducing cost while maintaining quality standards.
  • Led continuous improvement projects to enhance productivity and operational efficiency.
  • Implemented lean manufacturing principles to minimize waste and increase efficiency.
  • Facilitated cross-training among team members to create a versatile workforce.

Emergency Services Operations Manager

SIR Construction
Mukilteo, WA
11.2009 - 08.2010
  • Negotiated contracts with vendors and service providers, securing favorable terms.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Addressed customer concerns with suitable solutions.
  • Built strong operational teams to meet process and production demands.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Planned delivery routing, team workflows, and promotional initiatives.

Emergency Service Manager

Belfor USA Inc.
Seattle, WA
09.2003 - 11.2009
  • Coordinated with sales and marketing teams to develop service offers and promotions.
  • Oversaw daily operations of the service department, including scheduling and workflow management.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Trained new employees on the use of customer relationship management software systems.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Negotiated contracts with vendors and suppliers to secure favorable terms.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

High School Diploma -

Aloha High School
Aloha, OR
06-1992

Skills

  • Skilled in microscope use
  • Line troubleshooting
  • Production supervision
  • Standard operating procedures
  • Assignment delegation
  • Coaching and mentoring
  • Production logging
  • Manufacturing processes

References

Excellent references furnished upon request

Timeline

Solder Line Lead/Trainer

TASC Technology
02.2011 - Current

Emergency Services Operations Manager

SIR Construction
11.2009 - 08.2010

Emergency Service Manager

Belfor USA Inc.
09.2003 - 11.2009

High School Diploma -

Aloha High School

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Charity L. Kelly