Charity Kelly
Amazon CXO
Lynwood
27
years of professional experience
Dynamic individual with hands-on experience in PCB assembly and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Work History
Line Leader\Assembly
13 Years 11 Months- Assisted in daily operations to promote smooth workflow and compliance with safety standards.
- Guided new team members on proper equipment handling and effective productivity techniques.
- Facilitated production scheduling to improve resource management and reduce downtime.
- Performed quality checks to confirm alignment with company specifications and standards.
- Tracked inventory levels to support timely restocking and ensure supply chain efficiency.
Customer Service Representative
1 Year- Assisted customers with inquiries, ensuring timely resolution and maintaining satisfaction levels.
- Utilized internal systems to track orders and manage customer complaints effectively.
- Adapted quickly to new tools and processes, enhancing overall team productivity.
- Collaborated with team members to streamline communication between departments, improving service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Operations Manager
8 Years 11 Months- Streamlined operational workflows to enhance efficiency and reduce process bottlenecks.
- Mentored team members on safety protocols and best practices for equipment usage.
- Implemented quality control measures to ensure compliance with industry standards.
- Coordinated cross-departmental communication to improve service delivery outcomes.
- Established key performance indicators to monitor operational success and team productivity.
- Led initiatives to optimize resource allocation, enhancing overall project execution efficiency.
Assembler 3
3 Years 4 Months- Assembled medical devices following precise specifications and quality standards.
- Operated assembly line machinery to ensure smooth production flow and efficiency.
- Collaborated with team members to troubleshoot assembly issues and improve workflows.
- Maintained clean and organized workstations to adhere to workplace safety regulations.
- Implemented process improvements, reducing assembly time while enhancing product quality.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Customer relations
Timeline
Customer Service Representative
Amazon CXO
08.2025 - CurrentRead More
Line Leader\Assembly
TASC Technology
09.2012 - CurrentRead More
Operations Manager
Belfor USA Group
09.2003 - 08.2012Read More
Assembler 3
Welsh Allen
04.1999 - 08.2002Read More
Portland Community College
High School Diploma
Read More