Charity Knehans
Caldwell,ID
Summary
Sales professional prepared for role requiring focus on client engagement and revenue growth. Skilled in identifying customer needs and crafting personalized sales strategies that drive results. Reliable team player with commitment to collaboration and adaptability, ensuring seamless integration with dynamic team environments.
Overview
3
3
years of professional experience
Work History
Inside Sales Representative
Renewal By Anderson
07.2025 - Current
- Managed customer inquiries and provided product information to drive engagement.
- Conducted follow-up calls to nurture leads and facilitate conversions.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Used CRM software to maintain detailed contact logs and account records.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Debt Collector
Action Collection Services
03.2024 - 02.2025
- Communicated effectively with clients to negotiate payment plans and resolve disputes.
- Conducted follow-up calls to maintain customer engagement and facilitate debt recovery efforts.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Documented customer payment interactions and account statuses for future reference.
- Adapted quickly to changes in industry regulations, incorporating new requirements into daily workflow without compromising productivity or results.
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
Call Center Representative
DaBella
06.2023 - 03.2024
- Provided exceptional customer service to resolve inquiries and complaints efficiently.
- Utilized CRM software to document interactions and track customer issues accurately.
- Adapted communication style to meet diverse customer needs and preferences.
- Conducted follow-up calls to ensure customer satisfaction and retention initiatives were effective.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Education
High School Diploma -
Columbia High School
Nampa, ID05-2023
Skills
- Exceptional customer service
- Cheerful and energetic
- Organized and efficient
- CRM proficiency
- Cold calling expertise
- Lead generation
- Revenue growth
- Inquiry management
Timeline
Inside Sales Representative
Renewal By Anderson
07.2025 - Current
Debt Collector
Action Collection Services
03.2024 - 02.2025
Call Center Representative
DaBella
06.2023 - 03.2024
High School Diploma -
Columbia High School