Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charity Leppien

Summary

Adept at driving quality improvements and efficiency, my tenure at SIEMENS ELECTRIC SUPPLY DC (EXPRESS EMPLOYMENT) underscored my expertise in microbiological testing and exceptional judgment. I spearheaded initiatives that reduced production rework by over 20%, leveraging skills in non-conformance reporting and test method validation to enhance product standards and customer satisfaction.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Quality Control Specialist

SIEMENS ELECTRIC SUPPLY DC (EXPRESS EMPLOYMENT)
11.2021 - 02.2024
  • Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
  • Inspected finished goods to verify conformance with customer specifications and company quality standards.
  • Participated in external audits as a subject matter expert, showcasing organizational commitment to excellence in quality management systems implementation.
  • Minimized down time [Number]% by reducing production rework and recalls.
  • Initiated process improvements that led to reduced waste and increased production efficiency.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Reduced customer complaints by conducting thorough inspections and addressing issues proactively.
  • Managed internal audits effectively, leading to successful ISO certification renewals without major findings or delays in timeline.
  • Enhanced product quality by implementing rigorous testing procedures and identifying areas for improvement.
  • Implemented a robust documentation system, ensuring accurate tracking of quality metrics and trends over time.
  • Created and maintained several databases to track statistical data.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Reported problems and concerns to management.
  • Performed tests and inspections to conform to established standards.
  • Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
  • Recorded and organized test data for report generation and analysis.
  • Collected and analyzed data to measure effectiveness of quality control processes.
  • Reviewed production processes and identified potential quality issues.
  • Conducted data review and followed standard practices to find solutions.
  • Inspected items and compared against standards to meet regulatory requirements.
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Developed and implemented procedures to meet product quality standards.
  • Liaised between quality control and other departments and contractors, providing project updates and consultation.
  • Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.

DEEP CLEAN SUPERVISOR

CONNIE'S CLEANING
03.2020 - 09.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Frequently inspected production area to verify proper equipment operation.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Created and managed project plans, timelines and budgets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Observed packing operations to verify conformance to specifications.

CREDIT MANAGER

FARMERS HOME FURNISHINGS
08.2017 - 03.2020
  • Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
  • Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
  • Work cross-functionally with sales, management, and other departments to maintain effective operations.
  • Improved credit risk management by implementing effective underwriting policies and procedures.
  • Evaluated complex customer profiles using financial statements, credit reports, and industry data to make informed lending decisions.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Participated in internal audits to ensure adherence to corporate guidelines and regulatory requirements related to credit management activities.
  • Built a high-performing credit management team with a strong focus on collaboration, accountability, and continuous development.
  • Ensured timely resolution of disputed accounts, working closely with internal and external stakeholders to maintain positive customer relationships.
  • Referred delinquent accounts to collections department or outside resources.
  • Maximized cash flow for the company by monitoring outstanding debts and optimizing collection efforts.
  • Developed strong relationships with clients through professional communication and timely resolution of credit issues.
  • Consistently achieved monthly collection targets by prioritizing accounts based on risk level and potential impact on cash flow.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Managed the entire end-to-end credit approval process from application review through contract negotiation and final execution.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Reviewed and analyzed loan procedures.
  • Optimized credit approval and collection processes, improving operational efficiencies by over [Number]%.
  • Conducted comprehensive financial analysis to assess creditworthiness for both new and existing customers.
  • Reviewed and updated credit policies regularly in response to changing market conditions, industry trends, and emerging risks.
  • Attended ongoing professional training to facilitate accurate and productive credit management.
  • Developed strategies to expedite payments and customer resolutions.
  • Streamlined processes for early identification of potential credit system and monitoring problems.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Negotiated settlements and payment terms with customers and delivered customized payment plans.
  • Monitored accounts for signs of fraud and non-payment issues.
  • Collaborated with cross-functional teams to develop customized payment solutions that met business needs while minimizing risk exposure.
  • Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
  • Mentored junior team members in credit management best practices to enhance overall department performance.
  • Collaborated with management to evaluate credit strategies and develop improvements.
  • Leveraged advanced analytics tools in assessing borrower applications which resulted in better-informed lending decisions.
  • Implemented an effective training program for new hires that accelerated their ability to contribute effectively within the team environment quickly.
  • Utilized deep understanding of industry best practices and legal requirements to prevent critical incidents.
  • Established a culture of continuous improvement within the credit department, driving process enhancements that increased productivity without sacrificing quality or control measures.
  • Enhanced department efficiency by streamlining processes, reducing errors, and automating routine tasks.
  • Provided training and consulted with struggling teams to help meet monthly target goals.
  • Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
  • Used [Software] and [Software] to perform credit appraisals, document verification and loan approvals.
  • Provided resources and expertise for conversion, validation and training required for company-wide software updates.
  • Compiled data critical to analysis of annual bad debt.
  • Oversaw reporting, documentation and recordkeeping requirements for department.
  • Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
  • Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
  • Recognized across organization for diligence, accuracy and contributions toward maintaining positive cash position through problem resolution.
  • Maintained accurate records of all customer interactions, ensuring transparency in reporting and easy access for future reference or legal purposes if necessary.
  • Complied with established internal controls and policies.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Developed strategic plans for day-to-day financial operations.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Conducted financial due diligence on potential investments and acquisitions.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Utilized financial software to prepare consolidated financial statements.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Designed and maintained financial models to identify and measure risks.
  • Created financial dashboards to provide insights into key performance indicators.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Collaborated with C-level executives and stakeholders to develop long-term financial plans.
  • Supported financial director with special projects and additional job duties.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Created and managed financial models to evaluate corporate investments and acquisitions.

Office Manager

M&M MASONRY & CONSTRUCTION
06.2013 - 07.2018
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Reduced environmental impact by initiating recycling program and promoting paperless processes.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development

Office Administrative Assistant

R&R ROOFING & CONSTRUCTION
01.2000 - 04.2010
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Established administrative work procedures to track staff's daily tasks.
  • Performed research to collect and record industry data.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Education

Associate of Applied Science - Medical Office Technology

Northwest Mississippi Community College
Senatobia, MS
12-2024

GED -

‘DESOTO LITERACY PROGRAM
Hernando, MS
04-2023

Skills

  • Microbiological testing
  • Non-conformance reporting
  • Great judgment
  • Sampling techniques
  • Quality control plans
  • Test method validation
  • Records organization and review
  • Cleaning validation
  • Computer system validation
  • Number-savvy
  • Measurement tools

Certification

  • Microsoft Office Specialist (MOS) Certification
  • Forklift Certification
  • Mississippi Driver's License

Timeline

Quality Control Specialist

SIEMENS ELECTRIC SUPPLY DC (EXPRESS EMPLOYMENT)
11.2021 - 02.2024

DEEP CLEAN SUPERVISOR

CONNIE'S CLEANING
03.2020 - 09.2023

CREDIT MANAGER

FARMERS HOME FURNISHINGS
08.2017 - 03.2020

Office Manager

M&M MASONRY & CONSTRUCTION
06.2013 - 07.2018

Office Administrative Assistant

R&R ROOFING & CONSTRUCTION
01.2000 - 04.2010
  • Microsoft Office Specialist (MOS) Certification
  • Forklift Certification
  • Mississippi Driver's License

Associate of Applied Science - Medical Office Technology

Northwest Mississippi Community College

GED -

‘DESOTO LITERACY PROGRAM

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Charity Leppien