Charity Martin
Glendive,MT
Summary
Practiced Director of Rehabilitation oversees day-to-day operations of rehabilitation services to deliver highest standard of services with best possible outcome for residents. Maintains current PTA license and 12 years of healthcare, rehabilitation and therapy experience in long-term care facilities. Directs clinical management of rehab facility to foster quality improvement, excellent care planning and positive clinical utilization to meet program standards and guidelines.
Overview
6
6
years of professional experience
Work History
Director of Rehabilitation
Eduro Healthcare
01.2024 - Current
- Liaised with patients, families and support departments to adequately plan for patient rehabilitation needs.
- Developed programs appropriate to needs of residents in facility to achieve highest feasible level of functioning.
- Performed or oversaw initial patient assessments and evaluated response to treatment interventions.
- Promoted and followed facility infection control policies, procedures and OBRA guidelines to improve quality of care for health and safety of residents.
- Supervised, oriented, trained and counseled department employees to improve job performance and maintain high standards of patient care.
- Maintained appropriate and adequate staffing and scheduling of residents on caseloads.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Successfully negotiated client contract renewals to create increased revenue.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Physical Therapy Assistant
Eduro Healthcare
09.2018 - 01.2024
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Documented each patient case with updates in computer system.
- Implemented patient safety protocols and infection control practices for hygienic, compliant care.
- Checked physical therapy supplies, assisting with ordering and restocking.
- Monitored patient progress and reported changes to physical therapist.
- Facilitated patient and family education and training on assistive device and adaptive equipment uses.
- Assessed treatment plans and made adjustments for maximum benefits.
- Communicated with physicians to provide updates on patient care.
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
- Educated families and caregivers on treatment programmes for improved at-home support.
- Monitored patient progress and adapted treatment plans to reflect changes.
Therapy Manager
Broadwater Health Center
07.2018 - 05.2019
- Submitted insurance claims and resolved billing or claims issues.
- Provisioned evaluations, program planning and specific treatments to maximize resource utilization.
- Wrote and enforced policies governing successful care delivery and staff performance.
- Oversaw team of 5 therapists handling load of long-term, acute, outpatient therapy patients.
- Monitored operations for regulatory compliance and to check for workflow problems impacting delivery of optimal patient therapy.
- Processed referrals and set up new patients with correct therapist based on availability and particular specialties.
- Resolved issues with patient care by liaising between patients, staff and outside providers.
- Coordinated staff schedules for optimal coverage of patient demands.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Successfully negotiated client contract renewals to create increased revenue.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Education
Master of Science - Clinical Operations And Healthcare Management
George Washington University, The
Washington, DC2021
Bachelor of Science - Physical Therapy Assistant
Montana State University - Great Falls College of Technology
Great Falls, MT05.2013
Bachelor of Arts - Graphic Design
Montana State University - Bozeman
Bozeman, MT05.2005
Skills
- Clinical expertise
- Performance Improvement
- Interdisciplinary Collaboration
- Professional Networking
- Risk Management
- Budget Development
- Employee Recruitment and Hiring
- Decision-Making
- Employee Supervision
- Critical Thinking
- Financial Reporting Coordination
- Employee Performance Evaluations
- Employee Work Scheduling
- Operational Records Maintenance
- Analytical Thinking
- Quality Control
- Electronic Medical Record Software
- Problem-solving abilities
- HIPAA Guidelines
- Profit improvements
- Attention to Detail
- Time management abilities
- Clinical Staff Management
- Medicare Compliance
- Multitasking Abilities
Timeline
Director of Rehabilitation
Eduro Healthcare
01.2024 - Current
Physical Therapy Assistant
Eduro Healthcare
09.2018 - 01.2024
Therapy Manager
Broadwater Health Center
07.2018 - 05.2019
Master of Science - Clinical Operations And Healthcare Management
George Washington University, The
Bachelor of Science - Physical Therapy Assistant
Montana State University - Great Falls College of Technology
Bachelor of Arts - Graphic Design
Montana State University - Bozeman
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