Charity McCormick
Cold Spring,KY
Summary
Organized, dedicated, and eager. Seeking a challenging full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills while allowing me to utilize my experience, job skills, and education for the benefit of a progressive company that offers room for personal and professional growth advancement
Overview
18
18
years of professional experience
Work History
Customer Claims Representative
Social Security Administration, SSA
09.2012 - 12.2022
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Generated, posted and attached information to claim files.
- Verified client information by analyzing existing evidence on file.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Gathered all medical and non-medical evidence necessary to process disability claims prior to transferring to Disability Determination Office for medical decision
- Processed medical decisions once received from Disability Determinations Office
- Maintained claimant confidentiality/HIPPA regulations
- Filing
- Data entry
- Processed daily mail
- Input of wages and other time sensitive material/evidence to assist with claimants cases
- Processed attorney fees
- Processed claimants underpayments
- Processed representative payee applications to determine capability
- Maintained close professional relationship with attorneys/claimants/authorized representatives
- Current on new policies/procedures
- Used policy guidelines as resource or to answer questions when processing disability claims.
- Researched and resolved complex claims issues to support timely processing.
- Processed reconsiderations/hearings in a timely manner
- Communicated effectively with staff members
- Responded positively and proactively to change
- Followed up with customers on unresolved issues.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Updated claims system to track claim status and provide relevant information to other department.
- Prepared and presented detailed reports to management on claims issues to aid in decision making.
Billing Service Coordinator
Equipment Depot
04.2008 - 11.2009
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Processed and verified invoices to secure accuracy of billing information.
- Worked with multiple departments to check proper billing information.
- Developed and maintained billing procedures to make timely payments.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Responsible for setting up and maintaining periodic maintenance records
- Responsible for the workflow of approximately 25 mechanics
- Opened and effectively maintained work orders
- Requested purchase orders
- Petty cash
- Filing
- Data entry
- Assisted with payroll
- Created spreadsheets
Paralegal
William K Fulmer, Attorney At Law
06.2005 - 04.2008
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conducted detailed client intakes and entered information into company database.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Prepared legal briefs, motions, and pleadings.
- Conferred with clients and other involved parties to gather and track case information.
- Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Interviewed clients to obtain information relevant to cases.
- Produced legal documents such as briefs, pleadings and appeals.
- Researched statutes, decisions, legal articles, and codes.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Electronic filing of bankruptcy petitions
- Billing/tracking of billable hours
- Created spreadsheets
- Handled document preparation as well as filing for Chapter 7 bankruptcies and assisted with Chapter 13 bankruptcies
- Sorted daily mail
Education
Bachelor of Arts - Business Administration
Thomas More University
Crestview Hills, Kentucky05.2010
Associate of Science - Paralegal Studies
Beckfield College
Florence, KY06.2003
Skills
- Customer Support
- Customer Service Process Improvement
- Documentation Research
- Customer Satisfaction
- Policy Knowledge
- Document Uploading
- Customer Needs Assessments
- Client Relationships
- Performance Feedback
- Courtroom Procedures
- Reminder Calls
- Office Supplies and Inventory
- Inquiry Requests
- Reading Comprehension
- Data Quality
- Clear and Professional Communication
- Team Goals
- Product Knowledge
- Staff Support
- Call Volume Analysis
- Data Communications
- Constructive Feedback
- Microsoft Office
- Customer Relationship Management
- Claims Understanding
- Strategic Initiatives
- Customer Interaction
- Call Control
- Customer Inquiries
- Professional Development
- Workflow Processes
- Work Organizing and Prioritizing
- Claims Preparation
- Form Preparation
- Active Learning
- Secure Data Practices
- Excellent Administrative Abilities
- Recordkeeping Organization
- Production Goals
- Information Updates
Additional Information
Volunteer Work:
- Community Action Commission of Boone County
- Employment Connection, Florence, Kentucky
- Social Security Administration, Florence, Kentucky
- Service Learning Projects through courses at Thomas More University
Timeline
Customer Claims Representative
Social Security Administration, SSA
09.2012 - 12.2022
Billing Service Coordinator
Equipment Depot
04.2008 - 11.2009
Paralegal
William K Fulmer, Attorney At Law
06.2005 - 04.2008
Bachelor of Arts - Business Administration
Thomas More University
Associate of Science - Paralegal Studies
Beckfield College
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