Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
Generic
Charity R. McGee

Charity R. McGee

Alexandria,VA

Summary

Versatile and results-driven professional with extensive experience at University of Maryland, adept in Microsoft 365 and excelling in customer service. Demonstrates a strong work ethic and interpersonal communications, effectively enhancing team productivity and client satisfaction. Proven track record in improving operational efficiency and fostering client loyalty through outstanding service and meticulous attention to detail.

Overview

26
26
years of professional experience

Work History

Concierge

Act Partners
National Harbor, MD
06.2022 - 12.2024
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Managed a concierge desk, keeping area organized and stocked with necessary materials.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Scheduled conference room and other reservations using proprietary software.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.

Property Manager

Ballston 880 Condominums
Arlington, Virginia
04.2023 - 08.2023
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Worked with on-site and remote service providers to support tenants requesting accommodations.
  • Oversaw and monitored preventative maintenance and energy management inspections and programs.
  • Exercised direct supervision over property staff.
  • Oversaw daily operations, maintenance, and administration of property.
  • Facilitated tenant paperwork processing and verification.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Managed all maintenance requests from tenants in a timely manner.
  • Built relationships with service vendors and submitted associated billing statements.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Updated and maintained databases with current information.

Front Desk Manager

Ballston 880 Condominums
Arlington, Virginia
10.2022 - 04.2023
  • Responded promptly to emergency situations such as medical emergencies or fire alarms according to established procedures.
  • Assisted with training new staff members on front desk procedures and policies.
  • Received incoming calls, and coordinated with staff to fulfill resident requests.
  • Implemented security protocols, such as access control systems, for entryways into the building.
  • Facilitated successful front desk operations for the building.
  • Oversaw cash and credit card payment transactions at the front desk.
  • Optimized employee schedules for shift coverage.
  • Developed lasting relationships with residents that built loyalty and satisfaction among residents.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Corrected residents' issues promptly, with knowledgeable and friendly service.

Account Clerk III

University of Maryland
College Park, MD
10.2009 - 08.2010
  • Prepare and process department travel utilizing the UMD electronic system
  • Maintain travel card log and appropriate file
  • Process travel requests, prepare and process department purchasing using UMD assigned purchasing card, Miscellaneous Payment Request, and Purchase Orders
  • This includes departmental office supplies and conducting inventory on a regular basis
  • Maintain purchasing card log and appropriate file
  • Responsible for receiving packages and tracking pick-up
  • Process deposits through the bursars office for the Department
  • Processes all procurement requests and reimbursements
  • Conduct inventory on the supply closet before each order is placed to ensure the normally used supplies are stocked
  • Provide Administrative support to the Director of Student Services by helping to maintain hard and electronic files/records, maintaining spreadsheets, and sending out packets to students
  • Process all requests from the Director
  • Ensure that all timesheets are signed off by the deadline date by contacting the Faculty to ensure all timesheets are signed off

Administrative Assistant I

University of Maryland
College Park, MD
07.2007 - 10.2009
  • Screen visitors and telephone calls, distribute mail and follow through on routine office matters
  • Answered inquiries following general instructions and departmental procedure
  • Supported staff using MS office Suite applications, i.e., Word Processing software, Excel spreadsheet software, Access Database software, PowerPoint Presentation software and MS Outlook; Internet software; Ordering processing systems; and Contact Management systems
  • Supported office by using automated equipment such as facsimile machines, personal and networked computers and printer, copy equipment, voice messaging, electronic mail systems and telephone equipment
  • Provided administrative support to Faculty, Directors, and Student Services Directors in implementing academic services to Faculty, Directors and Student Services Directors by exercising independent judgment initiative where guidelines and procedures have been established
  • Provided typing for Faculty when needed and other duties as assigned by Administrative Coordinator

Receptionist/Administrative Assistant

IREX
Washington, DC
03.2005 - 07.2007
  • Provided professional front desk coverage: Answered Phones, managed the receipt and distribution of deliveries, responded to all general IREX questions that are received in the main IREX mailbox, opened and distribute all faxes, greet visitors and maintain public areas, maintain security for the office, and maintain IREX employee extension and program lists
  • Assisted with Recruitment process: Responded to and filed all resumes and applications received electronically by division, forwarded resumes to appropriate hiring manager, compiled and handled general information packets for visitors, applicants and new employees
  • Provided General Administrative Support: Liaison with local vendors, maintained office supplies, obtained and distributed building parking permits
  • Set up and take down conference rooms including ordering breakfast for all staff meetings
  • Prepared check requests for general administrative invoices, maintained and reallocated CEO and VP AMEX monthly bills/log for accounting
  • Organized travel invoices and filing system for accounts payable
  • Received, sorted and distribute all mail including a monthly mailing to and from overseas offices, ordered postage for meters, maintained DHL machine and supplies, stocked kitchen with basic supplies regularly and other duties as assigned

Receptionist/Legal Assistant

Browdy & Neimark
Washington, DC
01.1999 - 01.2001
  • Answered phones with use of a multi-line telephone system
  • Coordinated travel schedules
  • Created memos, letters, and other routine business correspondence
  • Managed order processing
  • Scheduled appointments
  • Assisted attorneys with filing of legal documents
  • Monitored courier mail

Education

Associate of Applied Science - Baking and Pastry Arts

Stratford University
Alexandria, VA
10.2018

Associate of Applied Science - Advanced Culinary Arts

Stratford University
Alexandria, VA
10.2016

H.S. Diploma -

Tall Oaks Vocational School
Bowie, MD
01.1996

Skills

  • Microsoft 365
  • Word
  • Excel
  • PowerPoint
  • Outlook
  • Front desk support
  • Vendor interaction
  • Training and mentoring
  • Team player mentality
  • Discreet confidentiality
  • Administrative support
  • Multitasking and organization
  • Accurate record keeping
  • Customer service
  • Verbal and written communication
  • Time management
  • Effective decision making
  • Reliable punctuality
  • Strong work ethic
  • Outstanding customer service
  • Telephone etiquette
  • Detail-oriented approach
  • Interpersonal communications
  • Highly adaptable

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemote

Important To Me

Work-life balancePaid time offHealthcare benefitsPaid sick leaveCompany Culture

Timeline

Property Manager

Ballston 880 Condominums
04.2023 - 08.2023

Front Desk Manager

Ballston 880 Condominums
10.2022 - 04.2023

Concierge

Act Partners
06.2022 - 12.2024

Account Clerk III

University of Maryland
10.2009 - 08.2010

Administrative Assistant I

University of Maryland
07.2007 - 10.2009

Receptionist/Administrative Assistant

IREX
03.2005 - 07.2007

Receptionist/Legal Assistant

Browdy & Neimark
01.1999 - 01.2001

Associate of Applied Science - Baking and Pastry Arts

Stratford University

Associate of Applied Science - Advanced Culinary Arts

Stratford University

H.S. Diploma -

Tall Oaks Vocational School

Similar Profiles

CREATE PROFILE
Charity R. McGee