Charity Medlock
Glendale,Arizona
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Account Manager accomplished in managing customer service for numerous top accounts while simultaneously exceeding sales goals on new and existing products.
Sales professional with strong record of driving revenue growth and building lasting client relationships. Skilled in strategic planning, negotiation, and market analysis. Known for effective team collaboration and adaptability in dynamic environments, ensuring reliable delivery of results. Equipped with strong communication skills, problem-solving abilities, and client-focused approach to exceed sales targets.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sales/Account Manager
GFT Ready Mix
07.2023 - 11.2024
- Build and maintain strong customer relationships with decision makers for selecting concrete suppliers
- Understand established models for pricing and quoting develop and maintain list of target and development customers and build strong relationships with them to meet new sales goals
- Meet or exceed new and retention sales volume goals business acumen with business owners and decision makers
- Track current trends in the national and local economy and understand the impact on the local ready-mix market Compile detailed competitive and industry information
- Assist customers and Quality Control to provide required mix design submittals
- Proactively maintain open communication regarding customer requirements expectations to appropriate plant, dispatch, quality and management person
- Assist in the implementation of company marketing plans as needed prospecting activities including sales calls, presentations, closed sales, and follow-up activities within their assigned area
- Provide timely reports, i.e., monthly activity reports and expense reports, etc
- Assist Credit Department with collections
- Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team
- Attend industry-related events and participate in trade associations, Chambers of Commerce, and local economic development groups
- Share expertise and experience with other sales team members
- Visit Job sites daily
- Preconstruction meetings start to finished projects
Sales/Account Manager
Arizona Materials
08.2018 - 07.2023
- Build and maintain strong customer relationships with decision makers for selecting concrete suppliers
- Understand established models for pricing and quoting develop and maintain list of target and development customers and build strong relationships with them to meet new sales goals
- Meet or exceed new and retention sales volume goals business acumen with business owners and decision makers
- Track current trends in the national and local economy and understand the impact on the local ready-mix market Compile detailed competitive and industry information
- Assist customers and Quality Control to provide required mix design submittals
- Proactively maintain open communication regarding customer requirements expectations to appropriate plant, dispatch, quality and management person
- Assist in the implementation of company marketing plans as needed prospecting activities including sales calls, presentations, closed sales, and follow-up activities within their assigned area
- Provide timely reports, i.e., monthly activity reports and expense reports, etc
- Assist Credit Department with collections
- Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team
- Attend industry-related events and participate in trade associations, Chambers of Commerce, and local economic development groups
- Share expertise and experience with other sales team members
Concrete dispatch, Payables, Sales Coordinator
Fort McDowell Yavapai Materials/Desert Ready Mix
10.2007 - 04.2016
- Concrete dispatch -Answers calls and Radios- Takes orders from the customer and Inputs them into the system
- Schedules orders according to time, location and trucking available for the next day
- Record for most orders taken and input on a daily basics
- Accounts payable Receive invoices by mail fax and email
- Makes a spreadsheet Enters them into the system, and printing checks depending on when they are due
- Takes calls from customers looking for unpaid or missing invoices
- File back-up papers with checks and scan to file
- Sales Coordinator-Takes information from the customers and or salesman (I have3 salesman) formats the information into a quote Emails customers to allow bidding on projects- Once awarded the job I then turn that quote into a project allowing dispatch order takers to enter into the system
- I go through the daily billing to make sure prices yardage and projects are correct before invoicing
- Adding mixes and all product pricing along with submittals and mix designs to the customer and the General Contractors
- My customer interaction is all in office or over the phone
- Oversees dispatch making sure they are maintaining their duties properly (Same job description as Rinker Materials)
- I also enter the daily fuel logs into a system called Fleet- manager usage of all vehicles used here in operations receiving and reporting to the Shops plants and controller
- I also collect all funds do by COD customers -Cash
- Credit cards or checks daily…
Concrete dispatch
Rinker Materials East Valley dispatch
10.2004 - 06.2007
- Concrete dispatch -Answer calls, and Radios- Take order and Input orders into the system
- Schedule orders according to time location and trucking available for the next day
- -
- I took over100 concrete mixer drivers,5 office personal and3 batch men
- I would listen to calls if needed to find out if there was an error or miscommunication between dispatch and customer
- Look over the schedule and work ethics of all employees
- Talk with any and all customers that may have had a complaint about an order taker driver or leader
- I love customer service
Customer Service Mgr./Risk Control and Loss Prevention
Wal-Mart Store #2778
10.1999 - 08.2002
- Cashier trained customer service manager of all cashiers on the am Shift5-6 days a week
- Made sure customers were happy and content with cashiers
- Made sure that cashiers were handling all cash on hand and in the drawer coded by Wal-Mart policies
- -Counting back the correct change at all times for each customer
- Risk control was just making sure that employees were being safe such as: Using a team left on heavy items or making sure that cart pushers where not pushing more than10 carts at a time
- If an employee had an accident then I'd take them to the doctor for observation
- Loss Prevention- Undercover shopping to make sure customers and employees were not taking merchandise out of the store
- Scanning videos from around the store and doing a lot of investigations
Education
High School Diploma -
West Valley High School
05-1995
Skills
- Leadership experience, Communication, organizational know-how people skills, collaboration talent, problem solving abilities, and computer proficiency
- Business development
- Territory management
- Account development
- Sales forecasting
- Client acquisition
- Team building expertise
- Skilled multi-tasker
- Account management
- Sales operations
- Sales team training
- Sales planning
Certification
- Salesforce Certified Administrator - Salesforce.
- OSHA Certified
Certificate of Completion Card OSHA 30 Construction
OSHA 30 Hour outreach Training Program -Construction
Timeline
Sales/Account Manager
GFT Ready Mix
07.2023 - 11.2024
Sales/Account Manager
Arizona Materials
08.2018 - 07.2023
Concrete dispatch, Payables, Sales Coordinator
Fort McDowell Yavapai Materials/Desert Ready Mix
10.2007 - 04.2016
Concrete dispatch
Rinker Materials East Valley dispatch
10.2004 - 06.2007
Customer Service Mgr./Risk Control and Loss Prevention
Wal-Mart Store #2778
10.1999 - 08.2002
High School Diploma -
West Valley High School
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