Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Charity Mehrtens

Charity Mehrtens

Hinesville,GA

Summary

Reliable employee seeking Customer Service Representative/Data Entry position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Entry position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Warehouse Associate

Target Distribution Center
Midway, GA
07.2022 - Current
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Checked packages and merchandise for damage and notified vendors.
  • Consistently lifted materials weighing as much as 60 pounds.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Operated Order Picker to transfer inventory to and from target destinations.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.

Call Center Customer Service Representative

VXI Global Solutions LLC
San Francisco, CA
07.2021 - 06.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Initiated termination of customer contract upon request.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered prompt service to prioritize customer needs.
  • Effective liaison between customers and internal departments.
  • Answered over 100 calls per shift to meet fast-paced call center demand

Call Center Agent, Inbound

OnBrand 24
Savannah , GA
12.2020 - 07.2021
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Automated processes to manage remote network.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Resolved over 100-125 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Education

High School Diploma -

Penn Foster Highschool
925 Oak St, Scranton, PA 18515
11.2022

Skills

  • Time Management
  • Verbal and Written Communication
  • Record Sorting and Filing
  • Issue Resolution
  • Information Confidentiality
  • Data Entry
  • Customer Service
  • Clerical Support
  • Call Transfers
  • Administrative Procedures
  • Telephone Reception

Timeline

Warehouse Associate

Target Distribution Center
07.2022 - Current

Call Center Customer Service Representative

VXI Global Solutions LLC
07.2021 - 06.2022

Call Center Agent, Inbound

OnBrand 24
12.2020 - 07.2021

High School Diploma -

Penn Foster Highschool

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Charity Mehrtens