Summary
Overview
Work History
Education
Skills
Timeline
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Charity Miller

Charity Miller

Warrensburg,MO

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Empathetic soon to be Peer Support Specialist with proven to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers.

Overview

14
14
years of professional experience

Work History

Housing Manager

Recovery Lighthouse
09.2022 - Current
  • Developed emergency response plans to ensure tenant safety during unexpected incidents or natural disasters.
  • Developed strong relationships with residents to promote trust, encouragement, and a sense of belonging .
  • Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
  • Maintained a high occupancy rate through thorough applicant screenings.
  • Collaborated with local agencies to provide support services for residents in need, such as financial assistance or mental health resources.
  • Conducted regular property inspections to ensure compliance with safety regulations and housing standards.
  • Facilitated conflict resolution between tenants, promoting a positive living environment for all residents.
  • Organized community events to foster a sense of belonging among residents and encourage social interaction.
  • Updated record-keeping systems for improved organization and accessibility of important information.
  • Reached out to companies to sponsor events such as sober birthday parties and incentives for the residents.
  • Coordinated move-in/move-out processes efficiently while minimizing vacancy periods.
  • Stayed informed about industry trends through ongoing professional development opportunities.
  • Supervised average of 12 residents at our women's transitional home and apartment.
  • Communicated effectively with residents and director.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Always on call for residents emergencies.

Waitress

IHOP
10.2009 - 04.2015
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
  • Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
  • Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
  • Established rapport with regular patrons, leading to increased repeat business for the establishment over time.
  • Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.

Education

GED -

State Fair Community College
Sedalia, MO
12.2023

Skills

  • Time Management
  • Organizational Skills
  • Record Keeping
  • Team Leadership
  • Donations
  • Conflict Resolution
  • Project Management
  • Interpersonal Skills
  • Strong Communication Skills
  • Referrals and Networking
  • Recovery Housing Expert
  • Confidentiality

Timeline

Housing Manager

Recovery Lighthouse
09.2022 - Current

Waitress

IHOP
10.2009 - 04.2015

GED -

State Fair Community College

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Charity Miller