Charity Momanyi
Doha,Qatar
Summary
Seeking a challenging position in a reputable organization where I can learn new skills, expand my knowledge and leverage my learnings
I am a task-focused, strategic-thinking and a result oriented sales and customer experience professional with over 7 years of comprehensive knowledge in relationship- building, partnership cultivation, top account & retainment. Am an accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishing relationships with customers, analyzing customer needs and resolving complaints. I possesses excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Hostess
QATAR AIRWAYS
Doha, Qatar
06.2022 - Current
- Meets and assists Al maha services booked and walk in customers
- Profiles customer information in full details and confirms any discrepancy
- Coordinates with the control center the customer's special handling requirements in advance
- Escorts al maha booked customers to baggage services office in case of lost and found items
- Escorts al maha booked customers to customs office for customers with confiscated items on arrival
- Participate in all daily operations as per standard operating procedures (SOP) relevant to all areas of Al maha services to ensure seamless customer experience and nil operational lapses
- Liaises with external parties (immigration, QAS, Airlines, al maha sales team, concierge team, hotels representatives) to work cooperatively in processing all customer requirements
- Provide support to airport service manager in case of flight disruptions, mis connections and other passenger related disruptions
Sales Account Manager
UMOJA RUBBER PRODUCTS LIMITED
07.2018 - 05.2022
- Maintain close contact with assigned key clients and respond to any queries arising in service delivery
- Coordinated on-site visits to maintain rapport with key accounts.
- Arranged appointments with new and existing clients.
- Grew sales and consistently exceeded revenue-related KPIs.
- Preparing sales orders/quotes, forwarding to customers and following up on receipt of purchase orders
- Following up of payments, identify and resolve client concerns/ give feedback
- Performed full account management for assigned client portfolio with consistently positive results.
- Drafted competitive sales quotes and presented to potential buyers.
- Negotiated contracts and explained terms of service to support deal closures.
- Analysed customer feedback and developed new techniques to support retention.
- Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff
- Forecasted sales and budget targets and prepared contingency plans.
- Follow up on new leads and referrals resulting from field marketing activities
Sales Administration Executive
MILLY GLASS WORKS
Mombasa, Kenya
11.2015 - 06.2018
- Establishing, developing and maintaining business relationships with current customers and prospective customers in the assigned territory/market segment
- Drafted documents and reports for management review.
- Preparing pro forma invoices, forwarding to customers & following up on purchase orders
- Receiving & expedite the resolution of customer complaints through the various channels of communication
- Synergize sales effort with marketing, accounts, logistics and other teams/departments
- Preparing and update daily sales dispatch reports and sending to the management
- Achieving marketing and sales operational objectives by contributing marketing and sales information and recommendations, executing action plans, implementing customer-service standards, identifying trends, and implementing change.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Established and maintained positive, profitable client relationships through superb communication.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Maintained contact with customers throughout sales and pre-delivery process.
- Built long-term relationships with customers and generated referrals from existing clients.
- Managed client relationships from early stages of sales process through to post-sales
- Updated CRM software with contract records, renewal timeframes and customer details.
Education
Bachelors - Supply Chain Management (Transport and Logistics
09/2009 - 11/2012
Skills
- Ability to multi-task and work in cross-functional, fast-paced environments with the pressure of multiple deadlines, multiple partners/ vendors and complexity
- Relative experience in a FMCG & Aviation industry
- Experienced in
- SAP systems, proficient in computer applications, Microsoft Dynamics ERP& Amadeus
- Comprehensive knowledge of the clearing and forwarding procedures, import and export procedures & incoterms
- Strong work ethics, customer focused & detail oriented
- Effective team player with excellent interpersonal and communications skills
- Adaptive, flexible and passion for service
- Interactive communication skills
- Impression management
Certification
Certificate in Business Management from Kenya Institute of Management, 2009
Additional Information
- EA Customs freight forwarding practising certificate,2012 Projects Handled Collaborated with a team of fifteen ISO trainees in the organization (Umoja Rubber Products Limited) to attain ISO 9001:2015 certification.
Languages
English
Fluent
Timeline
Hostess - QATAR AIRWAYS
06.2022 - Current
Sales Account Manager - UMOJA RUBBER PRODUCTS LIMITED
07.2018 - 05.2022
Sales Administration Executive - MILLY GLASS WORKS
11.2015 - 06.2018
JKUAT University - Bachelors, Supply Chain Management (Transport and Logistics
09/2009 - 11/2012
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