CHARITY MPALA
Victoria Falls
Summary
Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring adult learning skill, career development coaching and soft skill development abilities developed over 6 -year career to a growth-oriented role.
Overview
12
12
years of professional experience
Work History
Learning and Development Manager
Elephant Hills Resort Hotel
Victoria Falls
10.2021 - Current
- Conducted needs assessments and developed tailored training programs for employees
- Implemented a learning management system to streamline employee development
- Monitored and evaluated training effectiveness through feedback and performance metrics
- Collaborated with stakeholders to align training initiatives with organizational goals and objectives
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Increased employee retention rates by developing engaging onboarding and orientation processes.
- Created detailed reports outlining the impacts of learning initiatives on overall business performance showcasing tangible results from L&D efforts.
- Spearheaded the creation of a mentorship program, matching experienced employees with newer hires for accelerated skills transfer.
- Improved employee satisfaction and morale by providing tailored professional development opportunities.
Assistant Manager - Human Resources
Wild Horizons Travel and Tours
Victoria Falls
01.2018 - 09.2021
- Coordinated employee relocation processes.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Organized new employee orientation schedules for new hires.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Processed employee termination paperwork at direction of supervisory staff.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
Primary School Teacher
Department of Education
Bulawayo Zimbabwe
01.2013 - 11.2015
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Maintained positive and professional classroom environment throughout school year.
- Provided individualized support to struggling students through targeted interventions, resulting in improved academic performance.
Education
DEGREE - COMMUNICATIONS
Midlands State University
Gweru11.2017
DIPLOMA - EDUCATION
University of Zimbabwe
Zimbabwe11.2012
Skills
- Recruitment
- Employee relation
- Benefits administration
- Conflict resolution
- HRIS systems
- Labor relations
- Organizational Development
- Career Development
- Adult Learning Theory
- Soft skills training
- Orientation and Onboarding
- Coaching and Development
- Training Method Development
- Course Development
Languages
English
Advanced (C1)
Timeline
Learning and Development Manager
Elephant Hills Resort Hotel
10.2021 - Current
Assistant Manager - Human Resources
Wild Horizons Travel and Tours
01.2018 - 09.2021
Primary School Teacher
Department of Education
01.2013 - 11.2015
DEGREE - COMMUNICATIONS
Midlands State University
DIPLOMA - EDUCATION
University of Zimbabwe