Summary
Overview
Work History
Education
Skills
Timeline
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Charity Narlock

Merrill,WI

Summary

Adept at driving customer satisfaction and team performance, my tenure at Family Dollar honed my expertise in customer service and staff training. Leveraging innovation and problem-solving skills, I improved service efficiency and fostered a culture of excellence. My approach not only enhanced customer relations but also significantly boosted team productivity.

Overview

2007
2007
years of professional experience

Work History

Assistant Manager, Customer Service

Family Dollar
Merrill, WI
04.2004 - 09.2006
  • Provided customer service and assistance to customers in resolving issues and concerns.
  • Assisted in the development of new processes to improve customer service efficiency.
  • Coordinated with other departments to ensure customer satisfaction.
  • Monitored customer feedback and implemented changes based on those insights.
  • Resolved escalated complaints from customers in a timely manner.
  • Analyzed customer data to identify trends and opportunities for improvement.
  • Conducted regular performance reviews with team members to ensure quality standards are met.
  • Developed training materials for new employees related to customer service protocols.
  • Interfaced with vendors regarding product availability or delivery issues.
  • Managed day-to-day operations of the Customer Service department.

Store Owner

Tack and treasures
Merrill, WI
05.1998 - 09.2003
  • Negotiating contracts with vendors and subcontractors to ensure competitive pricing and quality of service.
  • Auditing invoices from vendors and subcontractors to ensure accuracy before payment is made.
  • Analyzing cost estimates from contractors and recommending changes where necessary.
  • Created a unique shopping experience for customers by providing personalized service.
  • Managed inventory levels, restocking shelves as needed.
  • Maintained records of sales, profits and losses within the store.
  • Assisted with purchasing decisions based on customer demand and current market conditions.
  • Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude.
  • Cultivated relationships with customers to promote repeat business.
  • Monitored competitor activities to stay informed of industry changes.
  • Established safety protocols for handling hazardous materials within the store environment.
  • Welcomed customers and offered assistance with browsing and purchasing needs.
  • Kept team on track by assigning and supervising activities and giving constructive feedback.

Cashier

Walmart
Merrill, WI
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

High School Diploma -

Picfic High School
San Bernardino, CA
09-1994

Skills

  • Staff Training and Development
  • Performance Tracking
  • Innovation and Creativity
  • Customer service expertise
  • Training and mentoring
  • Report Preparation
  • Call Monitoring
  • Schedule Coordination
  • Customer Relations
  • Problem-Solving
  • Focused on customer satisfaction
  • New Hire Training
  • Employee Scheduling
  • Cash Handling

Timeline

Assistant Manager, Customer Service

Family Dollar
04.2004 - 09.2006

Store Owner

Tack and treasures
05.1998 - 09.2003

Cashier

Walmart

High School Diploma -

Picfic High School

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Charity Narlock