Charity Niphong
Marion,Iowa
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Great experiance with customer calls and remote jobs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Ward Secretary
UnityPoint Health - St. Luke's
01.2021 - Current
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Perform various administrative tasks by filing, copying and faxing documents.
- Prepare discharge paperwork for Doctors and patients to take home.
- Greet and interact with patients to provide information, answer questions and assist with appointment scheduling.
- Schedule patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Help the nurses on the floor with needed task, answer call lights.
- Bladder scans, take vitals, remove iv's, etc.
Customer Service Representative/Claims Adjuster
Divvydose
02.2020 - 01.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fixed insurance billings and customer billing.
- spoke to insurance companies and doctor offices to fix medication issues.
CNA Shift Lead
Grandliving At Bridgewater
04.2018 - 02.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Administered medications and end of life care.
- Supervised staff on shift.
Customer Service Representative
Walgreens
05.2016 - 04.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Onboarded and trained customer representatives to meet performance and service goals.
Education
Bachelor of Science - Nursing
Chamberlain University
Downers Grove, IL06.2025
Associate of Science - Communication Studies
Kirkwood Community College
Cedar Rapids, IA2018
High School Diploma -
Roosevelt High School
Des Moines, IA05.2016
Skills
- Document Preparation
- Customer Service
- Filing Systems
- Professionalism
- Decision Making
- Telephone Etiquette
- Task Prioritization
- Patient Coordination
- Computer Proficiency
- Interpersonal Skills
- Office Equipment Operation
- Resource Management
Certification
- CNA - Certified Nurse Assistant
- CMA - Certified Medication Aide
- First Aid/CPR Certified
Languages
Arabic
Native or Bilingual
Timeline
Ward Secretary
UnityPoint Health - St. Luke's
01.2021 - Current
Customer Service Representative/Claims Adjuster
Divvydose
02.2020 - 01.2022
CNA Shift Lead
Grandliving At Bridgewater
04.2018 - 02.2020
Customer Service Representative
Walgreens
05.2016 - 04.2018
Bachelor of Science - Nursing
Chamberlain University
Associate of Science - Communication Studies
Kirkwood Community College
High School Diploma -
Roosevelt High School
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