Charity O'Brien
Chico ,CA
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
19
19
years of professional experience
Work History
Team Leader
Jack In The Box
10.2021 - Current
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Assistant Manager
Burger King
04.2021 - 10.2021
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed strong working relationships with staff, fostering a positive work environment.
Customer Service Cashier
USA Gasoline
07.2020 - 01.2021
- Met customer service goals and exceeded customer expectations.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Utilized POS system to handle customer cash and credit card transactions.
- Participated actively in team meetings to discuss strategies for improving overall performance within the department.
Shift Leader
Panda Express
02.2005 - 12.2017
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
High School Diploma -
Escondido Charter High School
Escondido, CA07.2006
Skills
- Client Service
- Overtime Management
- Complaint resolution
- Employee Evaluation
- Cash Handling
- Team Supervision
- Shift Scheduling
- Work Planning
- Client Support
Timeline
Team Leader
Jack In The Box
10.2021 - Current
Assistant Manager
Burger King
04.2021 - 10.2021
Customer Service Cashier
USA Gasoline
07.2020 - 01.2021
Shift Leader
Panda Express
02.2005 - 12.2017
High School Diploma -
Escondido Charter High School
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