Charity Palmer
Carthage,NC
Summary
Experienced data entry with solid background in corrections and leadership talents. Understands and professionally applies regulations to manage inmate populations and maintain safety. Skilled in training and motivating staff and inmates to meet requirements.
Overview
20
20
years of professional experience
Work History
Classification Supervisor
Clay County Sheriff's Office
Green Cove Springs, FL
01.2019 - 09.2023
- Reviewed inmate grievances related to classification issues and provided recommendations for resolution.
- Provided technical assistance concerning complex issues involving multiple departments or divisions.
- Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
- Prepared detailed documentation outlining proposed changes to existing classifications.
- Ensured compliance with state and federal laws pertaining to labor relations matters.
- Assisted in developing new or revised job descriptions as needed.
- Analyzed organizational structures, staffing patterns, and workflow processes in order to identify opportunities for increased efficiencies through reclassification activities.
- Maintained order in building and on grounds of jail.
- Trained managers on proper use of the classification system and its associated policies and procedures.
- Promoted safety, order and functionality of jail facility.
- Assigned daily tasks and responsibilities to inmates and filled out daily work logs.
- Reviewed requests from inmates seeking reclassification due to changes in their roles or responsibilities within the organization.
- Performed periodic audits of existing classification systems to ensure compliance with company policies and procedures.
Correctional Sergeant
Florida Department Of Corrections
Raiford, FL
04.2009 - 01.2019
- Issued security badges and passes to guests and visitors.
- Assigned inmates to open and appropriate housing units.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Assisted in training new correctional officers on proper security protocols and procedures.
- Reviewed incident reports and other documentation submitted by subordinates.
- Briefed superiors of incidents and misconduct and recommended disciplinary actions.
- Prepared written reports concerning inmate's misconduct.
- Developed strategies to reduce incidents of violence or inappropriate behavior within the facility.
- Searched building and grounds, living quarters and work areas for contraband.
- Oversaw assigned court trips for inmates, maintaining security of staff and public.
- Maintained records related to inmate movements, disciplinary actions taken against inmates, grievances filed by prisoners and other relevant data.
- Recorded prisoner identification, charges and incidents of inmate disturbance, keeping daily logs of prisoner activities.
- Participated in regular meetings with senior management to discuss operational needs and objectives.
- Assigned daily tasks and responsibilities to employees and filled out daily work logs and timesheets.
- Diffused disruptive behavior by verbal interventions.
- Monitored inmate movement within the facility to maintain security and safety of staff, inmates and visitors.
- Conducted random searches for contraband items such as weapons or drugs.
- Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
- Conducted scheduled headcounts to verify presence of prisoners.
- Settled disputes between inmates.
- Supervised subordinate officers in their daily duties.
- Maintained order in building and on grounds of prison.
- Provided guidance and counseling to inmates regarding personal issues or problems they may be facing while incarcerated.
- Coordinated shakedowns to locate and remove unauthorized items.
- Investigated allegations of misconduct by inmates and staff members.
- Facilitated communication between inmates, family members, attorneys and other external parties.
Online Banking Specialist
Bank of America
Jacksonville, FL
03.2004 - 04.2006
- Provided guidance to customers on using online banking tools such as transfers, payments, deposits.
- Recommended enhancements and updates to system software based on performance data and user feedback.
- Provided support during scheduled outages or upgrades of the bank's website.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Implemented strategies for increasing customer satisfaction with the use of the bank's website.
- Troubleshot customer inquiries regarding passwords and security questions.
- Reviewed feedback from customers concerning their experience with the bank's website.
- Researched customer complaints and resolved technical issues related to online banking accounts.
- Maintained confidentiality of banking records and client information to avoid possible data breaches.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Maintained a secure environment by enforcing all security policies related to online banking systems.
- Responded promptly to customer requests via email and phone calls.
- Identified transaction errors when debits and credits did not balance.
Education
High School Diploma -
Middleburg High School
Middleburg, FL06-2001
Timeline
Classification Supervisor
Clay County Sheriff's Office
01.2019 - 09.2023
Correctional Sergeant
Florida Department Of Corrections
04.2009 - 01.2019
Online Banking Specialist
Bank of America
03.2004 - 04.2006
High School Diploma -
Middleburg High School
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