Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charity Parker

Cleveland,Ohio

Summary

Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.

Overview

14
14
years of professional experience
1
1
Certification

Work History

District Manager

Dunkin' Donuts
Cleveland, OH
01.2023 - Current
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Developed and implemented district-wide sales strategies to increase revenue and market share.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
  • Maintained accurate records of employee attendance and payroll information for all stores within the district.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Cultivated positive rapport with associates and team leadership.
  • Coached, developed and motivated team to achieve revenue goals.

Restaurant Manager

Dunkin Donuts
Garfield Heights, Ohio
11.2018 - 01.2023

Restaurant Manager

Dunkin' Donuts
Garfield Heights, OH
05.2015 - 01.2023
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Established policies for cash handling procedures to maximize security measures.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Managed accounts payable, accounts receivable and payroll.

Crew Member /Shift Manager

Dunkin' Donuts
Cleveland , Ohio
07.2012 - 05.2015
  • Greeted customers and provided excellent customer service.
  • Oversaw shift operations, including cash handling and customer relations.
  • Inspected food preparation areas to ensure compliance with health and safety standards.
  • Maintained cleanliness of store throughout shift by delegating cleaning duties to team members.
  • Processed payments at the register accurately and efficiently according to company policy.

Shift Manager

Pizza Hut
Lakewood, Ohio
03.2010 - 07.2012
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Helped employees accomplish tasks during peak periods.

Education

GED -

Max S Hayes High School
Cleveland, OH
04-2002

Skills

  • Operations Oversight
  • Staff Recruiting
  • Strategic Planning
  • Budget Management
  • Leadership Development
  • Leadership skills
  • Employee Scheduling
  • Sales Forecasts
  • Team Development
  • Staff Management
  • Customer Relations
  • Budgeting skills
  • Training and coaching
  • Customer Service
  • Goal Setting and Performance Metrics

Certification

  • Manager Certification in Food Protection- Passed on 10/24/2019- Certificate No. TBOS-BH9HNJ
  • Leader of the Quarter - Sales increase by 26% year over year in 2021
  • Leader of the Quarter - Sales increase by 42% at Cleveland Airport Dunkin year over year

Timeline

District Manager

Dunkin' Donuts
01.2023 - Current

Restaurant Manager

Dunkin Donuts
11.2018 - 01.2023

Restaurant Manager

Dunkin' Donuts
05.2015 - 01.2023

Crew Member /Shift Manager

Dunkin' Donuts
07.2012 - 05.2015

Shift Manager

Pizza Hut
03.2010 - 07.2012

GED -

Max S Hayes High School

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Charity Parker