Charity Parsons

• Front Office Assistant (FOA) august 2019-2021. Patient Experience Representative (PER) 2021-present.
• Scheduled appointments and obtained patient referrals and authorizations•
• Communicated effectively with patients and medical providers via phone and fax
• • Managed office supplies and ensured efficient operations•
• Demonstrated flexibility with scheduling and additional hours as needed
• Supported new employee onboarding, enhancing team integration.
• Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
• Welcomed visitors and determined nature of business to announce to appropriate personnel.

• Provided excellent customer service through phone, email, and in-person interactions
• Managed customer accounts and executed financial transactions accurately
• Handled and organized large sums of money with precision
• Developed strong computer and mathematical skills

• Assisted customers with a focus on satisfaction and efficiency

• Provided feedback to improve customer experience and store operations

• Trained and mentored new staff members

• Provided care and education to children aged 6 weeks to 3 years

• Maintained accurate records for lesson plans and individual files

• Supported low-income families through communication and positive modeling

• Managed store inventory and maintained supplies
• Handled customer complaints and provided resolutions
• Trained staff on store policies and procedures