Charity Patino Hortua

delivered high-volume customer service while managing reservations, payments, and guest accounts

explained invoices, including state and local taxes, fees, and application write-offs

processed payments accurately and maintained the confidentiality of customer information

utilized hotel management and business software systems daily

resolved customer concerns efficiently while following company policies

delivered attentive customer service while managing multiple tables in a fast-paced environment

accurately processed customer orders and payments

Responded to customer concerns and special requests with professionalism

maintained attention to detail and organized during high-volume service periods

collaborated with team members to ensure efficient operations and a positive guest experience

Supervised daily store operations in a high-volume customer service environment

addressed and resolved customer complaints professionally to ensure satisfaction and retention

managed employee scheduling to maintain adequate coverage and operational efficiency

Conducted inventory tracking and ordering to control cost and maintain product availability

handled cash management transactions and ensured end-of-shift accuracy

trained and supported team members on company procedures