Charity Perkins
Alamosa,CO
Summary
Experienced and dedicated business professional with a strong passion for growth in healthcare and human services. Seeking an opportunity to leverage extensive experience in a position that allows for further development and utilization of skills to positively impact and nurture the community. Committed to making a meaningful difference through expertise and unwavering dedication to excellence.
Overview
17
17
years of professional experience
Work History
Pediatric Care Coordinator
San Luis Valley Health Pediatrics
08.2023 - Current
- Demonstrate and apply principles of person-centered, strength-based philosophy, motivational interviewing, shared decision making, coaching and adult learning
- Show sensitivity and responsiveness to various cultural values, beliefs, and social determinants of health
- Respond to provider referrals and/or identify patients who meet established criteria for care management
- Completes evaluations with a variety of tools
- Conduct basic screenings of patients within primary care, including review of barriers to health self- management; depression; stress; and substance use
- Conduct brief interventions and referrals to treatment, supervised by patient's PCP
- Provide basic crisis intervention services to patients in need, based on AMSR and ASIST suicide intervention training
- Provide basic case management supports regarding health and mental health needs, functional abilities, readiness to change, caregiver stability, social supports, financial resources, environment and safety concerns, life care planning and self-management skills
- Help facilitate communication between patients and their providers and coordinate communication among all of them
- Facilitate development of comprehensive shared plan reflecting patient goals and preferences, self-care, and evidence best practice for chronic conditions
- Provide pre-printed educational materials as needed
- Provides individual and group health-related education and classes for established patients
- Assist patients with Medication Assisted Treatment (MAT) and resources to achieve and maintain sobriety.
Certified Clinical Medical Assistant Team Lead
San Luis Valley Health Pediatrics
02.2022 - 08.2023
- Performs screening procedures as indicated
- Follows standing order procedures as indicated by practice
- Prepares exam and treatment rooms with necessary instruments; prepares and maintains supplies and equipment for treatments, including sterilization; perform cleaning of exam rooms
- Performs variety of routine childhood immunization injections
- Aids clinic manager with ordering vaccines, training staff and students and making sure day to day operations run smoothly
- Develop and review policies and procedures.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
Behavioral Health Technician
San Juan Regional Medical Center
08.2019 - 04.2021
- Worked directly under senior staff members' supervision, such as psychiatrists, nurses, psychologists, licensed professional counselors, and psychiatric social workers
- Provided group therapy and individual therapy support while using Cognitive Behavioral Therapy and Dialectical Behavior Therapy
- Taught therapies, yoga, mindfulness, meditation, and relaxation techniques
- Worked closely with RNs (Registered Nurse), NPs (Nurse Practitioner) (Nurse Practitioner), and MDs to provide holistic care within inpatient acute Behavioral Health facility
- Observed, reported, and recorded patient behaviors, implemented behavioral interventions according to treatment plan under supervision of Registered Nurse
- Aided in planning of treatment plans and implementation of persons-served individualized plans of service and made recommendations concerning treatment planning, as needed
- Supported client treatment plans and discussed progress toward goals with clients
- Participate in treatment team meetings and clinical interventions.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
Emergency Medical Technician/Certified Nursing Assistant
Southwest Health Systems
11.2016 - 06.2019
- Assessed patient conditions through physical and verbal exams and by collecting information from others on scene
- Responded to dispatched emergency assignments quickly and safely
- Monitored patients for changes and reviewed and revised potential underlying critical issues
- Kept vehicles ready for emergencies by cleaning them and keeping medical supplies stocked.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Grocery Sales Manager
Food Lion LLC
10.2010 - 12.2014
- Assist the Store Manager with the day-to-day operations of the entire store
- Responsible for hiring, training, and developing associates
- Manage performance through performance management, coaching, appraisal, and disciplinary efforts
- Ensure proper control of all store funds and company assets
- Observe and ensure compliance with company guidelines, policies, standard practices, security, safety, and food safety standards
- Understand and use company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
- Support the achievement of store budgeted financial and operating results
- Maximize sales through excellent customer service and minimize shrinkage through proper use of Standard Practices to ensure that inventory and money are accounted for; provides coaching for associates to recognize and prevent losses
- Act as manager on duty to 60+ associates on shift.
Territory Sales Manager
Kellogg’s Company
05.2007 - 10.2010
- Execute business plans through fact-based selling techniques
- Grow base sales through maximizing distribution, share of shelf, and selling incremental displays
- Build spot sell displays in support of incremental sales
- Write, enter, and/or process customer orders
- Ensure that stores are sufficiently merchandised by controlling back-room stock and shelves through leading and influencing merchandising employees
- Interview, hire, train and manage sales support staff for assigned territory.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Increased sales revenue by developing and implementing strategic territory plans.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
Education
Bachelor of Science - Human Services
University of Mount Olive
Mount Olive, NC01.2006
Bachelor of Science - Business Management
University of Mount Olive
Mount Olive, NC01.2004
Skills
- Problem solving
- Critical thinking
- Flexibility
- Communication skills
- Teamwork
- Organization skills
- Emotional intelligence and people skills
- Data analysis
- Project management
- Workflow creation and management
- Customer Service
- Work Planning and Prioritization
Hobbies
I am a foodie that loves to plan and prepare extensive degustation menus. I also love to kayak, hike and just be outside in nature. I also love to travel and spend time with my family.
Timeline
Pediatric Care Coordinator
San Luis Valley Health Pediatrics
08.2023 - Current
Certified Clinical Medical Assistant Team Lead
San Luis Valley Health Pediatrics
02.2022 - 08.2023
Behavioral Health Technician
San Juan Regional Medical Center
08.2019 - 04.2021
Emergency Medical Technician/Certified Nursing Assistant
Southwest Health Systems
11.2016 - 06.2019
Grocery Sales Manager
Food Lion LLC
10.2010 - 12.2014
Territory Sales Manager
Kellogg’s Company
05.2007 - 10.2010
Bachelor of Science - Human Services
University of Mount Olive
Bachelor of Science - Business Management
University of Mount Olive
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