Charity Petrosius
Rainier,WA
Summary
Dynamic professional with extensive experience in cleaning and customer service, notably as a Barista Manager at Fat Olives. Proven ability to enhance client satisfaction through meticulous cleaning and exceptional communication skills. Recognized for fostering strong relationships and delivering tailored services, ensuring a welcoming environment that drives repeat business.
Overview
14
14
years of professional experience
Work History
House Cleaner
Self Employed Services
09.2021 - Current
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, cement floors.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
Airbnb Host
Swan’s Nest
03.2020 - 01.2021
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining experiences.
Veterinary Assistant
Matthew Hall
09.2019 - 01.2021
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
Barista Manager/ Waitress Manager
Fat Olives Restaurant
09.2013 - 04.2015
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
- Increased efficiency in order fulfillment with improved workflow processes that reduced wait times for customers.
- Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
- Monitored customer feedback to improve barista performance and customer service.
- Elevated overall store atmosphere with attention to detail in visual merchandising displays that showcased featured products effectively.
- Strengthened team morale by recognizing outstanding performance, offering constructive feedback, and facilitating open communication among staff members.
- Boosted store sales by developing creative marketing strategies and engaging in-store promotions.
- Contributed to company growth by consistently meeting or exceeding monthly sales targets set forth by upper management.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Barista
Lazy Latte- Robin Jaime
09.2011 - 08.2012
- Prepared specialty drinks such as cappuccinos, lattes and mochas
- Cleaned counters, machines, utensils, and seating areas daily.
- Collaborated with local bakeries to offer selection of fresh pastries, complementing coffee menu and boosting overall sales.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
GED -
Kachemak Bay College
Homer, AKChristian Studies
Warrior Notes School of Ministry
Skills
- Customer service
- Communication skills
Timeline
House Cleaner
Self Employed Services
09.2021 - Current
Airbnb Host
Swan’s Nest
03.2020 - 01.2021
Veterinary Assistant
Matthew Hall
09.2019 - 01.2021
Barista Manager/ Waitress Manager
Fat Olives Restaurant
09.2013 - 04.2015
Barista
Lazy Latte- Robin Jaime
09.2011 - 08.2012
GED -
Kachemak Bay College
Christian Studies
Warrior Notes School of Ministry
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