Charity Pope
Colonial Beach,Virginia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Administrative Specialist
Small Business Administration
10.2018 - Current
- Increase on time payroll submissions to 100% by proactively communicating with department managers.
- Consistently processed biweekly payroll for 54. Employees on time.
- Execute payroll transaction in an accurate and timely fashion, in alignment with volume metrics established for the work unit,
- Assists in resolving any pay issues.
- Performs pay adjustments within current pay period.
- Comply with work unit expectations for quality assurance and monitoring and management of exception reports.
- Work effective as a team member sharing responsibility, providing support, maintaining communication and updating team members.
- Responsible for auditing 400 employees for SBA, responsible for processing payroll activities, created audits spreadsheets, entered in all data file conducting the payroll audits. Auditing employee’s timecard and payroll data during the payroll process to ensure accuracy and completeness in WEB TA.
- Achieved customer satisfaction rating of 95% within 6 weeks, exceeding corporate target.
- Built customer loyalty by placing follow-up calls for customers who reported loan issue.
- Provided high standard customer service, handle 100-130 calls daily in a very busy, fast paced team environment. Dealt with all requests of the call center, responsibilities included examination of inquiries, sending issues to suitable parties if necessary.
- Give accurate and appropriate information to answer question, troubleshoot issues, and resolve complaints.
- Minimized misrouted and miss calls to call center.
Mobilization Non-Commission Officer
National Guard
08.2007 - 01.2012
- Coordinated with Department of Army (DA), Major Commands (MACOMs), other DA agencies, Joint Force Headquarter (JFHQ) staff and subordinate unit’s with new and displaces equipment and training requirement. Diligently maintain strict accountability of the mobilization fiscal account of $333K with an expenditure rate of 95% overall, outstanding budget management. Advised the unit commander on overall unit readiness for deployment, plan training events, align soldiers with unit goals, and implement mobilization regulations. Work through unit supply channels to ensure all equipment is accounted for and ensure each soldier is adequately trained.
- Developed and maintains all training records; monitors, scheduled and prepared training; assisted Soldiers in personnel actions and scheduled service school attendance; advised the Operations NCO on deployment training; planned and execute unit mobilization plans; attend schools and conferences as required; operated ATRRS and other training systems; maintained positive control of over $80,000 of funds
- Prepare detailed analyses and estimates of annual funding needs for one or more future budget years for assigned program area of mobilization and deployment and travel for soldier forward and return trip for future year. Prepare justification for estimates to be used in the presentation of the budget. Provide advice and guidance to program managers and staff in the budget formulation and execution of annual funding requirements; Prepare recurring reports and presentation materials that document and explain the status of funds, expenses, and obligations. Monitor obligations and actual expenditures in the financial management system.
- Responsible for all actions regarding mobilization planning to include analyzed the training requirements and equipments for units that were mobilization. Scheduled airline reservation for over 2000 soldiers, validated all travel vouchers. Process soldier’s payroll, validated all expired duty reports for the unit’s that was mobilization or training events. Allocated fund for conferences, training events site visits for the training year.
- Serve as the staff for JFHQ state level Mobilization Planning and Soldier Readiness Processing (SRP), responsibility for planning, and coordinating the overall operation of the deployment process; SRP operations and performing delegated personnel management. Provide assistance in the deployment and execution of pre-deployment, deployment redeployment, mobilization, and demobilization plans. Analyze and recommend course of action for mobilization and deployment exercise for DC National Guard.
- Management the Soldier Readiness Program; develop the SRP process for pre-deployment, deployment, and redeployment operations. Prepared and reviews and visited states installation for mobilization, and demobilization plans. Provides advice and assistance concerning mobilization and deployment exercises, and reviews each activity portion of SRP plans to ensure compliance with established policies and regulations, attain the objectives and program effectiveness. Develops the installation SRP Program plans for DC National Guard.
- Management the Soldier Readiness Processing; staff consisting of approximately 40 civilian and/or military employees. Engaged in mobilization, demobilization, deployment, and contingency operations involved in the processing and out processing of military personnel for DCANG assigns, directs, and evaluates work of subordinates through first level supervisors. Delegates authority to subordinate supervisors and holds them responsible for successful accomplishment the mission. Implements specific and general provisions of government-wide and installation programs Keeps employees informed on personnel and management programs and policy related to their jobs, career, and equipment, including basic information or referral on military career matters. Maintains manpower and performance data conducts individual performance counseling and evaluation reports.
- Serves as an advisor on force readiness team, analyzed force structure force integration plans, integrating new doctrine and force structure in the most effective manner possible, while maintaining acceptable readiness levels; implement authorization documents, identifies conflicts, substantive changes and doctrinal issues, and recommends courses of action. Identifies and priorities for integrating of new doctrine and equipment into the existing multi-echelon, combined arms, and state training program. Manages information associated with force integration initiatives. Serves as point of contact for fielding of new and displaces equipment. Updated training plans, assisted with the state long range Force Integration Plans, and Modular Force conversion.
Readiness NCO
Army National Guard Washington DC
06.1997 - 08.2007
- Served as Senior Noncommissioned Officer in charge (NCOIC) for reception staging onward movement operation at Shubai Port in Kuwait City Kuwait, ensured that 72 vehicles, twenty 30- foot trailers and 10 pieces of the unit.
- Equipment arrived in theater and moved forward to start logistical support operation immediately. Senior (NCOIC) of the Joint Military Mail Terminal (JMMT) Mission at Baghdad International Airport was tasked with provide truck.
- Security for Kellogg Brown and Root Civilian Contractor (mail trucks) who deliver mail to soldiers at six different military installations throughout the Iraqi theater of operation. NCOIC for over 140 soldiers from various units throughout the Corps Support Battalion and 17 force protection vehicles. Managed over 1600 mail escort mission.
- Logging over 200,00 mission miles and ensuring that over 400 million pounds of mail was safely delivered to over 200,00 soldiers in Iraqi. Since assumed the mission as the NCOIC, the mail delivery rates for the JMMT increased from 50% to 98%.
- Supervises operation and control of movement of personnel and cargo by air, rail, motor transport and water; prepares and distributes of operations; evaluates transportation operations; manages technical operations and
- Supervises management coordinators or terminal operations coordinators; assists in providing staff supervision, policy, and guidance relating to movement of both personnel and cargo; assist in coordinating operations, training, administration, and communications activity.
- Provided leadership, technical advice to the commander and 1SG in all matters concerning administrative, resources, mission requirement, equipment, maintenance, supply and training objective policies procedures teach problem solution and course of action with mission present itself.
- Maintained property accountability, ensuring all required equipment is on hand or on valid requisition, scheduling all required inventories, audits and reconciliations, and the maintenance of Combat Parts Load retained at unit level.
- Maintained property accountability under automated Property Book System; assists in the development report and design excel to track equipment. requirements and reports; coordinates supply activities; reviews and annotates changes to unit material condition status report; posted transactions to organizational property books and supporting transaction files; managed and accounts the unit Organizational Clothing and Individual Equipment; determines method of obtaining relief from responsibility for lost, damaged, and destroyed equipment; maintains personal clothing records.
- Conducted audits to improve office logistics practices and procedures.
- Supervised logistics functions and operations.
- Advised logistics management and structures for staffing levels to maintain adequate numbers.
- Managed functional areas of logistics.
- Detected and enforced improvement opportunities in supply chain.
- Delivered logistic support to leverage existing resources with cost-effective savings.
- Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.
Education
Bachelor of Arts - Business Administration
Strayer University
Washington, DC06.2010
Skills
Computer Networks Microsoft Office Tool
- Defense Travel System
- Oracle Application
- Defense Readiness Reporting System
- Digital Training Schedule
- Army ACE Registry Transcript System
- Department of the Army Mobilization Processing System
- Computer Networks, Microsoft Office Tool, Defense Travel System (DTS), Oracle Application, Defense Readiness
- Reporting System Army (DRRSA)
- Department of the Army Mobilization Processing System (DAMPS)
- Automated Fund Control Order System (AFCOS)
- Standard Finance System (STANFINS)
- TC-AIMS-II/Theater Operations
Timeline
Administrative Specialist
Small Business Administration
10.2018 - Current
Mobilization Non-Commission Officer
National Guard
08.2007 - 01.2012
Readiness NCO
Army National Guard Washington DC
06.1997 - 08.2007
Bachelor of Arts - Business Administration
Strayer University
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