Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Charity Reischmann

Chandler,AZ

Summary

  • Strong customer service skills with Five years customer facing job experience.
  • Friendly, motivated, and understands the importance of teamwork
  • A quick learner with effective communication and listening skills
  • Creative with the ability to be flexible and think outside the box
  • Works well in a fast paced environment

Overview

7
7
years of professional experience

Work History

Dutch Bros Shift Lead

Dutch Bros AZ
Scottsdale, AZ
08.2022 - Current
  • Monitored employee performance and provided feedback on areas for improvement.
  • Implemented company policies consistently across all shifts.
  • Supervised staff during shift changes and ensured transition went smoothly.
  • Assisted in the training of new employees.
  • Delegated tasks to employees and monitored activities and task completion.
  • Collaborated with management to set performance goals and evaluate progress.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.

Customer Care Team Lead

The Money Source
Phoenix, AZ
11.2021 - 08.2022
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, email or fax as follow-up.
  • Followed up on emailed or web-submitted customer inquiries within standard response times.
  • Processed customer account changes with proprietary software.
  • Delivered customer support to high call load each shift.
  • Assisted my supervisor in managing the daily needs of a team of over 20 people.
  • Helped promote and uphold company core values amongst my peers and within my team.

Scheduling Specialist

Sean Killeffer Tattoos LLC
Chandler, AZ
03.2021 - 02.2022
  • Built loyalty and supported retention goals by establishing rapport with Clients.
  • Scheduled and confirmed appointments.
  • Provided exceptional customer service through effective email communication and follow-ups.
  • Took information from potential customers to assess needs.
  • Gave out knowledgeable details regarding business offerings and procedures.

Retail Merchandiser

Hallmark
Scottsdale, AZ
06.2017 - 03.2020
  • Upheld stock levels and pricing for multiple product lines for up to seven different store locations at one time.
  • Used company provided mobile technology to perform basic job functions.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Answered customer questions, shared product knowledge and researched pricing and availability.

Education

High School Diploma -

A.C.E

Skills

  • Active listener and effective communicator
  • Sensitive material handling
  • Scheduling and calendar management
  • Customer relations abilities
  • Senior leadership support
  • Training and development
  • Payment processing
  • Store maintenance

Accomplishments

  • Promoted from Customer Care rep level 1 to Team Lead, in less than 3-months.
  • Consistently maintained high customer satisfaction ratings.
  • Recognized multiple times as employee of the month for exceeding performance expectations.

Timeline

Dutch Bros Shift Lead

Dutch Bros AZ
08.2022 - Current

Customer Care Team Lead

The Money Source
11.2021 - 08.2022

Scheduling Specialist

Sean Killeffer Tattoos LLC
03.2021 - 02.2022

Retail Merchandiser

Hallmark
06.2017 - 03.2020

High School Diploma -

A.C.E

Similar Profiles

CREATE PROFILE
Charity Reischmann