Charity Reyes

Dual Rate Table Games Supervisor

Harrahs Casino And Resort Atlantic City

11.2007 - Current

Assisted in the creation of operational reports and analyses, providing valuable insights into overall casino performance and contributing to informed decision-making processes.
Supported casino promotions by actively engaging guests at the tables and encouraging participation in promotional events.
Monitored gaming trends to identify opportunities for table game expansion or improvement, making recommendations to management based on findings.
Established strong relationships with players by providing exceptional customer service and promptly resolving disputes.
Enhanced customer satisfaction by efficiently managing table game operations and ensuring a smooth gaming experience.
Collaborated with upper management to develop strategies for enhancing guest experiences while optimizing revenue generation opportunities at the tables.
Managed challenging situations involving dissatisfied customers or potential security concerns, maintaining professionalism at all times.
Evaluated employee performance regularly, identifying areas for improvement and providing constructive feedback to promote growth within the team.
Assisted in the development of training programs for new hires, resulting in improved overall team performance.
Contributed to efficient casino floor operations by effectively coordinating with other departments such as Security and Surveillance.
Implemented targeted marketing initiatives aimed at attracting high-value players to the casino, resulting in increased revenues and repeat business.
Maintained optimal game integrity by closely monitoring dealer performance and addressing any discrepancies or issues.
Educated dealers on casino policies, procedures, regulatory requirements, and industry best practices to ensure consistent high-quality service delivery across all table games areas.
Reduced operational costs through effective scheduling of employees while maintaining adequate staffing levels during peak hours.
Maximized profitability with effective table game supervision, adhering to casino policies and procedures.
Monitored chips purchases, table inventories, and player win ratios.
Oversaw area games to maintain security and compliance.
Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
Watched closely to catch errors and notified surveillance of irregularities.
Trained, supervised and evaluated workers.
Efficiently managed accurate money transfers and protected transactions with standardized procedures.
Observed players for signs of cheating, notifying security staff of discovered evidence.
Performed paperwork required for monetary transactions.
Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
Eliminated customer service issues by quickly resolving disputes and correcting problems.
Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
Enforced safety rules and removed safety hazards while monitoring gaming floors.
Supervised distribution of complimentary meals, rooms and other discounted bonuses.
Established and maintained banks and table bet limits for each supervised game.
Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
Contacted security department to discuss potential or confirmed illegal activities and cheating.
Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.

Summary

Overview

Work History

Dual Rate Table Games Supervisor

Education

High School Diploma -

Skills

Accomplishments

Timeline

Dual Rate Table Games Supervisor

High School Diploma -

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