Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Charity Rick

Loranger
Charity Rick

Summary

Energetic administrator who excels in establishing excellent working relationships with customers, employees, vendors, and contractors. Self-starter with a positive, can do attitude who is driven to learn, improve and succeed. Willing to relocate: Anywhere Authorized to work in the US for any employer

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

31
years of professional experience

Work History

Helicopter Adventures

Office Manager/Personal Assistant
03.2020 - 11.2024

Job overview

  • Assisted with onboarding of new employees; prepared necessary paperwork and facilitated orientation process
  • Maintained accurate records of office expenses/budgets
  • Coordinated travel arrangements for employees (e.g., booking flights, hotels)
  • Supported the finance department in processing invoices, expense reports, and payroll documentation accurately and on time
  • Managed daily administrative tasks, including answering phone calls, responding to emails, and organizing meetings
  • Managed the recruitment process, including screening candidates, conducting interviews, and hiring for roles such as front office ticket sales, golf cart helicopter loaders, boarding gate staff, and groundskeepers.
  • Organized and maintained employee records in compliance with FFA audit standards.
  • Coordinated onboarding processes for new hires, including setting up fingerprint time clocks and processing all required paperwork.
  • Oversaw procurement and branding of employee uniforms, ensuring company logo embroidery was completed.
  • Provided administrative support to senior mananement, assisting with daily operations and special projects as needed.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Contributed to a positive work environment through professional demeanor and strong interpersonal skills.

Rainbow Chrysler Dodge Jeep Ram

Automotive Service Advisor
03.2018 - 09.2018

Job overview

  • Scheduled customer appointments and coordinated with service manager
  • Fielded customer concerns and questions by phone and in person
  • Worked closely with the parts department to make sure that customer request were carried out on time and properly
  • Write service orders after the initial assessment based on customer input
  • Communicate with the customer warranty coverage's for needed repairs
  • Follow up with the customer regarding clarity on the initial estimate and the time allocated to do the repair work
  • Write the story from the customer to the technician to fully explain the issues to be resolved
  • Up sell additional services that can be performed while the vehicle is in for service, routine maintenance, or recall services
  • Follow up with customers via phone, email, or text regarding diagnosis
  • Follow up after service has been completed for customer satisfaction survey

Carboline

Regional Administrator
12.2008 - 09.2017

Job overview

  • Track Dodge Sales leads for the regional sales team
  • Maintain status and disposition of projects assigned to others; prepare requests, perform mathematical calculations, and assemble data for special assignments
  • Compile information, prepare reports, charts, and graphs; slides and transparencies; update mailing list; and maintain various files and records
  • Assemble and distribute bid proposals, special color charts and information packets to customers as required
  • Update, maintain and distribute various reports including; Monthly Target Report, Monthly Leads Report, Daily Sales Report, and Sales Performance Reports
  • Update and maintain computerized and manual files and logs related to various department programs; prepare periodic reports from these files; supply related information and documents to other departments as required
  • Maintain calendar; make appointments and travel arrangements as directed; receive telephone calls; relay messages or transfer calls as required; furnish routine information; receive and screen visitors
  • Interact with Customers and communicate requirements to customer service including; various correspondence, quotes, purchase orders
  • Review correspondence, memoranda and reports prepared by others for supervisor's signature to assure procedural and typographical accuracy

Koch-Glitsch

Office Administrator
02.2000 - 02.2008

Job overview

  • Contact people to fill jobs according to description and title
  • Supplied and stocked tool trailers/job boxes according to job description
  • Scheduled safety council courses as needed for employees
  • Assisted in the field as a welder helper, tool trailer attendant, Hole/Fire watch, and time keeping
  • Assembled job packets for superintendents
  • Pre job inventory of tool trailer/warehouse
  • Developed methods to establish and clarify customer objectives
  • Answered and quickly redirected up to10 calls a minute
  • Ordered and distributed office supplies while adhering to a fixed office budget
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation
  • Greeted numerous visitors, including VIP's, vendors, and interview candidates
  • Organized all new hire, security and temporary paperwork
  • Completed data entry, tracked resumes and maintained the applicant tracking system

Frank's Welding and Hydraulics

Office Manager
09.1993 - 12.1998

Job overview

  • Created expense reports, budgets, and filing systems
  • Managed office supplies, vendors, organization and upkeep
  • Opened and properly distributed incoming mail
  • Maintained a clean reception area, including lounge and associated areas
  • Obtained signatures for financial documents and internal and external invoices
  • Reconciled company bank, credit card and line of credit accounts
  • Communicated with customers to identify and resolve outstanding payments
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets
  • Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time
  • Processed accounts payable for8 employees
  • Entered financial data into the company accounting database to be verified and reconciled
  • Generated invoices upon receipt of billing information and tracked collection progress
  • Oversaw the day-to-day processing of payroll for8 employees, including review of time of timesheets and computing pay in accordance with FLSA
  • Completed and mailed bills, contracts, policies, invoices, monthly statements, and checks
  • Posted receipts to appropriate general ledger accounts
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals

Education

Loranger High School

Diploma from Business electives
01.1991

University Overview

Skills

  • General Ledger Accounting
  • Customer Service
  • Office administration
  • Data entry
  • Customer relations
  • Scheduling
  • Relationship building
  • Staff hiring
  • Administrative oversight
  • Scheduling and coordinating
  • Computer skills

Timeline

Office Manager/Personal Assistant
Helicopter Adventures
03.2020 - 11.2024
Automotive Service Advisor
Rainbow Chrysler Dodge Jeep Ram
03.2018 - 09.2018
Regional Administrator
Carboline
12.2008 - 09.2017
Office Administrator
Koch-Glitsch
02.2000 - 02.2008
Office Manager
Frank's Welding and Hydraulics
09.1993 - 12.1998
Loranger High School
Diploma from Business electives

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Charity Rick