Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Charity Riley

Summary

Strong leader and problem-solver dedicated to streamlining operations to promote efficiency and meet project deadlines. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

Customer Service Manager

Hobby Lobby
04.2020 - Current
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored customers and employees to evaluate loss prevention risks, performance and customer service.


Department Lead

Hobby Lobby
07.2018 - Current
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
  • Communicated with managers of other departments to maintain transparency.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
  • Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.

Cashier

Hobby Lobby
11.2017 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

No Degree - Core Curriculum

Truett McConnell University
Cleveland, GA

Associate of Science - Associate of Science: Core Curriculum

West Georgia Technical College
La Grange, GA

High School Diploma -

Praise Academy
Lithia Springs, GA
05.2017

Skills

  • Report Preparation
  • Project Management
  • Workflow Management
  • Quality Assurance
  • Call Center Operations
  • Training and Mentoring
  • Schedule Coordination
  • Deadline-Oriented
  • New Hire Training
  • Decision-Making
  • Customer Service
  • Stress Management

Additional Information

I volunteer in our youth program at our church. I also volunteer consistent weekly hours to our homeless ministry program at our church for the past three years.

Languages

Spanish
Limited Working

Timeline

Customer Service Manager

Hobby Lobby
04.2020 - Current

Department Lead

Hobby Lobby
07.2018 - Current

Cashier

Hobby Lobby
11.2017 - Current

No Degree - Core Curriculum

Truett McConnell University

Associate of Science - Associate of Science: Core Curriculum

West Georgia Technical College

High School Diploma -

Praise Academy

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Charity Riley