Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charity Rodriguez

Blue Springs,MO

Summary

Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering over 10 years of extensive leadership experience in healthcare. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Overview

19
19
years of professional experience

Work History

Team Manager, Shared Services-NPWT

Owens & Minor
03.2014 - Current
  • Led employee relations through effective communication, coaching, training, and development.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Delivered regular team meetings for aligned work towards common goals.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.

Fraud Restitution Representative

Citibank
01.2011 - 03.2014
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Finance Manager

QC Auto Services Inc.
01.2008 - 12.2010
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
  • Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
  • Trained new and existing staff members in various financial procedures to prepare for job requirements.
  • Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.

Associate Survey Database Technician II

L-3 Communications
01.2005 - 01.2007
  • Conducted thorough audits of existing databases to identify areas requiring improvement or modification.
  • Created detailed documentation outlining database structures, processes, and best practices for future reference and knowledge sharing among team members.
  • Improved database efficiency by optimizing queries and implementing indexing strategies.

Education

Bachelor of Science - Business Administration - Healthcare Management

Park University
Parkville, MO
05.2024

High School Diploma -

Platte County R-3 High School
Platte City, MO
05.2003

Certification - Health Sciences

Northland Career Center
Platte City, MO
05.2003

Skills

  • Customer Focus
  • Employee Scheduling
  • Staff Development
  • Performance Coaching
  • Meeting Facilitation
  • Performance Appraisal
  • Operational Excellence
  • Succession Planning
  • Team Leadership
  • Managing Operations and Efficiency

Timeline

Team Manager, Shared Services-NPWT

Owens & Minor
03.2014 - Current

Fraud Restitution Representative

Citibank
01.2011 - 03.2014

Finance Manager

QC Auto Services Inc.
01.2008 - 12.2010

Associate Survey Database Technician II

L-3 Communications
01.2005 - 01.2007

Bachelor of Science - Business Administration - Healthcare Management

Park University

High School Diploma -

Platte County R-3 High School

Certification - Health Sciences

Northland Career Center

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Charity Rodriguez