Charity Roland
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
12
12
years of professional experience
Work History
General Employee
Olivesburg General Store
08.2022 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Waitress
Cattleman's Restaurant
06.2022 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Office Manager
Scrap Masters
05.2019 - 05.2021
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for department managers.
- Managed and put together the schedule for the delivery drivers.
- Kept an up to date invoice and inventory system.
- Managed the banking for both the business and the owners personal accounts.
- Kept track and paid all the bills for both the business and the owners personal accounts.
- Answered all phone calls and emails
Building Services
Ashland University
05.2010 - 05.2019
- Maintained proper level of inventory and ordered supplies for assigned facilities.
- Maintained and cleaned assigned buildings.
- Developed and maintained professional relationships with the staff and students.
Education
High School Diploma -
Crestview High School
Ashland, OHHealth And Human Services
Bryant And Stratton College
Getzville, NY2026
Skills
- Cross-Functional Team Management
- Administrative Skills
- Customer Experience
- Communication Skills
- Time Management
- Client Relations
- Data Review
- Event Management
Timeline
General Employee
Olivesburg General Store
08.2022 - Current
Waitress
Cattleman's Restaurant
06.2022 - Current
Office Manager
Scrap Masters
05.2019 - 05.2021
Building Services
Ashland University
05.2010 - 05.2019
High School Diploma -
Crestview High School
Health And Human Services
Bryant And Stratton College
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