Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charity Romero

Justin,TX

Summary

Accomplished Senior Client Services Project Manager at AT&T with a proven track record in strategic planning and cross-functional collaboration. Practitioner of Agile Project Management methodologies. Successfully managed projects resulting in over $15 million in annualized revenue. Demonstrates critical thinking and people management, excelling in high-value project execution and stakeholder engagement.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Client Services Project Manager

AT&T
10.2019 - Current
  • I am currently functioning as the lead project manager for AT&Ts Priority Response CoE, managing projects for Fresenius Medical Care and Community Health Systems.
  • Manage all aspects of project/program management associated with the implementation of assigned external customer-facing projects/programs. Project are typically high-value and may be long term IT/IP Voice Solutions projects complex in nature, typically span multiple groups and require analytical skills in defining scope and objectives.
  • Designated single point of contact responsible for relationship management through the project/program management life cycle and may provide consultative advice and support.
  • Administer the integration of vendor tasks and track and review vendor deliverables.
  • Provide guidance and expertise in project management methodology (waterfall, iterative, Agile and Hybrid) to define and carry out business objectives.
  • Provide technical, operational, and analytical guidance to the project team.
  • Identify key internal/external stakeholders necessary for project completion and develop overall strategy for execution of high value projects.
  • Define project scope and objectives, guides activities of the project team including delegating tasks to team members, identify resources, and establish mater timeline for deliverables.
  • Responsible for Developing and maintaining detailed project plans, schedules, and status reports for project tracking and analysis.
  • Managed over 40 opportunities of growth/Acquisition-Win back/Retention resulting in over 15 million in annualized revenue.
  • Market Segments: Public/Private, Retail, Healthcare, Finance, State Local & Education.

Sr. Specialists Client Services Project Manager

AT&T
04.2016 - 10.2019
  • Conducted project management of a small/medium project or phases of a larger project.
  • Work as a team member on projects and may be responsible for ensuring projects are within allotted timeline and budget.
  • Defined a portion of project scope and objectives.
    Projects are typically moderately complex in nature, sometimes follow a repeatable framework, and require some analytical skills in defining scope and objectives.
  • Coordinates activities of a project team and may identify resources.
  • Creates detailed work plans, schedules, project estimates, and status reports.
  • Attend and lead project meetings and is responsible for project tracking and analysis.

Specialist Client Services Project Manager

AT&T
02.2015 - 04.2016
  • Conducted project management of small projects or a portion of medium to large projects.
  • Works as a team member on projects. Project tasks are typically well defined and may follow a repeatable framework.
  • Works from detailed work plans, schedules, project estimates, and status reports typically created by a higher-level project manager or supervisor.
  • Attends project meetings and is responsible for project tracking and some analysis. Ensure adherences to quality standards and reviews project deliverables.
  • Communicates to internal PM team members.

Education

Bachelor of Science - General Business

University of North Texas
Denton, TX
05-2013

Skills

  • Project Management Professional
  • Strategic Planning and Execution
  • Issue Resolution/Troubleshooting
  • Cross-Functional Collaboration
  • People Management
  • Agile Concepts and Competencies
  • Critical thinking
  • Customer Service

Certification

Certified Project Management Professional (PMP), Project Management Institute - 2021

Timeline

Senior Client Services Project Manager

AT&T
10.2019 - Current

Sr. Specialists Client Services Project Manager

AT&T
04.2016 - 10.2019

Specialist Client Services Project Manager

AT&T
02.2015 - 04.2016

Bachelor of Science - General Business

University of North Texas

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Charity Romero