Charity Sharma
Denver,CO
Summary
Results-driven leader with a focus on operational excellence and customer service. Successfully managed teams to achieve sales targets and enhance service delivery, while implementing effective training programs and inventory strategies. Known for maintaining high standards and fostering a collaborative work environment.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Cleaning Technician
RSM Home Services LLC
Snohomish, WA
11.2024 - 05.2026
- Performed thorough cleaning and sanitization of assigned areas, including floors, surfaces, and fixtures
- Utilized specialized equipment and cleaning agents to restore surfaces to optimal cleanliness
- Coordinated with team members to complete cleaning tasks efficiently within designated timeframes
- Adhered to company policies and procedures while carrying out daily cleaning duties
- Worked independently without direct supervision while maintaining high quality standards
- Managed inventory of cleaning supplies, ensuring timely restocking to support uninterrupted operations
- Maintained knowledge of different types of surfaces/materials requiring specific care instructions (e.g., hardwood floors vs. tile)
Shift Lead
Wingstop
Englewood, CO
04.2024 - 10.2024
- Managed a team of 8 employees, overseeing daily operations and ensuring excellent customer service
- Managed daily operations of the team, ensuring smooth workflow and communication.
- Directed and trained team members, supporting goals set by GM and AGM.
- Resolved customer complaints promptly, maintaining high levels of customer satisfaction.
- Trained new hires on company policies, procedures, and standards of service excellence
- Monitored inventory levels, implementing strategies to minimize waste and reduce costs.
- Achieved monthly sales targets consistently through effective marketing strategies and promotions
- Implemented safety protocols to maintain a safe working environment for employees and customers alike
- Analyzed financial reports to identify trends in sales performance, labor costs, and expenses
Foreman/Supervisor
King Soopers
Lakewood, CO
10.2022 - 04.2024
- Managed department operations, optimizing staffing, merchandising, and inventory control for improved service delivery.
- Adjusted availability to align workforce with operational demands.
- Accepted weekend and holiday shifts to support staffing needs.
- Made informed decisions quickly in fast-paced work environments to support operations.
- Communicated information clearly and effectively to enhance team collaboration.
- Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
- Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.
- Knowledge of applicable laws and regulations related to employment practices, OSHA compliance, etc.
- Operated power machinery and utilized various job tools to complete tasks efficiently., (power jacks, box cutters, label guns, balers, compactors, etc.).
Care Taker/ Mentor
Colorado Home Services
Lakewood, CO
02.2023 - 09.2023
- Assisted physically and mentally challenged individuals of all ages with everyday tasks, including appointments, mail reading, house cleaning, babysitting, grocery shopping, and cooking; for children, facilitated playground visits, homework assistance, room cleaning, and preparation of healthy snacks.
- Supported individuals during two to four hour shifts by addressing their needs.
- Guided new employees through onboarding and training processes.
- Provided ongoing support and resources for team members' professional development.
- Developed training materials to enhance staff skills and knowledge retention.
Starbucks Manager
Starbucks in King Soopers
Lakewood, CO
06.2021 - 10.2022
- Supervised daily operations of in-store Starbucks coffee shop.
- Trained and mentored staff on customer service and product knowledge.
- Managed inventory and ordered supplies to ensure product availability.
- Demonstrated integrity, honesty, and knowledge to uphold Starbucks culture, values, and mission. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. - Ensured consistent attendance and punctuality by arriving on time for every shift. -Adhere to local, state, and federal laws, food safety procedures, and company guidelines. - Received customer orders per guidelines while ensuring products stored in optimal temperature zones to maintain quality. - Executed opening and closing procedures to ensure smooth store operations.
E-Commerce Associate
King Soopers
Arvada, CO
03.2020 - 05.2021
- Selected and gathered products for customers' online orders efficiently, focusing on freshness and quality.
- Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars
- Process the orders through the point of sale (POS) system
- Delivered positive customer service experience, encouraging repeat online shopping.
- Communicated with customers via portable phone, responding to calls professionally and promptly.
- Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
- Maintain organization and cleanliness of staging areas and equipment
- Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
- Executed opening and closing procedures to ensure smooth operations
- Trained new e-Commerce team members on procedures and best practices.
- Consistently met productivity goals by efficiently completing tasks.
- Work cooperatively in high paced and sometimes stressful environment.
- Resolved conflicts effectively by maintaining a calm and cooperative approach.
- Implemented instructions and sought help to effectively resolve issues.
Telemarketer/Sales
Signia Marketing
Westminster, CO
10.2018 - 01.2021
- Conducted outbound calls to engage potential customers and promote services.
- Managed inbound and outbound calls with participants for survey completion. Conducted outbound calls to engage participants in political surveys.
- Managed customer databases and maintained accurate records of interactions.
- Developed scripts to enhance communication effectiveness with potential clients.
Fruit Expert
Edible Arrangements
Brighton, CO
09.2019 - 03.2020
- Exceeded Edible Arrangement service standards by delivering prompt, quality product selection and preparation for Guests.
- Provided exceptional customer service by addressing guest needs promptly.
- Balanced multiple tasks independently while managing time effectively to meet operational needs.
- Completed daily, weekly, and monthly cleaning tasks to maintain high standards of cleanliness.
Canvasser
DaBella
Centennial, CO
03.2018 - 09.2018
- Engaged potential customers through door-to-door interactions to promote services.
- Visited neighborhoods and suburbs door to door to promote and sell siding, roofing, and window installation services.
- Educated homeowners on products and solutions offered by the company.
- Presented clients with detailed pricing information using brochures to facilitate informed purchasing decisions.
- Recorded customer feedback and inquiries for follow-up by sales team.
Education
UX/UI Designer - User Experience Design
Triple Ten Boot Camp
Snohomish, WA11-2026
High school diploma -
Hidden Lake High School
Westminster, CO05-2019
Skills
- Sanitation practices
- Cleaning
- Food Safety
- Food Preparation
- Cleaning skills
- Quality assurance
- Store management
- Shift Management
- POS systems
- POS
- Retail store experience
- Customer service
- Customer interaction
- Sales
- Upselling skills
- Objection handling
- Service delivery
- Guest services
- Merchandising
- Task prioritization
- Decision making
- Active listening
- Phone communication
- Computer operation
- Microsoft Word
- Microsoft Outlook
- Microsoft Powerpoint
- Typing
- Outdoor work
- Cash Handling
- Service delivery
- Guest services
Personal Information
- Driving License: Driver's License
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Driver's License, Forklift Certification, CPR Certification, First Aid Certification
Accomplishments
- High Customer Connection Score of 78
- Honor Roll 2019
Timeline
Cleaning Technician
RSM Home Services LLC
11.2024 - 05.2026
Shift Lead
Wingstop
04.2024 - 10.2024
Care Taker/ Mentor
Colorado Home Services
02.2023 - 09.2023
Foreman/Supervisor
King Soopers
10.2022 - 04.2024
Starbucks Manager
Starbucks in King Soopers
06.2021 - 10.2022
E-Commerce Associate
King Soopers
03.2020 - 05.2021
Fruit Expert
Edible Arrangements
09.2019 - 03.2020
Telemarketer/Sales
Signia Marketing
10.2018 - 01.2021
Canvasser
DaBella
03.2018 - 09.2018
UX/UI Designer - User Experience Design
Triple Ten Boot Camp
High school diploma -
Hidden Lake High School