Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charity Slager

Augusta

Summary

Detail-oriented Administrative Assistant with over 7 years of experience in customer service, technical support, and office administration. Proven ability to manage complex schedules, develop training materials, and implement new programs such as IRA and HSA offerings. Skilled in coordinating cross-functional teams, troubleshooting technical issues, and maintaining accurate records. Recognized for strong communication, multitasking, and problem-solving abilities. Eager to leverage diverse experience to contribute to a dynamic administrative team.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Planned Career Break

At Home
11.2018 - Current
  • Demonstrated exceptional organizational skills while managing complex medical appointments, care plans, and daily routines.
  • Effectively coordinated with healthcare providers, educators, and support professionals to advocate for specialized care.
  • Developed strong interpersonal and communication skills through ongoing collaboration with multidisciplinary teams.
  • Maintained detailed records of medical history, treatment plans, and administrative documentation.
  • Strengthened time management and multitasking abilities by balancing multiple responsibilities in a high-demand environment.
  • Adapted quickly to new systems, procedures, and technologies to support evolving care needs.
  • Exercised discretion and professionalism while handling sensitive health and personal information.
  • Cultivated problem-solving and critical-thinking skills in response to medical, educational, and logistical challenges.
  • Built resilience, patience, and empathy — valuable qualities in any customer-facing or team-oriented role.

Operations Support Specialist

Advia Credit Union
12.2014 - 11.2018
  • Resolved escalated customer concerns by coordinating with internal departments to identify and address root causes.
  • Provided administrative support for system maintenance activities, including scheduling updates, managing user accounts, and coordinating backups.
  • Ensured data security compliance by following best practices in user access and information management.
  • Assisted in creating training materials and user guides to support onboarding and software proficiency.
  • Logged and tracked customer inquiries and technical issues using internal database systems for accurate recordkeeping.
  • Collaborated with cross-functional teams to troubleshoot and resolve technical issues related to hardware, software, and peripherals.
  • Maintained detailed documentation of systems and process changes to support knowledge sharing and operational continuity.
  • Delivered excellent customer service by applying strong communication and problem-solving skills to handle client inquiries.
  • Supported the installation and configuration of software and hardware, ensuring compatibility and minimal disruption to users.
  • Participated in team meetings to provide updates, align on priorities, and support shared administrative goals.
  • Managed and maintained accurate customer account records, including sensitive financial information.
  • Developed and implemented support materials for IRA and HSA program administration.
  • Designed and delivered training and awareness presentations to support internal education initiatives.

Card Support Specialist

Advia Credit Union
06.2010 - 12.2014
  • Provided exceptional customer service by building strong relationships through friendly and professional interactions.
  • Collaborated across departments to resolve complex or escalated customer inquiries in a timely and effective manner.
  • Demonstrated strong verbal and written communication skills when responding to clients via phone, email, and live chat.
  • Handled customer support requests across multiple channels, ensuring prompt and accurate resolutions.
  • Applied effective problem-solving techniques to deliver positive outcomes and enhance customer satisfaction.
  • Reviewed and prioritized customer requests to support timely issue resolution and maintain service level standards.
  • Analyzed customer feedback to identify trends and suggest improvements to processes and service delivery.
  • Acquired in-depth knowledge of customer service principles, practices, and tools to better assist clients and colleagues.
  • Developed comprehensive training materials and user guides to support onboarding and employee development.
  • Provided technical support by setting up and maintaining office equipment, including computers, operating systems, and software installations.
  • Coordinated with staff and leadership to gather requirements for system improvements and process enhancements.
  • Trained users on the proper use of software and hardware to improve efficiency and reduce troubleshooting needs.

Education

No Degree - Business Administration

Kalamazoo Valley Community College
Kalamazoo, MI

General Studies

Gull Lake High School
Richland, MI
05-1998

Skills

    Administrative & Organizational
  • Calendar & Schedule Management: Coordinated complex schedules, meetings, and appointments for multiple stakeholders
  • Document Management: Organized and maintained both digital and physical filing systems, ensuring easy retrieval and compliance
  • Record-Keeping: Accurately logged and tracked customer interactions and technical issues using internal database systems
  • Travel Coordination: Arranged travel logistics, including accommodations and itineraries, for team members and clients
  • Inventory Management: Oversaw office supply levels, placing orders and maintaining stock to ensure uninterrupted operations
    • Technical Proficiency
  • Software & Tools: Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Google Workspace, and various CRM systems
  • System Maintenance Support: Assisted with software installations, updates, and user account management to ensure system functionality
  • Technical Troubleshooting: Diagnosed and resolved issues related to hardware, software, and peripheral devices, minimizing downtime
    • Customer Service & Communication
  • Client Interaction: Delivered exceptional customer service through phone, email, and chat, addressing inquiries and concerns promptly
  • Issue Resolution: Collaborated with internal teams to resolve escalated customer issues, ensuring satisfaction and retention
  • Training & Support: Developed training materials and conducted sessions to onboard new users on various software applications
    • Problem-Solving & Critical Thinking
  • Analytical Skills: Identified and addressed inefficiencies in processes, implementing solutions that improved workflow
  • Adaptability: Adjusted to changing priorities and tasks, demonstrating flexibility in a dynamic work environment
  • Decision Making: Exercised sound judgment in handling sensitive information and situations, maintaining confidentiality and professionalism
    • Soft Skills
  • Time Management: Effectively prioritized tasks and managed time to meet deadlines and support team objectives
  • Attention to Detail: Ensured accuracy in all aspects of work, from data entry to document preparation
  • Team Collaboration: Worked cohesively with cross-functional teams to achieve organizational goals and enhance service delivery
  • Empathy & Patience: Developed strong interpersonal skills through caregiving experience, fostering positive relationships with clients and colleagues

Certification

Certified IRA Specialist (CIS)
Ascensus
Demonstrated proficiency in IRA operations, including contributions, distributions, rollovers, and beneficiary claims. Successfully completed Ascensus' IRA University program, equipping me with comprehensive knowledge to manage and administer IRA accounts effectively.


Certified Health Savings Professional (CHSP)
Ascensus
Achieved the CHSP designation by completing Ascensus' HSA University program, which included comprehensive training on HSA establishment, contributions, distributions, reporting, and portability. This certification underscores a deep understanding of HSA regulations and compliance, setting an industry standard in HSA expertise. The program culminated in a rigorous examination, reinforcing proficiency in HSA administration and best practices.

Timeline

Planned Career Break

At Home
11.2018 - Current

Operations Support Specialist

Advia Credit Union
12.2014 - 11.2018

Card Support Specialist

Advia Credit Union
06.2010 - 12.2014

No Degree - Business Administration

Kalamazoo Valley Community College

General Studies

Gull Lake High School

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