- Learning new cooking techniques and expanding my culinary skills
- DIY and Home Improvement
- Music
- Volunteering
- Animal Care
- Reading
- Camping
- Gardening
- Fishing/Bow Fishing
Charity Songer
Caledonia,MI
Summary
Results-oriented executive professional with history of delivering impactful organizational changes and strategic initiatives. Proven ability to lead and inspire teams, ensuring alignment with company goals and fostering culture of excellence. Renowned for adaptability and strong focus on achieving measurable results through effective collaboration and leadership.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Executive Director
Grand Brook Memory Care
06.2021 - 08.2024
- Worked closely with organizational leadership to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization. Developed strategies to save 100,000 per year.
- Maintained quality HFA compliance standards and consistently passed all state and governmental audits.
- Established and maintained strong relationships with customers, vendors, and strategic partners.
- Employee hiring, orientation, scheduling, termination, plan of action development, performance appraisal
- Managed financial, operational, and human resources to optimize business performance.
- Contract negotiations with third-party providers
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Developed innovative sales and marketing strategies to facilitate business expansion and exceed census goals. Increased overall profit margin
RN Case Manager
Area Agency on Aging of Western Michigan
08.2018 - 08.2021
- Case Management and Supervision for over 50 senior or disabled clients receiving Managed Care, Millage, or MI Choice Waiver services
- Remote case management in distributed team atmosphere to govern complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Utilization review, compliance, quality assurance, CARF accreditation preparation, medication reconciliation, peer chart audits, funding source and insurance obtainment and coordination
- Interdisciplinary consultation, virtual meetings, and care conferences with multiple third-party service providers, physician networks, clients, families, and agency resources
- Proficiently organize, monitor, track, and trend daily data with various medical platforms.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in developing comprehensive treatment plans.
- Train and educate service providers, ancillary staff, and new nursing staff.
Nursing Instructor
Davenport University
08.2016 - 08.2018
- Provide personalized and creative educational instruction using different pedagogy methods.
- Provide creative instruction using online, blended, and in-seat platforms.
- Provision of frequent, consistent, and personalized feedback for each student.
- Develop and create clinical assignments to assess student skills.
- Prepared and delivered lectures to undergraduate students on pharmacology, geriatrics, fundamentals of nursing, nutrition, healthcare law and ethics, health assessment, and community health nursing.
- Skills lab and simulation preparation, instruction, and testing.
- Monitor the progress of each student and provide a formal evaluation upon completion of clinical placements.
- Coordinate clinical rotations for students, ensuring valuable hands-on experience gained in various nursing specialties.
Wound Care Consultant Nurse
Clark at Home
03.2014 - 10.2017
- Evaluated, assessed, and treated chronic and acute wounds of the senior population
- Conducted regular follow-ups with clients to assess progress, address challenges, and adjust care plans
- Developed and directed individualized treatment plans and wound care process recommendations for primary care providers
- Cost containment, supply procurement, and product analysis
- Infection control tracking, management, and reporting
- Education of healthcare and ancillary staff on recommendations, wound care treatments, procedures, and processes
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Managed time efficiently to complete all tasks within the deadlines
- Used critical thinking to break down complex medical problems, evaluate solutions, and make decisions
RN Case Manager
Mercy Health Home Care
07.2011 - 09.2014
- Install and provide staff and client education on asynchronous and synchronous Telehealth programs.
- Supervisor/Preceptor/Education for onboarding of new nursing staff.
- Conduct skilled patient-centered home care visits and wound care consultations for medically complex clients.
- Provide diverse IV therapies, wound care, tube feeding management, indwelling catheter management, lab and culture draws, immunizations, and head-to-toe assessment and monitoring.
- Timely and precise Oasis charting, comprehensive documentation to meet insurance quidelines, and QA audits of charts.
- Manage complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborate closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes
- Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
Director of Care Delivery on Intermed
Heartland Healthcare
07.2010 - 01.2011
- Director for Subacute Rehabilitation Unit
- Create and implement orientation and educational in-services for all new and existing staff
- Maintain operational and nursing compliance concurrent with state and federal regulations
- Employee reviews, hiring, and termination processes
- Assisted in daily rounds to observe residents and confirm met health needs
- Work effectively in fast-paced environments
- Proven ability to learn quickly and adapt to new situations
- Develop strong interdisciplinary team collaboration focusing on continuous improvement in care delivery
- Conduct routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
- Define testing protocols, quality assurance initiatives, and clinic policies and procedures
- Instruct nursing staff in proper medication administration, IV methodologies, tube feeding, catheter care, wound assessment, and documentation techniques
Education
Master of Science - Nursing
University of Phoenix
Phoenix, Arizona01.2016
Bachelor of Science - Nursing
University of Phoenix
Phoenix, Arizona01.2004
Associate Degree - Nursing
Grand Rapids Community College
Grand Rapids, Michigan01.1999
Associate Degree - Business Administration
Grand Rapids Community College
Grand Rapids, Michigan01.1998
Skills
- Quality Assurance and Compliance
- Program management
- Relationship building
- Operations management
- Innovation and creativity
- Collaboration and Integration
- Strategic planning and Development
Certification
- Registered Nurse 1999-Present
- Wound Care Certification 2010-Present
- CPR for the Healthcare Provider 2023-03-15 to 2025-03-15
- Certified Dementia-Friendly Provider
- Certified in CARES Training
- WMHCA (West MI Healthcare Association) member
- COA (Council on Aging) member
- CMSA Member2016 -2022
- Honor Society Member2018-Present
- SAC Member 2022-Present
Accomplishments
- Awarded Community of the Month in 2021 and 2023 for outstanding service to the community.
- Achieved monthly bonuses for exceeding census quotas by effectively helping with outreach marketing and sales
- Supervised a team of 40 staff members.
Interests
Timeline
Executive Director
Grand Brook Memory Care
06.2021 - 08.2024
RN Case Manager
Area Agency on Aging of Western Michigan
08.2018 - 08.2021
Nursing Instructor
Davenport University
08.2016 - 08.2018
Wound Care Consultant Nurse
Clark at Home
03.2014 - 10.2017
RN Case Manager
Mercy Health Home Care
07.2011 - 09.2014
Director of Care Delivery on Intermed
Heartland Healthcare
07.2010 - 01.2011
Bachelor of Science - Nursing
University of Phoenix
Associate Degree - Nursing
Grand Rapids Community College
Associate Degree - Business Administration
Grand Rapids Community College
Master of Science - Nursing
University of Phoenix
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