Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Charity Tabano

Hemet,CA

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

10
10
years of professional experience

Work History

ACCOUNT EXECUTIVE

TRADEMARK COSMETICS
Riverside, CA
02.2022 - Current
  • Developed strong client relationships with over 10 clients, leading to increased satisfaction and loyalty.
  • Attained a 10% boost in monthly revenue on average.
  • Evaluated clients' needs to propose new areas for service growth.
  • Led the initiation of each stage in the product management process.
  • Tracked customer engagements using CRM tools, leading to a 10% increase in sales from existing customers.
  • Enhanced client communication to identify specific needs, leading to $1M in additional annual revenue.
  • Collaborated with existing clients to identify opportunities for service expansion.
  • Increased success in client meetings through strategic planning.
  • Mastered new CRM system for streamlined customer interaction tracking.
  • Facilitated reduction in onboarding time by 10%.
  • Managed escalated customer complaints, achieving a 90% resolution rate.
  • Utilized collaboration between departments to achieve a significant boost in targeted sales.
  • Consistently surpassed performance targets, maintaining an average customer satisfaction rating of 95%.
  • Executed instructions given by managers, directors, and executives.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maintained accurate records of all sales activities using CRM software systems.
  • Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.

Airbnb Host

AIRBNB
Hemet, CA
01.2015 - Current
  • Greeted guests upon arrival and provided information about the property and local area.
  • Organized and maintained a clean, safe, and inviting environment for guests.
  • Responded to guest inquiries in a timely manner by phone, email, or text.
  • Created detailed listings on Airbnb with photos and accurate descriptions of the property amenities.
  • Checked-in guests using online software systems such as Guesty or Hostfully.
  • Generated reports to track occupancy rates, revenue, expenses, and other metrics related to hosting.
  • Maintained an organized system for tracking bookings, payments, cancellations, reviews.
  • Developed strategies to maximize profits from short-term rentals.
  • Negotiated favorable terms with vendors for services such as cleaning and maintenance.
  • Advised guests on attractions in the local area based on their interests.
  • Gave clear directions to local museums, restaurants and places of interest to patrons.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
  • Assisted guests at check-in, providing information on various services within hotel.

Accounts Payable Assistant

Trademark Cosmetics
Riverside, California
01.2020 - 05.2024
  • Performed data entry into accounting system to ensure accuracy of financial reporting.
  • Resolved payment issues with vendors as needed.
  • Assisted in the preparation of month-end closing activities related to accounts payable transactions.
  • Generated weekly check runs for approved invoices.
  • Communicated effectively with vendors regarding billing inquiries or discrepancies.
  • Conducted research on past due invoices when necessary.
  • Reviewed aging reports regularly to ensure timely payments are made.
  • Verified and processed invoices from vendors and contacted suppliers regarding billing errors.
  • Handled high-volume invoice processing with minimal supervision.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Assisted with month-end and year-end closings to support accounting system accuracy.
  • Addressed month-end closing functions for detailed reporting.
  • Matched orders with invoices and recorded required information.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Handled accounts payable and receivable, including invoicing
  • Reduced financial discrepancies by verifying accounting statements.

Accounts Receivable Assistant

Trademark Cosmetics
Riverside, California
01.2020 - 05.2024
  • Assisted with month-end closing activities such as preparing journal entries and account reconciliations.
  • Generated reports detailing outstanding customer balances and aging information.
  • Maintained Accounts Receivable records in accounting software.
  • Coordinated with sales team regarding any changes needed in pricing or payment terms for existing customers.
  • Followed up on all open items until resolved.
  • Performed office duties and administrative tasks to facilitate accounts receivable departmental functions.
  • Generated, mailed and monitored invoices.
  • Prepared and submitted accounting documents and reports for review, authorization and processing.
  • Assisted with month-end and year-end closing processes.
  • Handled accounts payable and receivable, including invoicing and payment processing.
  • Performed bookkeeping and accounting consulting services.
  • Reconciled or entered report discrepancies found in financial records.
  • Reconciled computer reports with manually maintained ledgers.
  • Received and recorded cash, checks and transfers.
  • Prepared aging reports to identify past due accounts.
  • Maintained detailed records of all accounts receivable transactions.
  • Coordinated with sales and customer service departments to resolve billing issues.

Night Auditor

Renaissance Palm Springs Hotel
Palm Springs, CA
02.2023 - 02.2023
  • Greeted arriving guests and checked them in to their rooms.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Prepared detailed audit reports at the end of each shift.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Documented wake-up requests and set up automatic calls in system.
  • Generated daily, weekly, and monthly reports to close out day and meet objectives.
  • Input and confirmed reservations for guests.
  • Greeted, registered and assigned rooms to hotel guests.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.

SHIPPING/RECEIVING CLERK

TRADEMARK COSMETICS
10.2019 - 02.2022
  • Received incoming shipments, verifying quantity and quality of items against purchase orders.
  • Maintained accurate records of all goods received and distributed in the warehouse.
  • Ensured that stock was properly stored in designated areas according to safety regulations.
  • Prepared invoices for customers, ensuring accuracy prior to shipment.
  • Processed outbound shipments, including packing and labeling products for delivery.
  • Monitored inventory levels and re-ordered supplies when necessary.
  • Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
  • Processed returns efficiently according to company policies and procedures.
  • Researched discrepancies between physical count of items versus inventory system reports.
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
  • Prepared packages for shipping and determined most economical shipping methods.
  • Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
  • Identified order discrepancies and damaged items and notified supervisor.
  • Prepared documentation to track and report on damaged or missing items.
  • Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
  • Contacted transport companies and suppliers to expedite, trace, or return shipments.
  • Prepared work orders, bills of lading or shipping orders to route materials.

RECEPTIONIST

TRADEMARK COSMETICS
Riverside, CA
10.2019 - 02.2022
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Monitored security cameras in the lobby area to ensure safety of employees and guests.
  • Updated daily log book with information about visitors entering the premises.
  • Assisted with special projects assigned by management when required.
  • Organized conference room reservations for meetings or events.
  • Created badges for temporary personnel who entered the building on a daily basis.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Provided administrative support to various departments, assisting with document preparation and data entry.

House Cleaner

AIRBNB
Redlands, CA
10.2019 - 12.2020
  • Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
  • Vacuumed upholstered furniture and curtains, washed windows, removed cobwebs.
  • Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
  • Stocked linen closets with fresh supplies of towels and linens.
  • Emptied wastebaskets and replaced liners.
  • Transported trash to designated disposal areas.
  • Waxed and polished wood furnishings to restore faded appearance.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.

Fresh Produce Associate

WALMART
San Jacinto, CA
06.2019 - 02.2020
  • Greeted customers and provided excellent customer service.
  • Maintained cleanliness of the store, including the produce section.
  • Organized and stocked shelves with fresh fruits and vegetables.
  • Loaded, unloaded and moved heavy products using material loading equipment.
  • Inspected incoming shipments of produce for quality assurance purposes.
  • Maintained temperature logs to ensure optimal storage conditions for produce items.
  • Assisted customers in selecting appropriate produce items according to their needs.
  • Conducted pricing updates on a daily basis to ensure accuracy of shelf tags.
  • Ensured all expired products were removed from shelves in a timely manner.
  • Tracked inventory levels and placed orders as needed for replenishment of supplies.
  • Cleaned, sanitized, and organized work areas throughout the day.
  • Provided assistance with special requests from customers related to product availability or substitutions.
  • Followed proper labeling standards when stocking shelves with fresh produce items.
  • Monitored expiration dates on perishable goods and removed them as necessary.
  • Maintained clean, sanitized and well-stocked food areas for optimal presentation and food safety.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Greeted customers and offered to help locate produce items.
  • Checked prices and located products for customers.
  • Monitored work environment to maintain safety, cleanliness and organization.
  • Stocked, rotated and faced products with attention to product quality and expiration dates.
  • Identified and quickly handled spill clean-up.

Pharmacy Clerk

WALMART PHARMACY
San Jacinto, CA
06.2017 - 06.2019
  • Processed payments from customers using cash registers or other electronic systems.
  • Provided excellent customer service in a friendly manner to all clients visiting the pharmacy counter.
  • Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
  • Prepared medication labels with item name and quantity.
  • Communicated with insurance companies for billing purposes.
  • Utilized pharmacy management software to input patient data and process insurance claims.
  • Processed prescriptions accurately and efficiently, minimizing wait times for customers.
  • Contributed to the development of pharmacy policies and procedures to enhance efficiency and service quality.
  • Operated cash register, handled financial transactions, and balanced cash drawer at the end of shifts.
  • Managed inventory of pharmaceutical products, ensuring optimal stock levels and timely replenishment.
  • Greeted customers to determine wants or needs.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
  • Built and maintained productive relationships with employees.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Counted and balanced cashier drawers.
  • Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Scanned items and checked pricing on cash register for accuracy.
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages.
  • Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
  • Ensured compliance with regulatory record-keeping requirements.
  • Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
  • Processed medical insurance claims to calculate copayments.

RECEPTIONIST

CALIFORNIA BUDGET MOTEL
Hemet, CA
10.2016 - 05.2017
  • Oversee bookings via phone and digital platforms.
  • Managed entire check-in/check-out process efficiently.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Resolved issues raised by clients quickly and courteously.
  • Ensured payment tracking was up-to-date.
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Updated daily log book with information about visitors entering the premises.

RECEPTIONIST

DAYS INN
Hemet, CA
10.2016 - 12.2016
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Monitored security cameras in the lobby area to ensure safety of employees and guests.

SERVER

MR. YU'S
Hemet, CA
01.2015 - 10.2016
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Delivered food orders promptly and courteously.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.

Education

Healthcare Administrative Specialist Certificate -

Martinsburg College
Martinsburg, WV
08.2023

Bachelor of Science - Hospitality Management

Bellevue University
Omaha, NE
10.2020

Associates in Science - Business Administration

Mount San Jacinto College
San Jacinto, CA
05.2018

Bible Studies Certificate -

West Coast Baptist College
Lancaster, CA
05.2014

Highschool Diploma -

Tahquitz High School
Hemet, CA
05.2013

Skills

  • Account Management
  • Sales Operations
  • Microsoft 365
  • Customer Engagement
  • Sales strategy development
  • Proficient in SPS/EDI Portals
  • CRM Software Expertise
  • Proficient in MAS90 Software
  • Proficient in Epicor Software
  • Sales presentations
  • Revenue growth
  • Customer retention
  • Client relationship building
  • Basic computer skills
  • Proficient in Microsoft Word
  • Proficient in Excel
  • Excellent people skills
  • Attention to detail
  • Ability to follow detailed instructions
  • Creative thinker
  • Process improvement
  • Prioritize
  • Multi-task
  • Work independently
  • Leading pull implementations
  • Independent Worker
  • Typing
  • Cashiering
  • Proficient in Manual Lifting Tasks
  • Financial Cash Control
  • Detail-Oriented Data Entry
  • Sales presentation
  • Account planning
  • Managing client relationships
  • Strategy implementation
  • Systems and software expertise
  • Account oversight
  • Sales proficiency
  • Business development and planning
  • Strong presentation skills
  • Goals and performance
  • Account relations
  • Written and verbal communication
  • Strong relationships
  • Relationship building and management
  • Operations
  • Business growth opportunities
  • Forecast preparation
  • Marketing strategy implementation

Languages

English
Native/ Bilingual

Timeline

Night Auditor

Renaissance Palm Springs Hotel
02.2023 - 02.2023

ACCOUNT EXECUTIVE

TRADEMARK COSMETICS
02.2022 - Current

Accounts Payable Assistant

Trademark Cosmetics
01.2020 - 05.2024

Accounts Receivable Assistant

Trademark Cosmetics
01.2020 - 05.2024

SHIPPING/RECEIVING CLERK

TRADEMARK COSMETICS
10.2019 - 02.2022

RECEPTIONIST

TRADEMARK COSMETICS
10.2019 - 02.2022

House Cleaner

AIRBNB
10.2019 - 12.2020

Fresh Produce Associate

WALMART
06.2019 - 02.2020

Pharmacy Clerk

WALMART PHARMACY
06.2017 - 06.2019

RECEPTIONIST

CALIFORNIA BUDGET MOTEL
10.2016 - 05.2017

RECEPTIONIST

DAYS INN
10.2016 - 12.2016

SERVER

MR. YU'S
01.2015 - 10.2016

Airbnb Host

AIRBNB
01.2015 - Current

Healthcare Administrative Specialist Certificate -

Martinsburg College

Bachelor of Science - Hospitality Management

Bellevue University

Associates in Science - Business Administration

Mount San Jacinto College

Bible Studies Certificate -

West Coast Baptist College

Highschool Diploma -

Tahquitz High School

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Charity Tabano