Charity Taylor
Cope,SC
Summary
Knowledgeable Owner/Director with over 14 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Overview
16
16
years of professional experience
Work History
Driver
Bamberg County Office On Aging
02.2024 - Current
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Assisted passengers with boarding, providing exceptional customer service during transit.
- Monitored passenger safety, enforcing rules and regulations consistently throughout journeys.
- Assisted passengers with special needs, ensuring accessibility and convenience during their transit.
- Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Served as a positive representative of the company, acting as an ambassador for public transportation and its benefits.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Developed and maintained positive relationships with passengers and other drivers.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
Owner/Director
Doodle Bugs of the Lowcountry
05.2009 - 02.2024
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Developed strategic plans to increase profitability and efficiency.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Maintained relationships with existing clients by providing superior customer service.
- Hired and trained new department managers to increase team oversight and productivity.
- Kept records for production, inventory, income, and expenses.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed legal documents related to business operations.
- Conducted performance reviews for employees on a regular basis.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed, trained and supervised employees.
- Prepared staff work schedules and assigned team members to specific duties.
Education
GED -
B-E High School
Skills
- Business Management
- Financial Planning
- Staff Management
- Business Planning
- Negotiation
- Administrative Oversight
- Business Development
- Customer Relations
- Relationship Building
- Verbal and Written Communication
- Client Service
- Staff Hiring
- Safe driving practices
Timeline
Driver
Bamberg County Office On Aging
02.2024 - Current
Owner/Director
Doodle Bugs of the Lowcountry
05.2009 - 02.2024
GED -
B-E High School
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