Charity Thomas
Mount Vernon,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Agency Development Manager
Colonial Life Insurance
10.2023 - Current
- Increased agency revenue by implementing effective sales strategies and training programs for agents.
- Developed strong relationships with key partners to enhance overall business performance.
- Managed a team of agents, providing guidance and support to achieve individual and team goals.
- Expanded the agency''s client base through targeted marketing campaigns and networking events.
- Enhanced agent productivity by providing ongoing coaching and feedback on their performance.
- Addressed customer concerns promptly, ensuring high levels of satisfaction and retention.
- Collaborated with senior management to set strategic objectives for the agency''s growth and development.
- Conducted regular performance reviews with agents to identify areas for improvement and establish career goals.
- Assisted in recruiting top talent for the agency, leading to a stronger team capable of exceeding targets consistently.
- Maintained up-to-date knowledge of insurance products, regulations, and best practices to ensure compliance across the agency.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Attended seminars, conferences and organizational activities to maintain management expertise.
- Protected client and co-worker confidentiality, maintained data privacy compliance and adhered to HIPAA restrictions.
- Networked and assisted county, state and federal government agencies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Acute Pediatric Nurse
Dr. Kaushal
05.2023 - 10.2023
- Enhanced patient care by implementing evidence-based practices and personalized treatment plans for pediatric patients.
- Streamlined patient assessment processes, increasing efficiency and accuracy in diagnosis and treatment plans.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for complex pediatric cases.
- Daily charting in EHR.
- Improved patient satisfaction by providing compassionate, family-centered care and addressing concerns promptly.
- Maintained accurate medical records, ensuring timely communication with healthcare providers and families regarding patient progress.
- Administered medications safely, adhering to strict protocols while monitoring for potential side effects or interactions.
- Monitored pediatric patient conditions to identify changes and respond promptly.
- Administered medications and treatments to pediatric patients to manage symptoms and promote healing.
- Documented pediatric patient care to maintain accurate and complete medical records.
- Maintained current knowledge of healthcare practices and developments to provide evidence-based care.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Mixing ordered vaccinations.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Running labs ordered.
Art Aide
District 80 City Schools
02.2022 - 04.2023
- Observed and monitored children's activities.
- Organized school-wide art exhibits showcasing student talent and promoting the importance of visual arts in education.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Taught classes on painting, collage, and color theory.
- Organized and participated in fun and educational activities with children.
- Developed students'' artistic skills by providing personalized feedback and guidance on their artwork.
- Supported children's development by encouraging teamwork and understanding of others.
- Enhanced student creativity by incorporating various art mediums and techniques into lessons.
Nurse Aide
District 80 City Schools
08.2021 - 02.2022
- Promoted patient safety by closely monitoring vitals, reporting abnormal findings to nursing staff, and administering medications as directed.
- Contributed to efficient healthcare team communication through accurate documentation of patient information and regular updates on their progress.
- Increased patient satisfaction by forming strong bonds and providing emotional support during challenging times.
- Kept accurate records of students' care, condition, and progress.
- Assisted the nurse in filing.
- Elevated overall standard of care by participating in continuing education courses focused on new developments in nursing aide practices.
- Used a spreadsheet keeping track of testing.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Sat with students in quarantine rooms.
- Used company software and databases to maintain records of services performed and patient conditions.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Going to schools within District 80 to do COVID test.
COVID Contact Tracer
Jefferson County Health Department
05.2021 - 02.2022
- Enhanced contact tracing efficiency by conducting thorough case investigations and identifying close contacts.
- Reduced disease transmission through timely communication with infected individuals and providing appropriate guidance on isolation measures.
- Supported community health efforts by accurately documenting all case information in the designated database system.
- Improved data quality by verifying accuracy of case details, ensuring completeness, and rectifying discrepancies as needed.
- Provided comprehensive reports to supervisors regarding case progress, trends observed, and potential areas for improvement in contact tracing methods.
- Adapted quickly to changing protocols as new information became available about COVID-19 transmission patterns, updating procedures accordingly.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
Private Sitter
Ruth Ford
03.2020 - 02.2022
- Enhanced client well-being by providing attentive and compassionate care in daily activities.
- Assisted clients with mobility issues, promoting safety and independence in their homes.
- Administered medications as prescribed, ensuring proper dosage and timely intake for optimal health outcomes.
- Prepared nutritious meals tailored to individual dietary needs, contributing to overall client wellness.
- Maintained a clean and organized living environment, fostering a comfortable and hygienic atmosphere for clients.
- Collaborated with family members to provide consistent care, addressing specific concerns or requirements unique to each client.
- Developed trust-based relationships with clients by demonstrating empathy, reliability, and professionalism in all interactions.
- Adapted caregiving approach based on individual preferences or cultural backgrounds for increased client comfort levels during service provision.
- Administered medication as directed by physician.
Lead Cashier
Hobby Lobby
04.2021 - 08.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Reduced cashier errors by implementing thorough training programs for new employees.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
- Mentored junior cashiers in the proper handling of difficult situations, fostering a supportive work environment.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
- Ensured compliance with company policies regarding cash handling procedures, maintaining security standards throughout operations.
- Contributed to team success by consistently meeting or exceeding sales targets set by management.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Handled complex returns or exchanges swiftly, streamlining processes that ensured minimal disruption to customers'' shopping experiences.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
COVID Contact Tracer
Jefferson County Health Department
11.2020 - 04.2021
- Enhanced contact tracing efficiency by conducting thorough case investigations and identifying close contacts.
- Reduced disease transmission through timely communication with infected individuals and providing appropriate guidance on isolation measures.
- Supported community health efforts by accurately documenting all case information in the designated database system.
- Improved data quality by verifying accuracy of case details, ensuring completeness, and rectifying discrepancies as needed.
- Educated the public on COVID-19 prevention measures, leading to increased awareness and adherence to guidelines.
- Facilitated referrals for additional support services, connecting affected individuals with necessary resources for their recovery journey.
- Provided comprehensive reports to supervisors regarding case progress, trends observed, and potential areas for improvement in contact tracing methods.
- Adapted quickly to changing protocols as new information became available about COVID-19 transmission patterns, updating procedures accordingly.
- Contributed to public health efforts by participating in ongoing professional development opportunities, staying current on evolving best practices in the field of contact tracing.
- Performed record keeping by logging client information within secure contact-tracing software.
- Lent daily assessment of health screen and symptom data.
Certified Nurse Assistant
SSM Heath
01.2014 - 07.2019
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Improved patient comfort by repositioning and transferring them on a regular basis.
- Ensured timely medication administration by accurately recording dosage and time in medical charts.
- Supported patients'' emotional well-being by actively listening to their concerns and offering compassionate companionship.
- Assisted nursing staff in wound care procedures, effectively preventing infections and promoting healing.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Facilitated safe transportation within the facility using wheelchairs or gurneys when necessary for appointments or treatments.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Private Sitter
Walt Morehead
01.2016 - 01.2019
- Enhanced client well-being by providing attentive and compassionate care in daily activities.
- Assisted clients with mobility issues, promoting safety and independence in their homes.
- Administered medications as prescribed, ensuring proper dosage and timely intake for optimal health outcomes.
- Maintained a clean and organized living environment, fostering a comfortable and hygienic atmosphere for clients.
- Collaborated with family members to provide consistent care, addressing specific concerns or requirements unique to each client.
- Facilitated social interactions and mental stimulation through engaging conversations and recreational activities.
- Conducted regular safety assessments within the home environment to identify hazards or areas requiring improvement for client welfare.
- Coordinated with healthcare providers to ensure proper execution of therapeutic exercises or physical therapy regimens as part of the client''s care plan.
- Evaluated patient behavior and condition and reported new or unusual issues to doctor and family members.
- Provided exceptional physical care to go beyond simple bathing to manicures, hair sets and light massage.
- Took initiative to investigate anomalies in behavior or physical condition and advocated for further evaluation by skilled professionals.
- Diplomatically slipped into care situations without further straining family dynamics, working to quell disagreements and advocating for patient.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Monitored clients' overall health and well-being and noted significant changes.
Education
Certificate - Cosmetology
Rend Lake College
Ina, ILNo Degree - General
Rend Lake College
Ina, ILCertificate - Insurance
Xcel
On Line08.2022
Certificate - Certified Nurse Assistant
Rend Lake College
Ina, IL10.2013
High School Diploma -
Mount Vernon Township High School
Mount Vernon, IL05.2005
Skills
- Recruitment strategies
- Product knowledge
- Adaptability and flexibility
- Well Visit Procedures
- Coordinating Referrals
- Collecting Vitals
- Chart Documentation
- Patient-Focused Care
- Compassionate Care
- Medical Terminology Knowledge
- HIPAA
- Multitasking Abilities
- Confidentiality Maintenance
- Problem Solving
- Customer Service
Timeline
Agency Development Manager
Colonial Life Insurance
10.2023 - Current
Acute Pediatric Nurse
Dr. Kaushal
05.2023 - 10.2023
Art Aide
District 80 City Schools
02.2022 - 04.2023
Nurse Aide
District 80 City Schools
08.2021 - 02.2022
COVID Contact Tracer
Jefferson County Health Department
05.2021 - 02.2022
Lead Cashier
Hobby Lobby
04.2021 - 08.2021
COVID Contact Tracer
Jefferson County Health Department
11.2020 - 04.2021
Private Sitter
Ruth Ford
03.2020 - 02.2022
Private Sitter
Walt Morehead
01.2016 - 01.2019
Certified Nurse Assistant
SSM Heath
01.2014 - 07.2019
Certificate - Cosmetology
Rend Lake College
No Degree - General
Rend Lake College
Certificate - Insurance
Xcel
Certificate - Certified Nurse Assistant
Rend Lake College
High School Diploma -
Mount Vernon Township High School
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