Summary
Overview
Work History
Education
Skills
Timeline
Generic
Charity Travis

Charity Travis

Redding,California

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Dietary Aide

Quartz Hill Post Acute
08.2021 - Current
  • Discarded outdated food products and maintained waste disposal procedures.
  • Followed all food safety regulations while preparing meals for patients.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Provided in-depth information on nutritional care to maximize health.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Screened and monitored for change in nutrition risk status in hospitalized patients.
  • Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Monitored food safety and sanitation standards in food service areas.
  • Upheld efficiency of meal services by pre-setting tables before patients arrived.
  • Detected disposition of spoiled food and other unusual conditions.
  • Reported and documented resident changes in consumption or behaviors.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.

Pest Control Technician

ATCO Pest Control
06.2020 - 05.2021
  • Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
  • Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
  • Succesfully conducted integrated pest management practices in residential, commercial and industrial settings.
  • Inspected commercial and residential properties to determine pest problems and implement most cost-effective solutions.
  • Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
  • Coordinated with other departments and personnel to determine compliance of pest control standards and protocols.
  • Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
  • Responded to customer inquiries and complaints regarding pest control services and solutions.
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Adhered to most stringent safety procedures when applying chemicals.
  • Completed required treatment documentation while on-site and returned paperwork to office for processing.
  • Drove to customer residences and places of business to inspect for pests.
  • Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
  • Used integrated pest management (IPM) treatments to eliminate pests from residential and commercial properties.
  • Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
  • Prepared reports and kept detailed records of pest control activities.
  • Inspected equipment for proper functionality to effectively facilitate application.
  • Prepared detailed reports to provide information on pest activity and recommend corrective actions.
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Complied with safety guidelines and regulations with during pest control processes.
  • Applied chemical solutions on building surfaces to eliminate pests.
  • Performed routine maintenance on pest control equipment to manage wear and tear.

Mobile Expert

T-Mobile
12.2018 - 12.2019
  • Managed efficient cash register operations.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained sound knowledge of company product suites.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Increased monthly sales Number% by recommending seasonal buy one get one sales, rebates and limited time offers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Guided customers to quickly locate merchandise in showroom.
  • Monitored entrances and exits to promote store safety and minimize product loss.
  • Maintained accurate records of sales and customer information.
  • Recommended complementary purchases to customers, increasing revenue.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Operated product tools, equipment and point of sale terminals.
  • Activated both contract and pre-paid wireless phones for Number customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Replenished, faced and organized merchandise on shelving.
  • Prioritized helping customers over completing other routine tasks in store.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Demonstrated proficient product knowledge to customers and provided detailed product information.

Relief Manager

Kentucky Fried Chicken
07.2017 - 11.2018
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Answered customer questions and provided immediate assistance to deliver exemplary service.
  • Developed detailed plans based on broad guidance and direction.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified conflicts among employees and used interpersonal communication to find effective solutions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
  • Defined clear targets and objectives and communicated to other team members.

Crew Member

Valero Gas Station
08.2016 - 08.2017
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Brewed coffee and tea and changed out drink station syrups.
  • Stocked shelves to organize aisles in assigned department.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Accurately operated cash register to process customer payments.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Reconciled receipt totals, cash and credit payments to address shortages.

Team Member

Taco Bell
03.2016 - 08.2016
  • Worked different stations to provide optimal coverage and meet production goals.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Learned all required tasks quickly to maximize performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Operated register to process payments and collect cash payment for order totals.
  • Contributed to team success by completing jobs quickly and accurately.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Assisted customers in selecting merchandise best suited to needs.

Education

North State Independence High School
Redding
07.2014

Skills

  • Table Setting
  • Food Safety
  • Issue Resolution
  • Equipment Cleaning
  • Meal Preparation
  • Regulations Compliance
  • Time Management
  • Serving and Delivery Support
  • Learning Strategies
  • Proper Storage Procedures
  • Sanitation Practices
  • Product Stocking and Rotation
  • Protective Equipment Knowledge
  • Workload Management
  • Complex Problem-Solving
  • Dietary Guidelines
  • Rotation Procedures
  • Active Listening
  • Heavy Lifting
  • Nutrition Research
  • Judgment and Decision-Making
  • Kitchen Equipment Operation
  • Fast Food Experience
  • Cleaning and Sanitizing
  • Reading Comprehension
  • Team Collaboration
  • Computer Skills
  • Critical Thinking
  • Guest Satisfaction
  • Peer Interaction
  • Food Safety Standards
  • Dependable and Cooperative
  • Nutrition
  • Instructing
  • Sanitization
  • Product Knowledge
  • Equipment Maintenance
  • Safety Protocols
  • Chemical Storage
  • Property Walks
  • Pest Inspections
  • Corrective Actions
  • Customer Satisfaction
  • Customer Safety
  • Pest Removal
  • Chemical Applications
  • Pest Control Chemicals
  • Pesticide Application
  • Pest Identification
  • Pest Management Techniques
  • Reports and Documentation
  • Natural Pesticides
  • Rodent Exclusion
  • Data Entry
  • Safety Precautions and Procedures
  • Property Inspection
  • Protective Gear and Equipment Knowledge
  • Pest Bait and Trap Knowledge
  • Job Site Preparation
  • Equipment Cleaning and Maintenance
  • Tools and Equipment
  • Future Pest Prevention
  • Appointment Scheduling
  • Preventive Measures
  • Time Tracking
  • Property and Facility Inspections
  • Reinfestation Prevention
  • Spray Chemicals

Timeline

Dietary Aide

Quartz Hill Post Acute
08.2021 - Current

Pest Control Technician

ATCO Pest Control
06.2020 - 05.2021

Mobile Expert

T-Mobile
12.2018 - 12.2019

Relief Manager

Kentucky Fried Chicken
07.2017 - 11.2018

Crew Member

Valero Gas Station
08.2016 - 08.2017

Team Member

Taco Bell
03.2016 - 08.2016

North State Independence High School

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Charity Travis