Summary
Overview
Work History
Education
Skills
Timeline
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Charity Watson

DeSoto

Summary


Professional with strong expertise in member services, prepared to deliver impactful results. Skilled in building relationships, problem-solving, and ensuring member satisfaction. Adept at team collaboration and adapting to changing needs. Strong communication, organizational, and conflict resolution abilities, consistently driving successful outcomes.

Overview

6
6
years of professional experience

Work History

Member Services

Carenet Healthcare
01.2024 - 12.2024
  • Assist members with healthcare inquiries and resolve issues promptly, resulting in enhanced customer satisfaction
  • Manage a high volume of calls daily, maintaining a 98% resolution rate and improving service efficiency
  • Utilize CRM software to track member interactions, ensuring accurate records and seamless follow-ups

Technical Support Rep

Concentrix
04.2023 - 12.2024
  • Provided expert technical support and troubleshooting assistance to customers, resolving complex issues and ensuring high levels of customer satisfaction through efficient communication and problem-solving skills

Sales Representative Team Leader

VXI Global Solutions LLC
12.2022 - 02.2024
  • Successfully closed sales by acquiring new business customers and expanding relationships with existing clients, contributing to overall revenue growth
  • Provided comprehensive education to customers on DirecTV's products and services, enhancing customer understanding and satisfaction
  • Managed inbound and outbound calls efficiently and entered sales orders accurately into the sales order management system to ensure seamless operations
  • Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
  • Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.

Seasonal HR Recruiter

BC Forward
06.2022 - 12.2022
  • Scheduled and evaluated daily recruiting events, leading to improved candidate engagement and turnout
  • Monitored affirmative action goals and recruited applicants to align with department objectives
  • Streamlined recruitment processes to enhance the efficiency of HR events

Customer Service Rep

Teleperformance
03.2021 - 06.2022
  • Resolved customer issues with precision, enhancing satisfaction and retention rates
  • Provided detailed product and service information to ensure comprehensive customer understanding
  • Acted as a liaison between customers and internal teams, improving communication efficiency

Customer Service Rep

Sykes Enterprise
01.2019 - 03.2021
  • Resolved customer issues with accuracy and efficiency, contributing to increased satisfaction and loyalty
  • Provided detailed product and service information, ensuring customer understanding and retention while improving account management
  • Utilized strong communication skills to build trust and rapport with customers, fostering long-term relationships

Education

H.S Diploma - General Education

Life School
Waxahachie, TX
05.2016

Skills

  • Time Management
  • Problem-Solver
  • Communication
  • Active Listener
  • User Support
  • Information Protection
  • Customer Service
  • Technical Support
  • Performance Testing
  • Ticket Support System Management
  • Communication Skills
  • Service-minded
  • Flexibility
  • Ambition

Timeline

Member Services

Carenet Healthcare
01.2024 - 12.2024

Technical Support Rep

Concentrix
04.2023 - 12.2024

Sales Representative Team Leader

VXI Global Solutions LLC
12.2022 - 02.2024

Seasonal HR Recruiter

BC Forward
06.2022 - 12.2022

Customer Service Rep

Teleperformance
03.2021 - 06.2022

Customer Service Rep

Sykes Enterprise
01.2019 - 03.2021

H.S Diploma - General Education

Life School

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Charity Watson